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Posted by Bubba on March 3, 2008, 9:54 pm
On Mon, 3 Mar 2008 18:32:30 -0800 (PST), becauseofjunk@mailcan.com
wrote:
>I agree, call them back. Tell them it is doing the exact same thing.
>I suspect a cause here, the sequence of operation thing. An Annual
>Service would eliminate a majority of causality here and is a great
>first step. Now they need to spend some time with it and catch it in
>failure, if not redo the Annual Service.
>
>Most companies do want your business so give them a chance to make it
>right. This isn't a walking in a room and turning a light switch on
>and light bulb going out situtaion (for us in the hvac field, and
>what you may have read on this board, the customer is always telling
>us, "the heat doesn't work so it it must be the thermostat.") You
>wouldn't replace the light switch but rather the light bulb, right?
>
> I am not sure how the company you are working with is set up, but
>asking for the service manager to share your, "this is the 3rd trip"
>concern would not meet with apathy, condemnation or anger. It will
>get their attention and remember, we are in a business here and want
>to maintain your business relationship.
>
>
>My cockiness does want you to post what they find, as I said, I do
>suspect a cause and want to know if I am indeed right. :-)
You "suspect a cause?" (the sequence of operation thing??)
Im pretty sure that's going to earn you a Darwin of the month award.
Besides.........everyone knows its the thermostat.
Bubba
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