Home Page link

The HMS sage continues

Home| Search | About
Login Password
Register Now! Lost Password?

HVAC Discussions - Heating, ventilation and air conditioning. 

Page 3 of 5       < 1 2 3 > last >> Bookmark this page:  YahooMyWeb Yahoo!  Google Google  Windows Live Favorites Windows Live  del.icio.us del.icio.us  digg digg  Add to Netscape Netscape
Subject Author Date
The HMS sage continues Bubba 09-01-2007
If you were  Registered and logged in, you could reply and use other advanced thread options
Posted by on September 3, 2007, 1:17 pm
wrote:

>
>> On Sat, 01 Sep 2007 20:06:59 -0400, .p.jm@see_my_sig_for_address.com
>> wrote:
>>
>>>wrote:
>>>
>>>>So after a week now of my customer having no resolve from the HMS home
>>>>warranty company its come to this:
>>>>First Ive had to call them 3 times now. They want more info, what I
>>>>charge, what I'll cover, what they wont cover, what they think is
>>>>best, the girl that handled the claim first was new, the process is in
>>>>"finalization, the coil costs too much, etc. etc. They have decided
>>>>not to replace the evap coil in the Trane TWE air handler due to cost.
>>>>(Take an average A-coil and double the cost). "Nothing stops a
>>>>Trane..........(except price). :-)
>>>>Instead, THEY WILL SUPPLY a new Payne air handler with the electric
>>>>heat. They will not pay for recovery or anything else. Strictly my
>>>>labor will be paid. I need to give them my "labor only" price to
>>>>install the unit and let them know what will and wont be
>>>>covered..............hehehe.
>>>>Seems simple enough. I'll give them my regular price I normally charge
>>>>to install a basic cheap air handler and subtract out My Cost of the
>>>>unit only.
>>>>Its like working for some cheap bastard with no money.
>>>>"HMS......gotta luv em". NOT!
>>>>Bubba
>>>
>>> Make sure to mention that you cover NOTHING under warranty on
>>>THEIR AHU.
>>
>> Paul,
>> I got that covered. That was going to be the first part of my
>> conversation with them tomorrow.
>> I give them a workmanship guarantee only. Nothing else! Im not
>> covering a unit I didnt purchase.
>
>Absolutely!!!
>
>> Noon,
>> I dont think Id send them my flat-rate book. Screw em. They just want
>> to use it for comparison.
>
>They wanted to pay me $100 to replace a compressor that they
>provided....refrigerant, filter/dryers, torch, brazing rod, vacuum pump/oil,
>capacitor, etc was on me. When I quit laughing, I told them $100 covered the
>service call, and if they wanted to do business, they could pay my prices,

        I'm sure that if you had merely offerd to itemize your costs,
and submit receipts for everything to prove it, and give them '90 days
same as cash' you could have sweet-talked them up to $ 110 !!! :-)

        After all, think of all the business they could throw your
way !!! :-)


--
Click here every day to feed an animal that needs you today !!!
http://www.theanimalrescuesite.com/

Paul ( pjm @ pobox . com ) - remove spaces to email me
'Some days, it's just not worth chewing through the restraints.'
'With sufficient thrust, pigs fly just fine.'
HVAC/R program for Palm PDA's
Free demo now available online http://pmilligan.net/palm/

Posted by Noon-Air on September 1, 2007, 10:06 pm

> So after a week now of my customer having no resolve from the HMS home
> warranty company its come to this:
> First Ive had to call them 3 times now. They want more info, what I
> charge, what I'll cover, what they wont cover, what they think is
> best, the girl that handled the claim first was new, the process is in
> "finalization, the coil costs too much, etc. etc. They have decided
> not to replace the evap coil in the Trane TWE air handler due to cost.
> (Take an average A-coil and double the cost). "Nothing stops a
> Trane..........(except price). :-)
> Instead, THEY WILL SUPPLY a new Payne air handler with the electric
> heat. They will not pay for recovery or anything else. Strictly my
> labor will be paid. I need to give them my "labor only" price to
> install the unit and let them know what will and wont be
> covered..............hehehe.
> Seems simple enough. I'll give them my regular price I normally charge
> to install a basic cheap air handler and subtract out My Cost of the
> unit only.
> Its like working for some cheap bastard with no money.
> "HMS......gotta luv em". NOT!
> Bubba

Last time I dealt with a home wqarranty company, I sent them a copy of my
flat rate book, and told them that its *NOT* negotiable. I still get the
occassional call from them, and when they ask how much for a repair, I tell
them to look it up in the book I sent them. They look it up and try to get
off the phone as quick as possible to find somebody "cheaper".

I provide a service.... If they want me to work for them, its going to be
under *MY* terms, not theirs.

BTW... another one to watch out for is Dollar General Stores...... they
might pay if they feel like it, and when they feel like it.




Posted by on September 1, 2007, 11:10 pm

>
> > So after a week now of my customer having no resolve from the HMS home
> > warranty company its come to this:
> > First Ive had to call them 3 times now. They want more info, what I
> > charge, what I'll cover, what they wont cover, what they think is
> > best, the girl that handled the claim first was new, the process is in
> > "finalization, the coil costs too much, etc. etc. They have decided
> > not to replace the evap coil in the Trane TWE air handler due to cost.
> > (Take an average A-coil and double the cost). "Nothing stops a
> > Trane..........(except price). :-)
> > Instead, THEY WILL SUPPLY a new Payne air handler with the electric
> > heat. They will not pay for recovery or anything else. Strictly my
> > labor will be paid. I need to give them my "labor only" price to
> > install the unit and let them know what will and wont be
> > covered..............hehehe.
> > Seems simple enough. I'll give them my regular price I normally charge
> > to install a basic cheap air handler and subtract out My Cost of the
> > unit only.
> > Its like working for some cheap bastard with no money.
> > "HMS......gotta luv em". NOT!
> > Bubba
>
> Last time I dealt with a home wqarranty company, I sent them a copy of my
> flat rate book, and told them that its *NOT* negotiable. I still get the
> occassional call from them, and when they ask how much for a repair, I
tell
> them to look it up in the book I sent them. They look it up and try to get
> off the phone as quick as possible to find somebody "cheaper".
>
> I provide a service.... If they want me to work for them, its going to be
> under *MY* terms, not theirs.
>
> BTW... another one to watch out for is Dollar General Stores...... they
> might pay if they feel like it, and when they feel like it.


I have never had a problem with the Dollar General stores... locations may
vary.



Posted by Stormin Mormon \(on backup com on September 2, 2007, 11:39 am
I had problems with Ames department store. I don't think they are still in
business.

--

Christopher A. Young
(Using backup computer. In a couple
days I will be back on my regular
email adress.)
.
.


.

BTW... another one to watch out for is Dollar General Stores...... they
might pay if they feel like it, and when they feel like it.





Posted by Stormin Mormon \(on backup com on September 1, 2007, 10:25 pm
Run, while you still can!

--

Christopher A. Young
(Using backup computer. In a couple
days I will be back on my regular
email adress.)
.
.

So after a week now of my customer having no resolve from the HMS home
warranty company its come to this:
First Ive had to call them 3 times now. They want more info, what I
charge, what I'll cover, what they wont cover, what they think is
best, the girl that handled the claim first was new, the process is in
"finalization, the coil costs too much, etc. etc. They have decided
not to replace the evap coil in the Trane TWE air handler due to cost.
(Take an average A-coil and double the cost). "Nothing stops a
Trane..........(except price). :-)
Instead, THEY WILL SUPPLY a new Payne air handler with the electric
heat. They will not pay for recovery or anything else. Strictly my
labor will be paid. I need to give them my "labor only" price to
install the unit and let them know what will and wont be
covered..............hehehe.
Seems simple enough. I'll give them my regular price I normally charge
to install a basic cheap air handler and subtract out My Cost of the
unit only.
Its like working for some cheap bastard with no money.
"HMS......gotta luv em". NOT!
Bubba



Page 3 of 5       < 1 2 3 > last >>
Similar ThreadsPosted
More Sage in the HMS saga September 4, 2007, 5:37 pm

Contact Us | Privacy Policy

XML SitemapXML Sitemap