Is Home Depot shafting shoppers? "Home Depot is a consistent abuser of its customers' time."

I think that they're trying to be more like Lowe's, where the staffing
is thin (ten minutes to get help, even during lax periods) and the
training almost nonexistent (three employees didn't know where the
room air conditioners were stocked -- in July -- in Phoenix). Home
Base did that when they tried to copy HD, and they're gone now.

Posted by Notan on March 9, 2007, 4:00 pm

larry moe 'n curly wrote:

> Stephen Blackpool wrote:

>> March 8, 2007

>> Is Home Depot shafting shoppers?

http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftingShoppers.aspx?GT1=9215

>> By cutting back on employees, the home-improvement retailer is putting

>> the screws to the people it needs most: its customers.

>> By Scott Burns

> I think that they're trying to be more like Lowe's, where the staffing

> is thin (ten minutes to get help, even during lax periods) and the

> training almost nonexistent (three employees didn't know where the

> room air conditioners were stocked -- in July -- in Phoenix). Home

> Base did that when they tried to copy HD, and they're gone now.

Maybe it's just 'cause they're new in our area, but I find Lowe's to be
cleaner, the salespeople are more helpful, and they actually have sales.
(Sales with prices that are lower than everyday prices, at both Lowe's
and Home Depot.)

--
Notan

Posted by larry moe 'n curly on March 10, 2007, 4:52 am

Notan wrote:

> larry moe 'n curly wrote:

> > Stephen Blackpool wrote:

> >

> >> March 8, 2007

> >> Is Home Depot shafting shoppers?

> >>

http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftingShoppers.aspx?GT1=9215

> >>

> >> By cutting back on employees, the home-improvement retailer is putting

> >> the screws to the people it needs most: its customers.

> >>

> >> By Scott Burns

> >

> > I think that they're trying to be more like Lowe's, where the staffing

> > is thin (ten minutes to get help, even during lax periods) and the

> > training almost nonexistent (three employees didn't know where the

> > room air conditioners were stocked -- in July -- in Phoenix). Home

> > Base did that when they tried to copy HD, and they're gone now.

> Maybe it's just 'cause they're new in our area, but I find Lowe's to be

> cleaner, the salespeople are more helpful, and they actually have sales.

> (Sales with prices that are lower than everyday prices, at both Lowe's

> and Home Depot.)

Lowe's looks nicer, and at first I thought that their people were
less
competent because they lacked experience, but they've been open
here for at least 2-3 years, and they're still making the same
mistakes --
can't find products, don't know much about the products, lots of
mismarked
prices.

Me: "What's the battery warranty on this cordless drill? The box
doesn't say anything."

Lowe's: "Uh...uh...hmm...it doesn't say. I don't know."

HD: "90 days. The whole drill is warranted for two years. This one
uses plastic
gears, that one metal."

I've yet to get an intelligent answer from Lowe's, except in their
lighting dept.

Posted by The Other Funk on March 10, 2007, 7:52 am

Finding the keyboard operational
larry moe 'n curly entered:

> Lowe's looks nicer, and at first I thought that their people were

> less

> competent because they lacked experience, but they've been open

> here for at least 2-3 years, and they're still making the same

> mistakes --

> can't find products, don't know much about the products, lots of

> mismarked

> prices.

> Me: "What's the battery warranty on this cordless drill? The box

> doesn't say anything."

> Lowe's: "Uh...uh...hmm...it doesn't say. I don't know."

> HD: "90 days. The whole drill is warranted for two years. This one

> uses plastic

> gears, that one metal."

> I've yet to get an intelligent answer from Lowe's, except in their

> lighting dept.

I have 4 HDs within 5 miles and 2 Lowes withi 7. I get the best service at 1
of the HDs but any questions involve a little English to Spanish work but it
is always the right answer. The other reason I use that one is that the
sales tax is only half what the other must charge.
I only use the big boxes if I can't get what I want at the local hardware.
BOB
--
--
Coffee worth staying up for - NY Times
www.moondoggiecoffee.com

Posted by tom on March 9, 2007, 5:15 pm

> Stephen Blackpool wrote:

> > March 8, 2007

> > Is Home Depot shafting shoppers?

> >

http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftingShoppe
rs.aspx?GT1=9215

> >

> > By cutting back on employees, the home-improvement retailer is putting

> > the screws to the people it needs most: its customers.

> >

> > By Scott Burns

> I think that they're trying to be more like Lowe's, where the staffing

> is thin (ten minutes to get help, even during lax periods) and the

> training almost nonexistent (three employees didn't know where the

> room air conditioners were stocked -- in July -- in Phoenix). Home

> Base did that when they tried to copy HD, and they're gone now.

Water finds it's own level. I suspect they'll soon go the way of Handy Andy
and Builders Square for the same reasons.

Page 4 of 13 < 1 2 3 > last >>

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