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Posted by The Warranty Stud on February 12, 2007, 10:43 pm
I used to work for a home warranty company and it was amazing the
amount of complaints that would come in, as if homeowners were
expecting their $400 premium investment to turn into a pot of gold
somehow.
Never mind that a disturbing proportion of homeowners are too busy to
read and understand the terms and conditions of the policy, or they
get sucked into dealing with dishonest real estate agents who are too
busy to explain that "Well, you have to pay additional amount for the
well pump coverage".
Of course, some of the contractors are bottom-feeders as well, but I
don't think the sampling of contractors affiliated with any warranty
company is significantly different from a typical sampling of
contractors from the Yellow Pages.
Now home warranty plans are greatly helped by the wave of McMansion
Developments in which the HVAC goes out within 5-6 months of each
other on the whole entire block (say, 10 years after building). Wow,
what whopping good equipment that was installed in the first place,
probably some crap like Janitrol or Carrier.
And then even a few (thankfully not a majority) homeowners expect
their bottom-of-the-barrel Caloric range to be replaced with Viking
equipment! Or a Maytag refrigerator with a Subzero!
And then I loved the H/O's who shell out $800,000 for some 2K square
foot disaster-waiting-to-happen and then get all ancy because they
can't afford a new furnace. WELL IF YOU CAN'T AFFORD A NEW FURNACE
THEN YOU CAN'T AFFORD AN $800,000 McMoneypit to begin with.
But then I also dug the occasional homeowner who had a Renewal policy
(!) and then asks some really ignorant questions that he/she should
have figured out 15 months ago when he/she first closed and got the
warranty policy, and then mouths off, "Oh these home warranties are
shit, I don't even know why I renewed." Well, DUH, why DID you renew?
Cheers,
The Warranty Stud
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Posted by Joseph Meehan on February 13, 2007, 7:53 am
The Warranty Stud wrote:
> I used to work for a home warranty company and it was amazing the
> amount of complaints that would come in, as if homeowners were
> expecting their $400 premium investment to turn into a pot of gold
> somehow.
Of course they do, that is exactly what they were lead to believe by the
salesmen who are on commission and likely are getting more of that $400 than
the home owner will ever see back.
--
Joseph Meehan
Dia 's Muire duit
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Posted by hallerb@aol.com on February 13, 2007, 8:23 am
wrote:
> The Warranty Stud wrote:
> > I used to work for a home warranty company and it was amazing the
> > amount of complaints that would come in, as if homeowners were
> > expecting their $400 premium investment to turn into a pot of gold
> > somehow.
>
> =A0 =A0 Of course they do, that is exactly what they were lead to believe=
by the
> salesmen who are on commission and likely are getting more of that $400 t=
han
> the home owner will ever see back.
>
> --
> Joseph Meehan
>
> =A0Dia 's Muire duit
Lots of warranty companies are rip offs, they tend to be one time
purchases by design so the company has no long term interest in
customer satisisfaction, just PROFIT:(
I sold a home a couple years ago and bought the warranty for the new
owner, to be nice and help sell house.
Although nearly every appliance was BRAND NEW except the urnace which
I had serviced.
My experience was that everyone involved in home selling was a JERK,
espically the home inspecors.
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Posted by RayV on February 13, 2007, 8:44 am
> I used to work for a home warranty company and it was amazing the
> amount of complaints that would come in, as if homeowners were
> expecting their $400 premium investment to turn into a pot of gold
> somehow.
>
So why don't you work there anymore?
Weren't able convince the buyer at the end of the first year that they
had to pay the renewal fee? Didn't try hard enough ruin the buyers
credit rating with an unpaid contract they never saw or signed?
I guess your now busy selling used cars that were only driven by
little old ladies to church...
Oh yeah, blow me.
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Posted by tjab on February 13, 2007, 10:07 am
>
>I used to work for a home warranty company and it was amazing the
>amount of complaints that would come in, as if homeowners were
>expecting their $400 premium investment to turn into a pot of gold
>somehow.
No, they were expecting your company to provide the service they
contracted to provide.
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