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Posted by Ken on December 24, 2006, 6:05 pm
.p.jm@see_my_sig_for_address.com wrote:
> wrote:
>
>
>> You're a total fucking idiot and you havent a clue about the service
>> industry. You wouldnt last a week in this business.
>> Same thing happens in the summer.
>> Customers call. "My A/C is running but its just not cooling well at
>> all and its hot in my house. I think it needs freon".
>> When you arrive at the call the customer reiterates the same thing.
>> "Its not cooling well, I think it needs freon".
>> Check out the A/C. Air filter is clogged and condenser is filthy.
>> You clean the system, check the refrigerant and it is working like new
>> again. No parts. Just cleaning.
>> Its 95 degrees out and the house is 85 degrees inside. You finish and
>> talk to the customer. You tell them what you did. First thing out of
>> their mouth is again, "Did you put freon in?"
>> Let me tell you. 99% of the time, if you didnt tell the customer that
>> you added "freon" you will get a call back until you put it in.
>> Ive tried it the other way. It doesnt work. They want what they want.
>> What do I do you ask?
>> I charge them for 2 lbs of refrigerant that never gets installed. Im
>> not about to argue with them when thats what they think they want.
>> The "sane" customers get a cleaning and no further charge.
>> The "Nuts" get exactly what they wish for.
>> Come back her after about 20 yrs in this field KEN and then tell me
>> your words of wisdom.
>> Until then, go preach your babbling shit somewhere else.
>> Bubba
>
> How about **I** call bullshit ? Because that's exactly what I
> say about your statement above.
>
> When you work on a machine, you should fix what's broke, and
> charge for your parts and your time for fixing it. If yuo put freon
> in, you shoudl charge for it, and if you dont' you shouldn't lie about
> it and charge for it anyway. That's being a thief and a scumbag. And
> don't give me this bullshit about ' the customer wants to hear' this
> and that. What the customer wants to hear is THE TRUTH, not a lie you
> made up to add $ 30 to the bill for something they didn't get from
> you. The fact they don't have the technical skills to question you,
> and you don't have the communications skills to make your customer
> understand your work, is no excuse for being a thief.
>
> Now, I assume your response to **ME** won't start off with
> 'You don't have enough time in the field', because I've sold and
> installed a whole lot more freon than you ever did, including
> varieties you never even heard of.
>
>
I never thought I would be agreeing with you, but you beat me to the
punch. It is one thing to give a customer what he insists on getting in
spite of the fact he did NOT need it, but it is another to charge him
for something he DID NOT get. He is committing fraud when he charges
for Freon not delivered.
Shame on you Bubba!! I hate to think about the other items you might
have charged for that were also not delivered. I may be old fashioned,
but I STILL think honesty is the best policy and the best thing you can
do to get new customers.
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