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Rent, buy or improvise The Other Funk 10-07-2007
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Posted by The Other Funk on October 7, 2007, 4:42 pm
The recent thread about drilling holes in concrete resulted in a number of
recommendations to rent equipment to do it. I as a rule do not rent tools
except as a last resort.
It seems like when I am forced to rent the same things always happen.
1. I have to stand around waiting to pick up what ever I am renting. Even
though I arrived when the store opens. Then I wait again for the clerk to
fill out the rental agreement on his terminal with one finger typing.
2. I hope that what I am renting is something I know how to use because I am
not going to get any help from the one clerk who is now working on the next
rental agreement. Or I get a "read the manual" or "I don't know how it
works".
3 Hopefully I did get a chance to check if the machine works before I left
the store. You can't start a gas engine in the store or test a jack hammer.
Odds are that it will work when I get home but...
4 How long will it work? Will it even work under load? Going back to the
jack hammer. Number 1 didn't work at all when we got it home and number 2
would only work for about 15 minutes then have to cool off. The rental
center didn't have a third so it was 15 on and about 20 - 30 minutes off.
5 Why is it so hard to get my deposit back? It always seems to take at least
2 people to figure out that is I gave you cash, I get cash back and if I
used a credit card, you either didn't process the charge or you issue a
credit to my card. It shouldn't take 3 days.

Bob

--
--
Coffee worth staying up for - NY Times
www.moondoggiecoffee.com


Posted by Glenn on October 7, 2007, 5:15 pm
You make several good points. I always just bought
what I needed except big things like ditch witches etc.


> The recent thread about drilling holes in concrete
> resulted in a number of recommendations to rent
> equipment to do it. I as a rule do not rent tools
> except as a last resort.
> It seems like when I am forced to rent the same
> things always happen.
> 1. I have to stand around waiting to pick up what
> ever I am renting. Even though I arrived when the
> store opens. Then I wait again for the clerk to fill
> out the rental agreement on his terminal with one
> finger typing.
> 2. I hope that what I am renting is something I know
> how to use because I am not going to get any help
> from the one clerk who is now working on the next
> rental agreement. Or I get a "read the manual" or "I
> don't know how it works".
> 3 Hopefully I did get a chance to check if the
> machine works before I left the store. You can't
> start a gas engine in the store or test a jack
> hammer. Odds are that it will work when I get home
> but...
> 4 How long will it work? Will it even work under
> load? Going back to the jack hammer. Number 1 didn't
> work at all when we got it home and number 2 would
> only work for about 15 minutes then have to cool off.
> The rental center didn't have a third so it was 15 on
> and about 20 - 30 minutes off.
> 5 Why is it so hard to get my deposit back? It always
> seems to take at least 2 people to figure out that is
> I gave you cash, I get cash back and if I used a
> credit card, you either didn't process the charge or
> you issue a credit to my card. It shouldn't take 3
> days.
>
> Bob
>
> --
> --
> Coffee worth staying up for - NY Times
> www.moondoggiecoffee.com


Posted by Big_Jake on October 10, 2007, 1:03 am
> The recent thread about drilling holes in concrete resulted in a number of
> recommendations to rent equipment to do it. I as a rule do not rent tools
> except as a last resort.
> It seems like when I am forced to rent the same things always happen.
> 1. I have to stand around waiting to pick up what ever I am renting. Even
> though I arrived when the store opens. Then I wait again for the clerk to
> fill out the rental agreement on his terminal with one finger typing.
> 2. I hope that what I am renting is something I know how to use because I am
> not going to get any help from the one clerk who is now working on the next
> rental agreement. Or I get a "read the manual" or "I don't know how it
> works".
> 3 Hopefully I did get a chance to check if the machine works before I left
> the store. You can't start a gas engine in the store or test a jack hammer.
> Odds are that it will work when I get home but...
> 4 How long will it work? Will it even work under load? Going back to the
> jack hammer. Number 1 didn't work at all when we got it home and number 2
> would only work for about 15 minutes then have to cool off. The rental
> center didn't have a third so it was 15 on and about 20 - 30 minutes off.
> 5 Why is it so hard to get my deposit back? It always seems to take at least
> 2 people to figure out that is I gave you cash, I get cash back and if I
> used a credit card, you either didn't process the charge or you issue a
> credit to my card. It shouldn't take 3 days.
>
> Bob
>
> --
> --
> Coffee worth staying up for - NY Timeswww.moondoggiecoffee.com

Bob -

It's a shame that rental centers have left you with this bleak outlook
on tool rentals. I have had really good customer service from the
tool rental centers at Home Depot (not a fan of their other
departments). Besides having a few long waits at busy times (late
Saturday mornings), I have had none of the other issues that you have,
literally renting dozen of tools over the last several years. All gas
powered items were taken outside and topped off with fuel and started.

I have also rented several larger items from a "bigger" rental place
that rents concrete equipment, bobcats, etc. Never had issues there
either.

Again, sorry to hear about your issues.

JK


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