|
Posted by Deke on March 16, 2007, 1:37 am
Hey Frank.
Stop by for a beer sometime.
I was suggesting that a kiosk(sp?) be installed in every store that
lists the parts and where or what aisle and section the part is
located.
You should be able to do it once and be essentially the same for
every store for 95% of the parts.
And if it works, you could sell a little advertising space on it to
pay for it.
Deke
On 15 Mar 2007 20:50:26 -0700, "Stephen Blackpool"
>The man's got class.
>
>http://moneycentral.msn.com/community/message/thread.asp?board=YourMoney&ThreadId=223248&BoardName=Hide&header=SearchOnly&Footer=Show&LinkTarget=_parent&pagestyle=money1&ForumId=18&BoardsParam=Page%3D322
>
>I'm Frank Blake, the new CEO for The Home Depot. I've read a number of
>the postings on the MSN message board (unfortunately, there were a lot
>of them), and we've dispatched a dedicated task force - working
>directly with me - that is ready and willing to address each and every
>issue raised on this board. Please give us the chance.
>
>There's no way I can express how sorry I am for all of the stories you
>shared. I recognize that many of you were loyal and dedicated shoppers
>of The Home Depot ... and we let you down. That's unacceptable.
>Customers are our company's lifeblood - and the sole reason we have
>been able to build such a successful company is because of your
>support. The only way we're going to continue to be successful is by
>regaining your trust and confidence ... and we will do that.
>
>We've already taken steps to cure many of the ills discussed on this
>message board:
>
> * We will be and already are increasing our staffing in the stores.
>
> * We're also in the early stages of launching a nationwide program
>to recruit and hire skilled master tradespeople to staff our stores so
>that our customers receive the kind of service and expertise that made
>The Home Depot great.
>
> * We're investing significantly in the appearance of our stores to
>make them an easier and more fun place to shop.
>
> * And we're making it clear to all our associates that nothing is
>more important than you, the customer. Every associate knows that his
>or her number one job is to make you smile and to help you solve your
>home improvement problem ... no matter how big or how small.
>
>But the real judge of all of these changes we're making is you. All I
>ask is that you please give us the opportunity to win you back. When
>you enter our stores, you should receive a personal greeting. After
>that, you should encounter a helpful associate who will walk you to
>find the tools, material or service you need. If you don't, please let
>us know ... just like Scott Burns did.
>
>I'd like to thank Scott - his column about our company was insightful
>and revealing. You can easily tell that it struck a nerve with me.
>Scott, we'll do all in our power to again make The Home Depot the
>store you and your wife, Carolyn, once referred to as "our store." I'd
>also like to give my thanks to the many people who posted comments on
>this board. We want them. We need them ... to enable us to keep
>getting better. We're committed to being the company that helped set
>the standard for customer service excellence in home improvement.
>Please continue to hold us accountable.
>
>Finally, message boards of this type do not allow us to respond
>directly to each poster, so please give us the chance to fix the many
>issues discussed on this board by writing to
>wehearyou@homedepot.com. You have my personal assurance that every
>effort will be made to address your concerns.
>
>The Home Depot was built on great customer service, and we will
>rebuild on that tradition - just give us the chance!
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML Sitemap