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Air Handler and Rep Woes sandraDEE 01-08-2007
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Posted by sandraDEE on January 8, 2007, 4:15 pm
Hi there...just posted this in alt.home.repair - before I noticed this
group! Sorry for the duplication...

We recently decided to switch from our old oil furnace to an electric
system. After doing some research and conferring with the technician
from a company that does both oil and heat pump systems, we went with
an air handler that we were assured could heat our home *without* the
heat pump...the logic here was that at a later point (when we could
justify the additional $$$ cost), we might install a heat pump and if
so, would already have the air handler in place.


The problem is that the air handler cannot effectively heat the house.
Our house isn't huge, but it's evidently too large for the two heat
strips that provide the electric heat through the air handler. It takes

several hours for our house to climb to 66 degrees!


In talking with the installing company about this, the service manager
stated simply that we only purchased half a system and we shouldn't
have expected it to effectively heat our home, and that the rep told us

as much but we insisted on doing it anyway. Squeegee?? That's not how
the sales rep represented the situation at all. We were completely
clear with the rep that we were not interested in purchasing a heat
pump and he was clear that this air handler would still do the trick.
Why in the name of all things holy would we purchase a system that was
more expensive than a regular electric furance solution knowing it
wouldn't work?? Yeah. Right.


Now the company is balking.


So my questions are:


1. Does anyone out there have just an air handler heating their home?
We have a Lennox cvx32MV 024/030 air handler with variable speed fan
and even heat strips (EvenHeater).


2. Anyone have any idea if additional strips can be added to this
model? Manufacturer's website is woefully lacking in info...


3. Anyone have any ideas on how to get the installing company to make
good on their word and guarantee? We think the rep just wasn't well
informed, but is now fibbing to cover his behind. Any suggestions? They

are a well-respected company with a great reputation and nary a
complaint to be found...not sure how to help them do the right thing in

this case...


Thanks for the help!


Posted by Steve Scott on January 8, 2007, 5:56 pm
What does your contract say?


>
>3. Anyone have any ideas on how to get the installing company to make
>good on their word and guarantee? We think the rep just wasn't well
>informed, but is now fibbing to cover his behind. Any suggestions? They
>
>are a well-respected company with a great reputation and nary a
>complaint to be found...not sure how to help them do the right thing in
>
>this case...


--
You can't direct the wind, but you can
adjust your sails.





Posted by on January 8, 2007, 5:57 pm

>Hi there...just posted this in alt.home.repair - before I noticed this
>group! Sorry for the duplication...

        It's too late. We hate you now.

>We recently decided to switch from our old oil furnace to an electric
>system. After doing some research and conferring with the technician
>from a company that does both oil and heat pump systems, we went with
>an air handler that we were assured could heat our home *without* the
>heat pump...the logic here was that at a later point (when we could
>justify the additional $$$ cost), we might install a heat pump and if
>so, would already have the air handler in place.

        You got fucked, right there. Huge.

>The problem is that the air handler cannot effectively heat the house.
>Our house isn't huge, but it's evidently too large for the two heat
>strips that provide the electric heat through the air handler. It takes
>
>several hours for our house to climb to 66 degrees!

        Invite me over ~ next fucking JEW-LIE !!!!

>In talking with the installing company about this, the service manager
>stated simply that we only purchased half a system and we shouldn't
>have expected it to effectively heat our home

        No shit, you cheap fucking tard.

>, and that the rep told us
>
>as much but we insisted on doing it anyway.

         Did you ? What kind of heat source did you think you were
paying for ???? Fucking PFM ???? ( Pure Fucking Magic ) ??

>Squeegee?? That's not how
>the sales rep represented the situation at all. We were completely
>clear with the rep that we were not interested in purchasing a heat
>pump and he was clear that this air handler would still do the trick.
>Why in the name of all things holy would we purchase a system that was
>more expensive than a regular electric furance solution knowing it
>wouldn't work?? Yeah. Right.

        Because you're a fucking asshole ?

        If you fucking TOLD him you "..didn't want a heat pump", and
he fucking TOLD you you were getting' electric strip heat', WHAT THE
FUCK did you think you were getting ? Free fucking heat ???

>
>
>Now the company is balking.

        No, they are laughing at your stupid fucking cheap fucked ass.


>So my questions are:
>
>
>1. Does anyone out there have just an air handler heating their home?

        Yes. Exactly 100 % of the people here, and in the USA, have
that. Except for people with radiant heat sytems, etc. You fucking
idiot.

>We have a Lennox cvx32MV 024/030 air handler with variable speed fan
>and even heat strips (EvenHeater).
>2. Anyone have any idea if additional strips can be added to this
>model? Manufacturer's website is woefully lacking in info...

        Ask your fucking installer.

>
>3. Anyone have any ideas on how to get the installing company to make
>good on their word and guarantee?

        Pay them for an upgrade, seeing as now your requirements have
increased.

>< We think the rep just wasn't well
>informed, but is now fibbing to cover his behind. Any suggestions? They

        Go fuck yourself, you asshole.

>
>are a well-respected company with a great reputation and nary a
>complaint to be found...not sure how to help them do the right thing in
>
>this case...
>
>
>Thanks for the help!

--
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Posted by pv=nrt on January 8, 2007, 8:51 pm
Yes, an air handler w/heat strips is simply a forced air electric
furnace.

Generally heat strips can be sized from about 5 - 20 KW but it depends
on the air handler. How much strip heating is in your air handler?

Heat strips aren't too expensive to add as long as the air handler is
designed to accomodate them and as long as the circuit has the
ampacity and proper breaker protection.

What's in the proposal from the contractor??

It's foolish to buy an air handler with the option of adding a HP at
a later date. This was common in the past but for maximum efficiency
coils and HP's need to be matched very closely and in a couple years
the systems will change enough where you'll likely need a new air
handler/coil to match the HP.






>Hi there...just posted this in alt.home.repair - before I noticed this
>group! Sorry for the duplication...
>
>We recently decided to switch from our old oil furnace to an electric
>system. After doing some research and conferring with the technician
>from a company that does both oil and heat pump systems, we went with
>an air handler that we were assured could heat our home *without* the
>heat pump...the logic here was that at a later point (when we could
>justify the additional $$$ cost), we might install a heat pump and if
>so, would already have the air handler in place.
>
>
>The problem is that the air handler cannot effectively heat the house.
>Our house isn't huge, but it's evidently too large for the two heat
>strips that provide the electric heat through the air handler. It takes
>
>several hours for our house to climb to 66 degrees!
>
>
>In talking with the installing company about this, the service manager
>stated simply that we only purchased half a system and we shouldn't
>have expected it to effectively heat our home, and that the rep told us
>
>as much but we insisted on doing it anyway. Squeegee?? That's not how
>the sales rep represented the situation at all. We were completely
>clear with the rep that we were not interested in purchasing a heat
>pump and he was clear that this air handler would still do the trick.
>Why in the name of all things holy would we purchase a system that was
>more expensive than a regular electric furance solution knowing it
>wouldn't work?? Yeah. Right.
>
>
>Now the company is balking.
>
>
>So my questions are:
>
>
>1. Does anyone out there have just an air handler heating their home?
>We have a Lennox cvx32MV 024/030 air handler with variable speed fan
>and even heat strips (EvenHeater).
>
>
>2. Anyone have any idea if additional strips can be added to this
>model? Manufacturer's website is woefully lacking in info...
>
>
>3. Anyone have any ideas on how to get the installing company to make
>good on their word and guarantee? We think the rep just wasn't well
>informed, but is now fibbing to cover his behind. Any suggestions? They
>
>are a well-respected company with a great reputation and nary a
>complaint to be found...not sure how to help them do the right thing in
>
>this case...
>
>
>Thanks for the help!


Posted by on January 8, 2007, 9:27 pm

>Hi there...just posted this in alt.home.repair - before I noticed this
>group! Sorry for the duplication...
>
>We recently decided to switch from our old oil furnace to an electric
>system. After doing some research and conferring with the technician
>from a company that does both oil and heat pump systems, we went with
>an air handler that we were assured could heat our home *without* the
>heat pump...the logic here was that at a later point (when we could
>justify the additional $$$ cost), we might install a heat pump and if
>so, would already have the air handler in place.
>
>
>The problem is that the air handler cannot effectively heat the house.
>Our house isn't huge, but it's evidently too large for the two heat
>strips that provide the electric heat through the air handler. It takes
>
>several hours for our house to climb to 66 degrees!
>
>
>In talking with the installing company about this, the service manager
>stated simply that we only purchased half a system and we shouldn't
>have expected it to effectively heat our home, and that the rep told us
>
>as much but we insisted on doing it anyway. Squeegee?? That's not how
>the sales rep represented the situation at all. We were completely
>clear with the rep that we were not interested in purchasing a heat
>pump and he was clear that this air handler would still do the trick.
>Why in the name of all things holy would we purchase a system that was
>more expensive than a regular electric furance solution knowing it
>wouldn't work?? Yeah. Right.
>
>
>Now the company is balking.
>
>
>So my questions are:
>
>
>1. Does anyone out there have just an air handler heating their home?
>We have a Lennox cvx32MV 024/030 air handler with variable speed fan
>and even heat strips (EvenHeater).
>
>
>2. Anyone have any idea if additional strips can be added to this
>model? Manufacturer's website is woefully lacking in info...
>
>
>3. Anyone have any ideas on how to get the installing company to make
>good on their word and guarantee? We think the rep just wasn't well
>informed, but is now fibbing to cover his behind. Any suggestions? They
>
>are a well-respected company with a great reputation and nary a
>complaint to be found...not sure how to help them do the right thing in
>
>this case...
>
>
>Thanks for the help!


you failed to tell us what the heating capacity was on you old oil
furnace, I'm thinking at least a minimum of 40,000 btu's, up to
possibly 100,000 btus or more. Its been my experience that people who
switch from fossil fueled heating systems to hp or electric strip heat
are NEVER as satisfied as they were with the fossil fuels. The issue
magnifies the older the customer.

the first thing that has to happen is a load calc performed. If the
installing contractor didnt do a load calc, he's a hack, I dont give a
shit what kind of reputation they have. guessing does not cut the
mustard in this day & age.

now if he DiD do a load calc and you opted not to go with his
recommendations, I would tell you Tough Shit if your house doesnt get
warm enough.

the next thing you need to do is educate yourself on a heat pump's COP
or coefficient of performance. what does that mean? basically it
means if you spend one dollar for X amount of electric strip heat, for
the same dollar you could get 3X 4X or 5X of heat from a heat
pump!!!!! 4 times as many btu's for the same damn dollar!!!
Installation costs are a one time deal, the monthly utility bill goes
on forever.

getting back to your lennox piece of shit air handler, its rated at
2-2.5 tons of air or 1000 cfm MAX. I sincerly doubt you can install
more than 10kw (2 5kw strips) in it. Blower isnt big enuf to move
enuf air to keep anymore strips from melting

long story short, sounds to me thst you got butt-fucked, by your own
choice, by not going with a heat pump. Even at that, the strip
heating should be able to heat your house entirely on its own, when
its too cold to effectively run the hp.

Now if I were you, I'd bypass the sales weenie, the sales manager, the
moron tech and go right to the company owner. And if that didnt work
I'd take out a full page ad in the local newspaper.

BTW, what does your contract state in writing?

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