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Posted by Noon-Air on June 14, 2008, 1:36 pm
> Noon-Air wrote:
>>
>>> I've had 2 different customers call and ask how much we would charge to
>>> install a heat pump system that they purchased. I tell them that if it's
>>> a simple change out, we charge $1000.00 and when we leave, the system is
>>> theirs. We will warrant the connections we made against leaks for 60
>>> days, but anything else will be their problem. We'll come out and change
>>> warranty parts (or whatever), but the get charged the going rate.
>>>
>>> I try to tell them it's not a good idea to buy stuff off the internet,
>>> but this one customer showed me the web site below. How in the hell can
>>> they sell equipment at that price???!!! Some of those systems are almost
>>> cheaper than MY cost!! I thought maybe they make a killing off S&H, but
>>> it's really not that bad. (BTW, the customer that showed me the site
>>> went with us and our equipment)
>>>
>>>
>>> http://www.smarterwayinc.com/res_systems/heat_pump/heatpump1.asp
>>>
>>> Half of those I wouldn't install (I have my reasons) but still, I don't
>>> see how they can sell them so cheap.........
>>
>> I simply tell them that due to warranty and liability issues, that we
>> can't install anything that was not purchased through my company. I refer
>> them to the manufacturers web site to read through the actual warranty
>> for the equipment where they find that there is no warranty on any
>> equipment purchased off the internet.
>
>
> I don't deal in that, but how can any company rescind their warranty on
> new equipment. No matter where it is sold. Equipment bought locally can
> have instantaneous parts warranty. Local distributors tend to drag their
> heels on warranty on items they haven't sold. I can't blame them.
Read the new Goodman and Rheem warranties
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