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Posted by Tony Hwang on December 9, 2007, 9:17 pm
Zyp wrote:
> Noon-Air wrote:
>
>>
>>>We got a phone call from a potential new customer. After a little
>>>info, we found that we had already been servicing their parents house
>>>for years. Even replaced the parents furnace, A/C coil, air cleaner,
>>>UV and water heater. We've been servicing the parents home twice a
>>>year for years and years.
>>>So the potential says, "Hey, we had a company come out, they had the
>>>booties, a small red carpet, they camera'd our heat exchanger and
>>>told us it was cracked, rusted, etc, etc and needed to be replaced.
>>>What they have is a older 100k btu 90% that would need to be
>>>replaced with a 60-75K 95% gas. This company tells them they will
>>>replace it with a 100k 95% gas furnace
>>>for.......................................... hang onto your hats
>>>now............... $8,000 !!!!!!
>>>Now this is replacing the furnace only. NO other accessories.
>>>Existing PVC, modify the supply to fit and reuse the return air.
>>>We gave them a price of $3500. Now they start to wonder so they start
>>>checking around. (They are living with their parents while they
>>>decide). They call a company that is huge and known for selling
>>>appliances. They have a kinda neat online site where you answer a few
>>>questions and you get a complete written estimate!!
>>>They haven't been out to look at anything. The customer keeps calling
>>>us back and saying, now I want to replace this, now I want to replace
>>>that. The company is including "this", does yours?" "Now it includes
>>>"this" too, does yours?". Finally the price is getting ridiculous and
>>>I go off on them. I tell them, "Here is what I do as you can check by
>>>asking your parents. We also advertise at the schools and churches.
>>>We support the local schools in our town by providing money and
>>>gifts for all their drives, outddor activities and anything else
>>>that goes on in this community. Does the company across the river
>>>you want to use do any of that? (No, they dont). Anyways, long story
>>>short, they are probably going with the other company because we
>>>wont give the job away for "free" and the husband has used that
>>>company at his office. (So did the parents at their house and we won
>>>them over). Anyways, thats life in the fast lane of the hvac world.
>>>Bubba
>>
>>Just remember that when you lose one, something better is gonna come
>>along.
>
>
> Today's consumers [home owners] tend to be a little less trusting and a
> little more investigative. Especially with the internet. But you can beat
> a horse to death somtimes.
>
> It seems to "win" over a new customer, you have to be price [economy]
> concious and bend over backwards to provide [what may seem extra but is
> standard to some] service.
>
> There's been several times I lost 'em, but after they find out the 'other'
> [technitions] really don't know, they come back.
>
Hi,
Some idiots never learn their lessons. They keep repeating same mistakes
all their lives. And they think they are the smartest in the whole world.
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