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More customers diagnosing their own furnaces

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More customers diagnosing their own furnaces Bubba 12-23-2006
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Posted by on December 24, 2006, 12:44 pm

>Get real Ken, the customers ONLY want free advice and the cheapest service,
>Get with the real world, if you don't believe me, just ask them
>
>"Do you want to have professional service and pay a premium price for it or
>would you rather use Dave who you met at the bar? ""
>
>Many would say, heck, if I could save a few bucks I would let Dave at least
>have a stab at it,
>
>Ken, you aren't living in the real world. I have had people coming to my
>house on weekends to ask where the guy lives who puts furnaces in on the
>side!!!! You don't have to believe me, but its the truth.

        And of course you told them "In the attic ! " :-)


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Posted by Stormin Mormon on December 25, 2006, 10:07 pm
For evidence, we point to the HO's who ask for free fixit advice
on alt havoc.

--

Christopher A. Young
You can't shout down a troll.
You have to starve them.
.

> Get real Ken, the customers ONLY want free advice and the
cheapest service,
> Get with the real world, if you don't believe me, just ask them
>
> "Do you want to have professional service and pay a premium
price for it or
> would you rather use Dave who you met at the bar? ""
>
> Many would say, heck, if I could save a few bucks I would let
Dave at least
> have a stab at it,
>
> Ken, you aren't living in the real world. I have had people
coming to my
> house on weekends to ask where the guy lives who puts furnaces
in on the
> side!!!! You don't have to believe me, but its the truth.
>



Posted by DIMwit on December 26, 2006, 7:07 am
Stormy says; Pick Me! Pick me!


> For evidence, we point to the HO's who ask for free fixit advice
> on alt havoc.
>
> --
>
> Christopher A. Young
> You can't shout down a troll.
> You have to starve them.
> .
>
>> Get real Ken, the customers ONLY want free advice and the
> cheapest service,
>> Get with the real world, if you don't believe me, just ask them
>>
>> "Do you want to have professional service and pay a premium
> price for it or
>> would you rather use Dave who you met at the bar? ""
>>
>> Many would say, heck, if I could save a few bucks I would let
> Dave at least
>> have a stab at it,
>>
>> Ken, you aren't living in the real world. I have had people
> coming to my
>> house on weekends to ask where the guy lives who puts furnaces
> in on the
>> side!!!! You don't have to believe me, but its the truth.
>>
>
>



Posted by Stormin Mormon on December 26, 2006, 9:52 pm
Doesn't bother me if others offer advice.

--

Christopher A. Young
You can't shout down a troll.
You have to starve them.
.

> Stormy says; Pick Me! Pick me!
>
>
message
> > For evidence, we point to the HO's who ask for free fixit
advice
> > on alt havoc.
> >
>



Posted by on December 24, 2006, 11:21 am


>
>        And you sound proud of the way you dealt with the customers??? Did you
>feel no obligation to fully inform them of the results of their
>decision? It is one thing, if after having been informed by a
>professional (YOU) of what was needed, they still want unnecessary
>repairs done. But you sound like you delighted in letting them make the
>wrong decision. I am sorry, but it is behavior like yours that makes
>customers suspect of those in your trade.
>
>        I hope you have a "Merry Freaking Christmas" none the less.

You sound like you don't know that a lot of customers are nothing but
cheap fucks. They will spend a thousand to save ten in a New York
minute.




http://www.thehvacmedic.com - All the free heating and air answers you want!

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