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Posted by on February 22, 2009, 8:55 pm
>> Hi all:
>> I'm a homeowner with a quesiton about a recent service visit. If this
>> is the wrong forum, I apologize in advance.
>> I recently installed a 1-ton Sanyo mini-split unit in a new bonus room
>> addition. I called a local HVAC service company to hook up the
>> lineset, vacuum the lines and check the refrigerant (R-410A). I have
>> done business with this company for over 10 years and have generally
>> been pleased with their work. When I called, I described exactly what
>> needed to be done, and gave them the manufacturer information for the
>> unit. When the technician arrived, he admitted he had never installed
>> a mini-split before, but also said they were going to start selling
>> them. Prior to vacuuming, the technician determined that he did not
>> have the correct adapter to hook his vacuum pump to the unit. He left
>> to go buy the correct fitting. He was gone for about an hour (may
>> have been less if he waited to ring the doorbell when he returned).
>> When all was said and done, the visit took a total of 3 hours,
>> including the time he was gone to get the fitting. When he wrote 3
>> hours on the ticket, I indicated that I shouldn't pay for the hour he
>> was gone. He verbally agreed that I shouldn't have to, but said he
>> had to account for his time. I wrote a note on the ticket to that
>> effect (that he was gone for 1 hour out of 3), and initialled it. The
>> technician initialled it, too.
>> Got the bill yesterday. Sure enough - 3 hours labor at $65/hour. I
>> called the service company and eventually got to the service manager,
>> who said the following:
>> 1: GPS records indicate he was gone for 24 minutes. Okay - I can't
>> prove otherwise.
>> 2: The adapter he bought probably won't ever be needed again, since
>> they don't install Sanyo units. I argued about this one, but he said
>> anything they sell wouldn't need an adapter and that mine must be
>> different somehow. I told him to send me the adapter so that I would
>> have it for the next visit.
>> 3: They didn't charge me for the use of the vacuum pump like other
>> places do. Huh?
>> 4: If I had called and asked for an install quote, the price would
>> have been much higher than $195.
>> So basically, he refused to reduce the labor charge. He implied that
>> because I did the mounting and electrical work myself, that I should
>> expect to pay for their technician's time to track down an adapter. I
>> think he was pissed because he didn't get to do the entire install
>> (for which they and other places wanted $3000 - $3500 to do). I don't
>> understand this attitude because he got all of the job that was
>> available, and I could have taken my business anywhere.
>> Am I being overly picky about this? It just doesn't seem right to pay
>> for the guy's labor for getting an adapter when he came unprepared to
>> do the job. How would you have handled this situation as an
>> installer? Ultimately, assuming the guy was truthful about the GPS
>> records, we're only off by $32.50, so I don't plan to fight it any
>> more. I'm just wondering if I should shop around for another service
>> outfit next time.
>> Regards,
>> John.
>I wouldn't use them again. I fired a computer consultant one time because he
>charged me for the time the bozo had to call Novell tech support. They
>wanted me to pay for the tech support and the consultants time he was on
>hold and talking with the tech support. I paid it but it was the last time
>we did business. I found another company and the first thing I told them
>was: "I will not pay for your staff's education."
>Some people just don't get it.
You, obviously, being head among them.
>BTW: I totally understand why you dropped it. It's not usually worth the
>aggravation.
>od
--
Click here every day to feed an animal that needs you today !!!
www.theanimalrescuesite.com/
Paul ( pjm @ pobox . com ) - remove spaces to email me
'Some days, it's just not worth chewing through the restraints.'
'With sufficient thrust, pigs fly just fine.'
HVAC/R program for Palm PDA's
Free demo online at www.pmilligan.net/palm/
Free 'People finder' program now at www.pmilligan.net/finder.htm
|
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Posted by olddog on February 22, 2009, 9:12 pm
>>> Hi all:
>>> I'm a homeowner with a quesiton about a recent service visit. If this
>>> is the wrong forum, I apologize in advance.
>>> I recently installed a 1-ton Sanyo mini-split unit in a new bonus room
>>> addition. I called a local HVAC service company to hook up the
>>> lineset, vacuum the lines and check the refrigerant (R-410A). I have
>>> done business with this company for over 10 years and have generally
>>> been pleased with their work. When I called, I described exactly what
>>> needed to be done, and gave them the manufacturer information for the
>>> unit. When the technician arrived, he admitted he had never installed
>>> a mini-split before, but also said they were going to start selling
>>> them. Prior to vacuuming, the technician determined that he did not
>>> have the correct adapter to hook his vacuum pump to the unit. He left
>>> to go buy the correct fitting. He was gone for about an hour (may
>>> have been less if he waited to ring the doorbell when he returned).
>>> When all was said and done, the visit took a total of 3 hours,
>>> including the time he was gone to get the fitting. When he wrote 3
>>> hours on the ticket, I indicated that I shouldn't pay for the hour he
>>> was gone. He verbally agreed that I shouldn't have to, but said he
>>> had to account for his time. I wrote a note on the ticket to that
>>> effect (that he was gone for 1 hour out of 3), and initialled it. The
>>> technician initialled it, too.
>>> Got the bill yesterday. Sure enough - 3 hours labor at $65/hour. I
>>> called the service company and eventually got to the service manager,
>>> who said the following:
>>> 1: GPS records indicate he was gone for 24 minutes. Okay - I can't
>>> prove otherwise.
>>> 2: The adapter he bought probably won't ever be needed again, since
>>> they don't install Sanyo units. I argued about this one, but he said
>>> anything they sell wouldn't need an adapter and that mine must be
>>> different somehow. I told him to send me the adapter so that I would
>>> have it for the next visit.
>>> 3: They didn't charge me for the use of the vacuum pump like other
>>> places do. Huh?
>>> 4: If I had called and asked for an install quote, the price would
>>> have been much higher than $195.
>>> So basically, he refused to reduce the labor charge. He implied that
>>> because I did the mounting and electrical work myself, that I should
>>> expect to pay for their technician's time to track down an adapter. I
>>> think he was pissed because he didn't get to do the entire install
>>> (for which they and other places wanted $3000 - $3500 to do). I don't
>>> understand this attitude because he got all of the job that was
>>> available, and I could have taken my business anywhere.
>>> Am I being overly picky about this? It just doesn't seem right to pay
>>> for the guy's labor for getting an adapter when he came unprepared to
>>> do the job. How would you have handled this situation as an
>>> installer? Ultimately, assuming the guy was truthful about the GPS
>>> records, we're only off by $32.50, so I don't plan to fight it any
>>> more. I'm just wondering if I should shop around for another service
>>> outfit next time.
>>> Regards,
>>> John.
>>I wouldn't use them again. I fired a computer consultant one time because
>>he
>>charged me for the time the bozo had to call Novell tech support. They
>>wanted me to pay for the tech support and the consultants time he was on
>>hold and talking with the tech support. I paid it but it was the last time
>>we did business. I found another company and the first thing I told them
>>was: "I will not pay for your staff's education."
>>Some people just don't get it.
> You, obviously, being head among them.
For once you're right. I don't get why "some" of the posters here think it's
okay to make up fictional charges because "It's a rough business". What some
of you don't get is; It's rough everywhere. I can't overcharge for some
particular item because I've got: inventory, insurance, high gas prices,
lawyer fees, babysitter fees, baby needs a new pair of shoes, my son wrecked
the car, alimony, I don't have a tool, the price of Freon is going up, etc,
etc.... I have to charge a reasonable price for a reasonable service. I've
already heard all the alt.hvac b.s.
Fortunately, you (and many others here) don't represent the majority of HVAC
professionals. You're just some clown with a computer trying to get some
attention.
od
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Posted by on February 22, 2009, 9:52 pm
>>>Some people just don't get it.
>> You, obviously, being head among them.
>For once you're right. I don't get why "some" of the posters here think it's
>okay to make up fictional charges because "It's a rough business". What some
>of you don't get is; It's rough everywhere. I can't overcharge for some
>particular item because I've got: inventory, insurance, high gas prices,
>lawyer fees, babysitter fees, baby needs a new pair of shoes, my son wrecked
>the car, alimony, I don't have a tool, the price of Freon is going up, etc,
>etc.... I have to charge a reasonable price for a reasonable service. I've
>already heard all the alt.hvac b.s.
>Fortunately, you (and many others here) don't represent the majority of HVAC
>professionals. You're just some clown with a computer trying to get some
>attention.
>od
Fuck off, cunt.
--
Click here every day to feed an animal that needs you today !!!
www.theanimalrescuesite.com/
Paul ( pjm @ pobox . com ) - remove spaces to email me
'Some days, it's just not worth chewing through the restraints.'
'With sufficient thrust, pigs fly just fine.'
HVAC/R program for Palm PDA's
Free demo online at www.pmilligan.net/palm/
Free 'People finder' program now at www.pmilligan.net/finder.htm
|
|
Posted by =?iso-8859-15?Q?Tekkie=AE?= on February 23, 2009, 8:08 pm
olddog posted for all of us...
> > Am I being overly picky about this? It just doesn't seem right to pay
> > for the guy's labor for getting an adapter when he came unprepared to
> > do the job. How would you have handled this situation as an
> > installer? Ultimately, assuming the guy was truthful about the GPS
> > records, we're only off by $32.50, so I don't plan to fight it any
> > more. I'm just wondering if I should shop around for another service
> > outfit next time.
> > Regards,
> > John.
>
> I wouldn't use them again. I fired a computer consultant one time because he
> charged me for the time the bozo had to call Novell tech support. They
> wanted me to pay for the tech support and the consultants time he was on
> hold and talking with the tech support. I paid it but it was the last time
> we did business. I found another company and the first thing I told them
> was: "I will not pay for your staff's education."
>
> Some people just don't get it.
>
Who does then?
--
Tekkie Don't bother to thank me, I do this as a public service.
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Posted by Jim Dandy on February 23, 2009, 9:20 pm
> olddog posted for all of us...
>> > Am I being overly picky about this? It just doesn't seem right to pay
>> > for the guy's labor for getting an adapter when he came unprepared to
>> > do the job. How would you have handled this situation as an
>> > installer? Ultimately, assuming the guy was truthful about the GPS
>> > records, we're only off by $32.50, so I don't plan to fight it any
>> > more. I'm just wondering if I should shop around for another service
>> > outfit next time.
>> > Regards,
>> > John.
>> I wouldn't use them again. I fired a computer consultant one time because
>> he
>> charged me for the time the bozo had to call Novell tech support. They
>> wanted me to pay for the tech support and the consultants time he was on
>> hold and talking with the tech support. I paid it but it was the last
>> time
>> we did business. I found another company and the first thing I told them
>> was: "I will not pay for your staff's education."
>> Some people just don't get it.
> Who does then?
> --
> Tekkie Don't bother to thank me, I do this as a public service.
The guy who gets the tool got it.
http://www.mysporttrac.com/~library/10452/code%20pictures.pdf
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>> I'm a homeowner with a quesiton about a recent service visit. If this
>> is the wrong forum, I apologize in advance.
>> I recently installed a 1-ton Sanyo mini-split unit in a new bonus room
>> addition. I called a local HVAC service company to hook up the
>> lineset, vacuum the lines and check the refrigerant (R-410A). I have
>> done business with this company for over 10 years and have generally
>> been pleased with their work. When I called, I described exactly what
>> needed to be done, and gave them the manufacturer information for the
>> unit. When the technician arrived, he admitted he had never installed
>> a mini-split before, but also said they were going to start selling
>> them. Prior to vacuuming, the technician determined that he did not
>> have the correct adapter to hook his vacuum pump to the unit. He left
>> to go buy the correct fitting. He was gone for about an hour (may
>> have been less if he waited to ring the doorbell when he returned).
>> When all was said and done, the visit took a total of 3 hours,
>> including the time he was gone to get the fitting. When he wrote 3
>> hours on the ticket, I indicated that I shouldn't pay for the hour he
>> was gone. He verbally agreed that I shouldn't have to, but said he
>> had to account for his time. I wrote a note on the ticket to that
>> effect (that he was gone for 1 hour out of 3), and initialled it. The
>> technician initialled it, too.
>> Got the bill yesterday. Sure enough - 3 hours labor at $65/hour. I
>> called the service company and eventually got to the service manager,
>> who said the following:
>> 1: GPS records indicate he was gone for 24 minutes. Okay - I can't
>> prove otherwise.
>> 2: The adapter he bought probably won't ever be needed again, since
>> they don't install Sanyo units. I argued about this one, but he said
>> anything they sell wouldn't need an adapter and that mine must be
>> different somehow. I told him to send me the adapter so that I would
>> have it for the next visit.
>> 3: They didn't charge me for the use of the vacuum pump like other
>> places do. Huh?
>> 4: If I had called and asked for an install quote, the price would
>> have been much higher than $195.
>> So basically, he refused to reduce the labor charge. He implied that
>> because I did the mounting and electrical work myself, that I should
>> expect to pay for their technician's time to track down an adapter. I
>> think he was pissed because he didn't get to do the entire install
>> (for which they and other places wanted $3000 - $3500 to do). I don't
>> understand this attitude because he got all of the job that was
>> available, and I could have taken my business anywhere.
>> Am I being overly picky about this? It just doesn't seem right to pay
>> for the guy's labor for getting an adapter when he came unprepared to
>> do the job. How would you have handled this situation as an
>> installer? Ultimately, assuming the guy was truthful about the GPS
>> records, we're only off by $32.50, so I don't plan to fight it any
>> more. I'm just wondering if I should shop around for another service
>> outfit next time.
>> Regards,
>> John.