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Payne heat pump freeze up jmbreedlove 12-06-2006
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Posted by on December 6, 2006, 9:43 am
Dear Turtle,

Saw your answers on Google and was impressed. You seem to be the
Tech for me!

I live in Augusta, GA area. I have a Payne split unit. No trouble
in summertime. Winter comes along and WHAM, unit freezes up when temps

are below 40..typically around your 4am wake up call time.

Unfortunately I have a home warranty. I am sure you know what that
entails as far as techs are concerned. I am interested in back up info

to toss at them to assist them in assessing the problem.

Problem: Freeze up, blows cold air, no auto turn off, no heat strips

come on. I can turn the strips on from thermostat, so they work, but
not automatically.

The first set of techs last year (unit is made in mid to late 90's)
replaced the control board, twice because the first time they cut off
the terminals to hook it up and when they decided it was a bad board,
the
second board that came in had the correct hookup and they had to rewire

it back to its original condition!..Needless to say by this time the
outside temps have warmed up enough that there were no more freeze ups.

This year, same problem, new bunch of techs...looks and almost acts
like Ernest P Worrel. He is okay, but has to keep calling the boss.
Boss doesn't like to show up. ANYWAY...tech thinks maybe the strips
weren't wired back but he doesn't know enough to know. Boss says it
has to
be cold for him to check.

NOW, my question here is, does it have to be cold to check? I know
they check these things in the factory and it is not cold there. Can't

they hook up something to manually place it in defrost to see if it
works without waiting for the temp outside to drop?

Not the typical dumb blonde female,

Soggy Bottom

Thanks for any help!


Posted by Noon-Air on December 6, 2006, 10:14 am

> Dear Turtle,
>
> Saw your answers on Google and was impressed. You seem to be the
> Tech for me!
>
> I live in Augusta, GA area. I have a Payne split unit. No trouble
> in summertime. Winter comes along and WHAM, unit freezes up when temps
>
> are below 40..typically around your 4am wake up call time.
>
> Unfortunately I have a home warranty. I am sure you know what that
> entails as far as techs are concerned. I am interested in back up info
>
> to toss at them to assist them in assessing the problem.
>
> Problem: Freeze up, blows cold air, no auto turn off, no heat strips
>
> come on. I can turn the strips on from thermostat, so they work, but
> not automatically.
>
> The first set of techs last year (unit is made in mid to late 90's)
> replaced the control board, twice because the first time they cut off
> the terminals to hook it up and when they decided it was a bad board,
> the
> second board that came in had the correct hookup and they had to rewire

nope, that part didn't work, lets try another one that we can charge the
customer for

> it back to its original condition!..Needless to say by this time the
> outside temps have warmed up enough that there were no more freeze ups.

give it time

> This year, same problem, new bunch of techs...looks and almost acts
> like Ernest P Worrel. He is okay, but has to keep calling the boss.
> Boss doesn't like to show up. ANYWAY...tech thinks maybe the strips
> weren't wired back but he doesn't know enough to know. Boss says it
> has to
> be cold for him to check.

his boss is full of sh*t

> NOW, my question here is, does it have to be cold to check? I know
> they check these things in the factory and it is not cold there. Can't

no

> they hook up something to manually place it in defrost to see if it
> works without waiting for the temp outside to drop?

yes

> Not the typical dumb blonde female,
>
> Soggy Bottom

Call the home warranty company and tell them that if they can't send a
competent tech to fix the problem, that your going to call you owwn tech and
send them the bill. Then DO IT. home warranty companies use the cheapest
lowball contractors they can find, then they take up to 90 days to pay the
tech a fraction of what a real tech gets. To me it sounds like there are a
couple of possible problems, neither of which is an expensive repair.



Posted by Soggy Bottom on December 7, 2006, 8:07 pm
Hi Guys,

The Boss came out today....3 hours late, BUT...with the info I have
received from you and this group site, I was able to understand what he
was saying and able to determine if it was bull or not.

Discovered, what his newbie tech had discovered and didn't know what to
do, was that my reheat was not wired up to come on when in defrost mode
which didn't work either. Bad wiring job on condensor. Went up to the
air-handler in the attic...again bad wiring job..most likely due to
earlier atttempts by the previous owner's attempts to have it repaired.

I was able to see first hand how it went into defrost mode and even
assisted the Tech in trouble shooting since he couldn't be in two
places at once.

Thanks again for advising me. Will have a long discussion with the
warranty people.

Soggy Bottom
Noon-Air wrote:
> > Dear Turtle,
> >
> > Saw your answers on Google and was impressed. You seem to be the
> > Tech for me!
> >
> > I live in Augusta, GA area. I have a Payne split unit. No trouble
> > in summertime. Winter comes along and WHAM, unit freezes up when temps
> >
> > are below 40..typically around your 4am wake up call time.
> >
> > Unfortunately I have a home warranty. I am sure you know what that
> > entails as far as techs are concerned. I am interested in back up info
> >
> > to toss at them to assist them in assessing the problem.
> >
> > Problem: Freeze up, blows cold air, no auto turn off, no heat strips
> >
> > come on. I can turn the strips on from thermostat, so they work, but
> > not automatically.
> >
> > The first set of techs last year (unit is made in mid to late 90's)
> > replaced the control board, twice because the first time they cut off
> > the terminals to hook it up and when they decided it was a bad board,
> > the
> > second board that came in had the correct hookup and they had to rewire
>
> nope, that part didn't work, lets try another one that we can charge the
> customer for
>
> > it back to its original condition!..Needless to say by this time the
> > outside temps have warmed up enough that there were no more freeze ups.
>
> give it time
>
> > This year, same problem, new bunch of techs...looks and almost acts
> > like Ernest P Worrel. He is okay, but has to keep calling the boss.
> > Boss doesn't like to show up. ANYWAY...tech thinks maybe the strips
> > weren't wired back but he doesn't know enough to know. Boss says it
> > has to
> > be cold for him to check.
>
> his boss is full of sh*t
>
> > NOW, my question here is, does it have to be cold to check? I know
> > they check these things in the factory and it is not cold there. Can't
>
> no
>
> > they hook up something to manually place it in defrost to see if it
> > works without waiting for the temp outside to drop?
>
> yes
>
> > Not the typical dumb blonde female,
> >
> > Soggy Bottom
>
> Call the home warranty company and tell them that if they can't send a
> competent tech to fix the problem, that your going to call you owwn tech and
> send them the bill. Then DO IT. home warranty companies use the cheapest
> lowball contractors they can find, then they take up to 90 days to pay the
> tech a fraction of what a real tech gets. To me it sounds like there are a
> couple of possible problems, neither of which is an expensive repair.


Posted by Bubba on December 6, 2006, 3:29 pm
On 6 Dec 2006 06:43:09 -0800, jmbreedlove@yahoo.com wrote:

>Dear Turtle,
>
> Saw your answers on Google and was impressed. You seem to be the
>Tech for me!

??
>
> I live in Augusta, GA area. I have a Payne split unit. No trouble
>in summertime. Winter comes along and WHAM, unit freezes up when temps
>
>are below 40..typically around your 4am wake up call time.
>
> Unfortunately I have a home warranty. I am sure you know what that
>entails as far as techs are concerned. I am interested in back up info
>
>to toss at them to assist them in assessing the problem.

hmmm, you're going to teach a tech how to repair something? That
should be interesting.
What do you do when you go to the dentist? You teach him too?
>
> Problem: Freeze up, blows cold air, no auto turn off, no heat strips
>come on. I can turn the strips on from thermostat, so they work, but
>not automatically.
> The first set of techs last year (unit is made in mid to late 90's)
>replaced the control board, twice because the first time they cut off
>the terminals to hook it up and when they decided it was a bad board,
>the second board that came in had the correct hookup and they had to rewire
>it back to its original condition!..Needless to say by this time the
>outside temps have warmed up enough that there were no more freeze ups.

.......and you let them do this why? Would you allow your auto
mechanic to remove the steering wheel from your car and install a pair
of vise grips to drive it with for the winter?
>
> This year, same problem, new bunch of techs...looks and almost acts
>like Ernest P Worrel. He is okay, but has to keep calling the boss.

That should be your first clue.............

>Boss doesn't like to show up. ANYWAY...tech thinks maybe the strips
>weren't wired back but he doesn't know enough to know.

That should be your second clue...........

>Boss says it has to be cold for him to check.

That should be your third clue.............
>
> NOW, my question here is, does it have to be cold to check?

Let me answer your question with a question.
Does it have to be freezing out for me to know how big your nipples
are?
Answer: No. I can simply remove your sweater and bra to tell if they
are. There is always another way is what I'm trying to say.

>now they check these things in the factory and it is not cold there. Can't
>they hook up something to manually place it in defrost to see if it
>works without waiting for the temp outside to drop?

Yes, its called a jumper and a forced defrost.
>
> Not the typical dumb blonde female,

That is always debatable.
>
> Soggy Bottom

Sorry to hear that.
Bubba
>
> Thanks for any help!

Posted by Soggy Bottom on December 6, 2006, 7:19 pm
Ah Bubba and Noon-air, you are truely a trip!

You guy confirmed my suspicion. Mr. Bubba, no not trying to teach the
tech. Just getting some background info to ask somewhat intelligent
questions. I am sure you GUYS get tired of hearing idiotic questions.

Boss man coming tomorrow. This is his last try before I go to Home
Warranty people. I know that new techs need someplace to learn, and I
understand that experienced techs/companies aren't happy with the way
the warranty people treat them. I respect that.

I also appreciate you people who give honest answers about what might
be causing problems with equipment. Thank you.

PS..I watch my car mechanics like a hawk and learn a great deal from
them. I stay behind the lines and wait until I receive permission to
come in. I also get my old parts back. That lesson was taught by my
Dad.
Bubba wrote:
> On 6 Dec 2006 06:43:09 -0800, jmbreedlove@yahoo.com wrote:
>
> >Dear Turtle,
> >
> > Saw your answers on Google and was impressed. You seem to be the
> >Tech for me!
>
> ??
> >
> > I live in Augusta, GA area. I have a Payne split unit. No trouble
> >in summertime. Winter comes along and WHAM, unit freezes up when temps
> >
> >are below 40..typically around your 4am wake up call time.
> >
> > Unfortunately I have a home warranty. I am sure you know what that
> >entails as far as techs are concerned. I am interested in back up info
> >
> >to toss at them to assist them in assessing the problem.
>
> hmmm, you're going to teach a tech how to repair something? That
> should be interesting.
> What do you do when you go to the dentist? You teach him too?
> >
> > Problem: Freeze up, blows cold air, no auto turn off, no heat strips
> >come on. I can turn the strips on from thermostat, so they work, but
> >not automatically.
> > The first set of techs last year (unit is made in mid to late 90's)
> >replaced the control board, twice because the first time they cut off
> >the terminals to hook it up and when they decided it was a bad board,
> >the second board that came in had the correct hookup and they had to rewire
> >it back to its original condition!..Needless to say by this time the
> >outside temps have warmed up enough that there were no more freeze ups.
>
> .......and you let them do this why? Would you allow your auto
> mechanic to remove the steering wheel from your car and install a pair
> of vise grips to drive it with for the winter?
> >
> > This year, same problem, new bunch of techs...looks and almost acts
> >like Ernest P Worrel. He is okay, but has to keep calling the boss.
>
> That should be your first clue.............
>
> >Boss doesn't like to show up. ANYWAY...tech thinks maybe the strips
> >weren't wired back but he doesn't know enough to know.
>
> That should be your second clue...........
>
> >Boss says it has to be cold for him to check.
>
> That should be your third clue.............
> >
> > NOW, my question here is, does it have to be cold to check?
>
> Let me answer your question with a question.
> Does it have to be freezing out for me to know how big your nipples
> are?
> Answer: No. I can simply remove your sweater and bra to tell if they
> are. There is always another way is what I'm trying to say.
>
> >now they check these things in the factory and it is not cold there. Can't
> >they hook up something to manually place it in defrost to see if it
> >works without waiting for the temp outside to drop?
>
> Yes, its called a jumper and a forced defrost.
> >
> > Not the typical dumb blonde female,
>
> That is always debatable.
> >
> > Soggy Bottom
>
> Sorry to hear that.
> Bubba
> >
> > Thanks for any help!


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