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Is Home Depot shafting shoppers? "Home Depot is a consistent abuser of its customers' time."

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Is Home Depot shafting shoppers? "Home Depot is a consistent abuser of its customers' time." Stephen Blackpool 03-09-2007
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Posted by Drastic91 on March 11, 2007, 3:06 am
> I find that basic hardware items are unavailable at my local HD's. I guess
> the lack of ability to make big profits on such items as steel rivets keeps
> HD from stocking them. It's really bad when it's easier to start out
> shopping at a small hardware store 15 miles away rather than checking at the
> local HD about 2 miles away because usually the HD either won't have or
> doesn't stock what you need.

I have a love/hate relationship with Home Depot. I love it because it
is convenient and they carry many common items that you need for a
home. I hate them because of the service that they provide. I asked
a guy where I could find three prong outlets and he commented that I
could have just broken off the third prong and it would have worked.
Not all of them are that bad but its hard to find good help. I tend
to go to Lowes when I am shopping for anything that I feel would look
good in the home such as lighting and crown moulding. I go to Home
Depot when I am fixing a wall or repairing pipes.


Posted by Deke on March 12, 2007, 5:33 pm
wrote:

>> I find that basic hardware items are unavailable at my local HD's. I guess
>> the lack of ability to make big profits on such items as steel rivets keeps
>> HD from stocking them. It's really bad when it's easier to start out
>> shopping at a small hardware store 15 miles away rather than checking at the
>> local HD about 2 miles away because usually the HD either won't have or
>> doesn't stock what you need.
>
>I have a love/hate relationship with Home Depot. I love it because it
>is convenient and they carry many common items that you need for a
>home. I hate them because of the service that they provide. I asked
>a guy where I could find three prong outlets and he commented that I
>could have just broken off the third prong and it would have worked.
>Not all of them are that bad but its hard to find good help. I tend
>to go to Lowes when I am shopping for anything that I feel would look
>good in the home such as lighting and crown moulding. I go to Home
>Depot when I am fixing a wall or repairing pipes.

Great advice. I broke off a prong yesterday in fact.




Posted by Art on March 12, 2007, 8:21 pm
Drastic91 wrote:
> I have a love/hate relationship with Home Depot. I love it because it
> is convenient and they carry many common items that you need for a
> home. I hate them because of the service that they provide. I asked
> a guy where I could find three prong outlets and he commented that I
> could have just broken off the third prong and it would have worked.
> Not all of them are that bad but its hard to find good help. I tend
> to go to Lowes when I am shopping for anything that I feel would look
> good in the home such as lighting and crown moulding. I go to Home
> Depot when I am fixing a wall or repairing pipes.
>

Hah, The interior doorknobs and registers I bought from Lowes a little
over 3 years ago are losing their brass(?) plating. The chrome light
fixture I got at the same time is rusting.

I'm not saying HD's stuff is any better, on the contrary, I've learned
to avoid the big box stores when I need "nice looking" stuff now.

--
Art

Posted by jtpryan on March 16, 2007, 1:50 pm
> Stephen Blackpool wrote:
> > March 8, 2007
> > Is Home Depot shafting shoppers?
> >http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftin...
>
> > By cutting back on employees, the home-improvement retailer is putting
> > the screws to the people it needs most: its customers.
>
> I am surprised that anyone is surprised. Big box stores are interested
> in wiping out all of the small stores. To do that they had to make
> themselves look like good guys at first. Once they decimate the small
> stores they can cut way back on staff and raise prices.

Yeah, but around here (New Hampshire), I have yet to see a True Value
or other like hardware store go under. When I dtalk to the owner's
they say HD and Loews address a different market.

I only go to the big ones on Sunday for wood. No where else to get
it.

-Jim


Posted by Mitch on March 10, 2007, 9:09 am
At least you have choices. In my small town, all we have is a
Menard's. Staffed only by retarded teenagers who avoid customer
contact at all costs.

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