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Should I be charged for this or not? Taxlover 12-26-2007
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Posted by Taxlover on December 26, 2007, 3:34 pm

> My furnace isn't working and I have a service call in.
> It is a Lennox G32V, installed in 2003.
>
> I had it "maintained" last month. At that time I asked them to be sure
> the drain was clean, as it failed because of a clogged drain in 2004. He
> assured me that was part of the maintenance.
>
> This morning it is gurgling, the same as it did when the drain was clogged
> in 2004. Then it shuts off, just as in 2004.
>
> My belief is that it couldn't have been cleaned properly last month, so I
> shouldn't be charged for this. I expect they will disagree.
>
The service man found the inducer was full of water, for absolutely no
reason. Everything was clean, and water he poured down the drain simply
drained out.
He spent an hour here without finding anything wrong.
He charged me $140.

My belief is that the water did not pool there without an obstruction. And
the obstruction could only be a result of improper maintenance last month.
Am I off base here?
I have a call into them to discuss this; but feel inclined to stop payment
on the payment.



Posted by Taxlover on December 26, 2007, 4:13 pm

>
>> My furnace isn't working and I have a service call in.
>> It is a Lennox G32V, installed in 2003.
>>
>> I had it "maintained" last month. At that time I asked them to be sure
>> the drain was clean, as it failed because of a clogged drain in 2004. He
>> assured me that was part of the maintenance.
>>
>> This morning it is gurgling, the same as it did when the drain was
>> clogged in 2004. Then it shuts off, just as in 2004.
>>
>> My belief is that it couldn't have been cleaned properly last month, so I
>> shouldn't be charged for this. I expect they will disagree.
>>
> The service man found the inducer was full of water, for absolutely no
> reason. Everything was clean, and water he poured down the drain simply
> drained out.
> He spent an hour here without finding anything wrong.
> He charged me $140.
>
> My belief is that the water did not pool there without an obstruction.
> And the obstruction could only be a result of improper maintenance last
> month.
> Am I off base here?
> I have a call into them to discuss this; but feel inclined to stop payment
> on the payment.
He has been gone for 30 minutes. The inducer is full of water again, and
there is water all over the floor! Of course, since he didn't fix anything
(since he found nothing wrong), it is perfectly logical that it should
reoccur immediately.

Seems not to have been money well spent.



Posted by on December 26, 2007, 4:40 pm
wrote:

>
>>
>>> My furnace isn't working and I have a service call in.
>>> It is a Lennox G32V, installed in 2003.
>>>
>>> I had it "maintained" last month. At that time I asked them to be sure
>>> the drain was clean, as it failed because of a clogged drain in 2004. He
>>> assured me that was part of the maintenance.
>>>
>>> This morning it is gurgling, the same as it did when the drain was
>>> clogged in 2004. Then it shuts off, just as in 2004.
>>>
>>> My belief is that it couldn't have been cleaned properly last month, so I
>>> shouldn't be charged for this. I expect they will disagree.
>>>
>> The service man found the inducer was full of water, for absolutely no
>> reason. Everything was clean, and water he poured down the drain simply
>> drained out.
>> He spent an hour here without finding anything wrong.
>> He charged me $140.
>>
>> My belief is that the water did not pool there without an obstruction.
>> And the obstruction could only be a result of improper maintenance last
>> month.
>> Am I off base here?
>> I have a call into them to discuss this; but feel inclined to stop payment
>> on the payment.
>He has been gone for 30 minutes. The inducer is full of water again, and
>there is water all over the floor! Of course, since he didn't fix anything
>(since he found nothing wrong), it is perfectly logical that it should
>reoccur immediately.
>
>Seems not to have been money well spent.
>

        Call the company, tell them not to deposit your check, and
tell them you want a DIFFERENT guy out there NOW, and you want it
FIXED this time.


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Posted by HVAC Guy on December 26, 2007, 4:54 pm
Taxlover wrote:

> My furnace isn't working and I have a service call in.
> It is a Lennox G32V, installed in 2003.
> I had it "maintained" last month.

HVAC Guy wrote:

> What probably WILL happen is that the tech (maybe a different guy)
> will say that the drain is clogged. The HO will then say "But I
> paid to have it cleared a month ago by a buddy of yours", then the
> tech will go back to the furnace and come back and tell the HO
> that he needs a new $150 sensor, with a labor charge of $75.

Taxlover wrote:

> He spent an hour here without finding anything wrong.
> He charged me $140.

Ok, so I was wrong about how much you got reamed for. But it wasn't
far off.

> The service man found the inducer was full of water,

The inducer?

WTF is an "inducer" ?

Was he talking about the *draft inducer* ???

You're telling me that "modern" furnaces have secondary heat
exchangers that can get filled up with water?

What a load of shit. Thanks but no thanks - I'll keep operating my
31-year-old 78% AFUE. I'm sure that my "inducer" won't get clogged
full of water (LOL).

> My belief is that the water did not pool there without an
> obstruction. And the obstruction could only be a result of
> improper maintenance last month. Am I off base here?

The obstruction is caused because Lennox designed the secondary heat
exchanger to not drain properly so that it would rust faster and then
you will need to replace the furnace in 7 years. But they goofed and
their design gets plugged to fast resulting in too many service calls,
which Lennox won't pay for.

Posted by Bubba on December 27, 2007, 12:59 am
wrote:

>
>>
>>> My furnace isn't working and I have a service call in.
>>> It is a Lennox G32V, installed in 2003.
>>>
>>> I had it "maintained" last month. At that time I asked them to be sure
>>> the drain was clean, as it failed because of a clogged drain in 2004. He
>>> assured me that was part of the maintenance.
>>>
>>> This morning it is gurgling, the same as it did when the drain was
>>> clogged in 2004. Then it shuts off, just as in 2004.
>>>
>>> My belief is that it couldn't have been cleaned properly last month, so I
>>> shouldn't be charged for this. I expect they will disagree.
>>>
>> The service man found the inducer was full of water, for absolutely no
>> reason. Everything was clean, and water he poured down the drain simply
>> drained out.
>> He spent an hour here without finding anything wrong.
>> He charged me $140.
>>
>> My belief is that the water did not pool there without an obstruction.
>> And the obstruction could only be a result of improper maintenance last
>> month.
>> Am I off base here?
>> I have a call into them to discuss this; but feel inclined to stop payment
>> on the payment.
>He has been gone for 30 minutes. The inducer is full of water again, and
>there is water all over the floor! Of course, since he didn't fix anything
>(since he found nothing wrong), it is perfectly logical that it should
>reoccur immediately.
>
>Seems not to have been money well spent.
>

Christ dude! Your freaking little black trap on the Lennox G32V is
clogged. It takes about 2 minutes to clean out. Unscrew the white plug
out of the one side or undo/cut the 1/2 cpvc drain line from the
other side. You can also take the clamp and rubber boot off the
bottom. Dump the water, flush it and put it back together. Get your
money back and find another company with some better competence.
Bubba

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