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Re: Modulars Warantees suck hogheavenfarm 03-11-2008
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Posted by hogheavenfarm on March 11, 2008, 6:52 am
As a Quality Team member from a modular home manufacturer, I fully
understand the many complex issues surrounding the entire process. I
would suggest that you visit the site :
http://www.modulartoday.com/modular-directory.html
, which will let you rate and review the manufacturer of your home. As
for the warraranties, there are pros and cons. I am aware of the 2-10
warranty which is fairly standard in the business, and I know that it
is an optional warranty, which means you agreed to the terms of it
before choosing it over the 'standard' warranty. The 2-10 generally
limits claims to 'factory defects' and does not include service issues
or installation issues not performed at the factory, or by factory
personnel. Many builders supply thier own subcontractors for final
hookups. These are not covered under the 2-10, but may be covered
under the builders warranty. Unfortunately, many builders don't stick
around to honor those claims, and the factory is left with a
disgruntled customer and no middleman. These cases never end on a
positive note. Anyway, just my take on the issue, hope it helps some.

Posted by RicodJour on March 11, 2008, 7:30 am
> As a Quality Team member from a modular home manufacturer, I fully
> understand the many complex issues surrounding the entire process. I
> would suggest that you visit the site
:http://www.modulartoday.com/modular-directory.html
> , which will let you rate and review the manufacturer of your home. As
> for the warraranties, there are pros and cons. I am aware of the 2-10
> warranty which is fairly standard in the business, and I know that it
> is an optional warranty, which means you agreed to the terms of it
> before choosing it over the 'standard' warranty. The 2-10 generally
> limits claims to 'factory defects' and does not include service issues
> or installation issues not performed at the factory, or by factory
> personnel. Many builders supply thier own subcontractors for final
> hookups. These are not covered under the 2-10, but may be covered
> under the builders warranty. Unfortunately, many builders don't stick
> around to honor those claims, and the factory is left with a
> disgruntled customer and no middleman. These cases never end on a
> positive note. Anyway, just my take on the issue, hope it helps some.

That sounds like a built-in problem with the warranty. Do you see any
way around it, or at least a way to minimize the problem? You could
give a quick comparison of the standard warranty versus the 2-10 and
explain why someone would choose one warranty over the other. Thanks.

R

Posted by PeterD on March 11, 2008, 9:49 am
On Tue, 11 Mar 2008 04:30:25 -0700 (PDT), RicodJour

>> As a Quality Team member from a modular home manufacturer, I fully
>> understand the many complex issues surrounding the entire process. I
>> would suggest that you visit the site
:http://www.modulartoday.com/modular-directory.html
>> , which will let you rate and review the manufacturer of your home. As
>> for the warraranties, there are pros and cons. I am aware of the 2-10
>> warranty which is fairly standard in the business, and I know that it
>> is an optional warranty, which means you agreed to the terms of it
>> before choosing it over the 'standard' warranty. The 2-10 generally
>> limits claims to 'factory defects' and does not include service issues
>> or installation issues not performed at the factory, or by factory
>> personnel. Many builders supply thier own subcontractors for final
>> hookups. These are not covered under the 2-10, but may be covered
>> under the builders warranty. Unfortunately, many builders don't stick
>> around to honor those claims, and the factory is left with a
>> disgruntled customer and no middleman. These cases never end on a
>> positive note. Anyway, just my take on the issue, hope it helps some.
>
>That sounds like a built-in problem with the warranty. Do you see any
>way around it, or at least a way to minimize the problem? You could
>give a quick comparison of the standard warranty versus the 2-10 and
>explain why someone would choose one warranty over the other. Thanks.
>
>R

I'm not sure that this will help, but another way of looking at what
hogheavenfarm said is:

A car dealer buys cars from the maker.

The car dealer adds an optioal item (say window tint) to the car.

The car dealer sells the car with the now tinted windows.

The tinting fails (say it was improperly installed, or not a good
product, that doesn't matter)

The dealer goes away (say they go out of business)

Would the maker warranty the tinting? Generally, no.

The problem is that the party who did the 'installation' of the
modular home was at fault probably and not necessarily the maker of
the original structure.


Posted by RicodJour on March 11, 2008, 10:30 am
> On Tue, 11 Mar 2008 04:30:25 -0700 (PDT), RicodJour
>
> I'm not sure that this will help, but another way of looking at what
> hogheavenfarm said is:
>
> A car dealer buys cars from the maker.
>
> The car dealer adds an optioal item (say window tint) to the car.
>
> The car dealer sells the car with the now tinted windows.
>
> The tinting fails (say it was improperly installed, or not a good
> product, that doesn't matter)
>
> The dealer goes away (say they go out of business)
>
> Would the maker warranty the tinting? Generally, no.
>
> The problem is that the party who did the 'installation' of the
> modular home was at fault probably and not necessarily the maker of
> the original structure.

Thanks, but I'm a contractor and I understand the pitfalls of a
warranty with different parties. I'm not familiar with the
particulars of warranties of modular homes and how they avoid, if
possible, the obvious shortcomings of not having one builder
responsibility. I'd like some more info from someone in the business.

R

Posted by hogheavenfarm on March 11, 2008, 10:55 am
We warranty the structure to be free of defects in workmanship and
materials.
Like the car-manufacturer / dealer relationship - we only sell to
approved builders in our distribution network. These builders have
certified that they have the knowledge and expertise to finish the
final construction phase of the home.
Again, like the car dealer, every builder is different, and some are
probably better and more conscientious than others. The buyer deals
only with the builder, not with the factory. We sell to the builder,
who turns around and sells to the buyer. Technically, the final
warranty comes from teh builder, and typically covers a two year
period. However, the builder may go out of business in that timeframe,
leaving the buyer with nothing. Again, like a car manufacturer, we can
offer an 'extended' warranty, covering up to 10 years, but it would
only cover items we would have provided. We cannot assume liablility
for the work done by a builder who disappears. This, as I understand
it, is the crux of your question, 'who covers the interim period up to
the two year mark?' . Technically, the builder would. If a problem
develops during this period, and the builder has disappeared, this
creates a problem for us, (which is why we screen the builders very
carefully), and why we do not sell to the public, or to just any
builder. These cases can and do occur. Our policy has been to step in
with our customer service department to correct the problem, since the
whole mess would reflect badly on us if we didn't. I am sure this is
not the policy of all companies however, and the 'review' link I
posted earlier allows people to see in advance what the potential
pitfalls of a particular company may be.

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