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Posted by geoman on July 18, 2006, 9:06 pm
I don't have Sprint but those who do may be able to use this info:
If you remember the week half the nation went black, Sprint worked with
their customers and gave them great discounts and credits. Well, heres some
more help for you Sprint users, I guess they negotiate with customers. I
wish Verizon would. Heck, I wish Verizon would be bought out and a real
phone company would take charge!
Existing Sprint Wireless customers can get some amazing deals, just by
asking. Before trying this, be sure:
a.. You are an existing Sprint Wireless phone customer, and your account
is in good standing.
b.. You are no longer in a contract (agreement term), or is near end.
c.. You are willing to sign a new 1-year or 2-year contract, if they give
you a good enough deal.
d.. Do some research on new phones before you call them, and make a list
of 1 to 4 phones you like. You may want to walk into a Sprint store or visit
a Sprint kiosk at a mall, try some new phones, and ask for advice on phones
from their store reps. You can also look at new phones online here. Do not
buy a phone from the store.
e.. And be sure you have some time to negotiate, because it may take 10-15
minutes once every few days, before you are offered a plan you like. This
can only be done over the phone (not in-store).
If you are locked into a service contract, you may need to wait until the
contract nears expiration. Once your contract expires, they automatically
transfer you to a month-to-month contract (you can cancel Sprint at any
time). Of course they would prefer to put you back into a contract which is
why they may be able to offer you a hot deal on service, in exchange for
signing a new 1-year or 2-year contract.
How to get a better deal:
1.. Do not call when you are in a bad mood, because account reps will be
unwilling to help you if you give them any attitude. Be careful about what
you say, because they will make notes onto your account every time your
call.
2.. Call *2 on your mobile phone, or from any phone call 800-974-2221
option 2 and dial your Sprint Wireless phone number when prompted.
3.. When the recording asks you what you want, say "cancellation of
service". Hopefully that should put you directly to the "Account Services"
department, formerly knows as the "Retention Department". Do not ask the rep
if they are in the Account Services Department or Retention Department,
because they may think you just want a good deal and have no intention of
cancelling. That department is reserved for Sprint customers who are
considering switching to another wireless provider, and they may give you
incredible deals to keep you as a customer. If you speak with a rep and are
unable or unwilling to give you a better deal, hang up and call back try
again in little while.
4.. Mention to them about how you are going through your monthly bills,
and you are paying too much for mobile phone service. Ask the rep if there's
any new plans, or if there's anything they can do to get your monthly bills
down, otherwise to provide you with information on how to cancel service.
Mention that you have been a Sprint customer for x years, you have been
happy with the service, but you just are paying way too much and wonder if
there's any new plans available, otherwise you may consider transferring
your phone number to another provider. Also mention that you need a new
phone anyway, so switching providers is something you are considering. Be as
kind as possible while talking to the reps, because if you are nice to them,
they may be very nice to you.
5.. No matter what they say, do not tell them about a plan someone else
got, and you want the same plan. They will not give you any deals if you
make demands. Also when talking to the reps, be honest and tell them when
you are happy with the deals they offer you, but do not commit to anything
right away - you are not required to sign up for a deal in your first call -
it may take 2-5 calls before you are given the best deal possible, and
sometimes the deals get better with each call.
6.. Bring up just one issue at a time (do not rattle off a list), because
you may sound too demanding. We recommend mentioning just one of these at a
time, and see what they can offer you. After they make you an offer on each
topic, then move on to the next. Some topics to discuss:
a.. Daytime minutes: Ask about daytime minutes added to your plan (if
you want them). Mention that you may be using your phone more frequently
over the next few months, but keeping the cost down is important. See what
daytime minutes & prices they offer you.
b.. Nights starting at 7pm. Mention that you saw the TV commercials
about Sprint plans with nights starting at 7pm, and if it would be possible
to get that added to your plan.
c.. Unlimited text messaging, because you sometimes send & receive text
messages with friends. Even if you do not use text messaging, they may just
throw it in just for asking.
d.. Internet on the Phone, Wireless web, or Vision, or whatever it's
called now. You like to check sports scores or look at websites or
directions on your phone, and wonder if they have a plan which gives you
Internet on your phone. They may throw in their Sprint Vision/EV-DO Wireless
and/or Sprint Power Vision unlimited usage for free, just for asking. Or,
they may offer it to you at a discounted rate.
e.. Free Sprint-to-Sprint calling. Say that the a few friends of yours
have Sprint, and ask if there is any way you can get free Sprint-to-Sprint
calling. That means whenever you call someone else with a Sprint wireless
service, it does not consume any minutes from your plan. You could tell them
it would be an advantage to remain as a Sprint customer if they offered you
free calling within the Sprint network.
f.. Ready Link (Sprint's nationwide walkie-talkie service), if you have
a need for it. Sometimes they can throw in Ready Link for free, or at least
give you a discounted rate. Ask for Ready Link if you plan to get a Ready
Link capable phone.
g.. Only if the plans they offer you sound good, then bring up the topic
of getting a new phone. You can mention the phones you were interested in,
and see what offers (if any) they make to you.
7.. If the rep is unable to make any decent offers to you, simply hang up.
Call back another time, and maybe the next rep you speak to will make you
better offers.
8.. After you are satisfied with their offer, call back to sign up with an
"Account Services Representative", reference the offer they noted into your
account and say you would like to sign up for it.
They will write notes your account with whatever offers you were given, and
the next rep you speak to may reference your previous call. If you call too
much and make too many demands, the reps may not give you good offers. If
they do make good offers to you, ensure they note the conversation in your
account, so you can call back and reference the deal later and maybe sign
up.
Some plans we were offered in mid-July:
a.. 500 anytime minutes, free Sprint-to-Sprint calling, nights starting at
7pm, unlimited text messaging, 2 year agreement, all for $30 per month, plus
a new Samsung A920 phone for free.
b.. 1000 anytime minutes, free Sprint-to-Sprint calling, nights starting
at 7pm, unlimited text messaging, unlimited basic web and Vision (not Power
Vision), 2 year agreement, all for $40 per month, plus a new LG 550 Fusic
phone for $120.
c.. 1000 anytime minutes, free Sprint-to-Sprint calling, nights starting
at 7pm, unlimited text messaging, unlimited Power Vision with unlimited data
transfer, 2 year agreement, all for $36 per month, plus a new Samsung A920
phone for $50.
You may get better or worse offers than these.
Again, never mention a "website" or "someone you know" got a deal and you
want that deal too, because making demands rarely works when negotiating
with Sprint. The only way to get a good deal is to negotiate rates and plans
based on what you are looking for, and hopefully you will be offered a plan
that suits your needs.
Unknown if these deals are available with Nextel, but I doubt it.
Sprint may not have the best quality wireless reception in the nation, but
they do have some of the best customer service I've ever dealt with. It
usually takes little effort to get better deals and service credits from
Sprint. Two years ago, they gave me free minutes upon request, after I told
them about a dozen dropped calls while driving on the highway. Last year, I
had a month where I exceeded my daytime minutes, causing $300 in overages. I
told them situations beyond my control required me use the phone more than
expected, and I asked if anything they can do about the big bill, and they
instantly gave me a $300 credit. And last week I signed up for one of the
plans mentioned above. That is great customer service.
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Posted by ~^Johnny^~ on July 25, 2006, 11:34 pm
>I don't have Sprint but those who do may be able to use this info:
>If you remember the week half the nation went black, Sprint worked with
>their customers and gave them great discounts and credits. Well, heres some
>more help for you Sprint users, I guess they negotiate with customers. I
>wish Verizon would. Heck, I wish Verizon would be bought out and a real
>phone company would take charge!
Where I live, Sprint coverage sucks, so everybody either goes with
AT&T, US Cellular, or uses a Tracfone.
YMMV (by location).
--
-john
wide-open at throttle dot info
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