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(OT) People just don't respect home warranty plans

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(OT) People just don't respect home warranty plans The Warranty Stud 02-12-2007
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Posted by RayV on February 13, 2007, 8:44 am


> I used to work for a home warranty company and it was amazing the
> amount of complaints that would come in, as if homeowners were
> expecting their $400 premium investment to turn into a pot of gold
> somehow.
>
So why don't you work there anymore?

Weren't able convince the buyer at the end of the first year that they
had to pay the renewal fee? Didn't try hard enough ruin the buyers
credit rating with an unpaid contract they never saw or signed?

I guess your now busy selling used cars that were only driven by
little old ladies to church...

Oh yeah, blow me.



Plumbing 468x60
Posted by tjab on February 13, 2007, 10:07 am


>
>I used to work for a home warranty company and it was amazing the
>amount of complaints that would come in, as if homeowners were
>expecting their $400 premium investment to turn into a pot of gold
>somehow.

No, they were expecting your company to provide the service they
contracted to provide.






Posted by Noozer on February 13, 2007, 11:46 am



>
> I used to work for a home warranty company and it was amazing the
> amount of complaints that would come in, as if homeowners were
> expecting their $400 premium investment to turn into a pot of gold
> somehow.

No... They expect jackasses like you to do your job and repair problems when
they happen.

I can hear my neighbours jetted tub two doors down. It's not installed to
spec. Yet for some reason the warranty company thinks it's fine, even after
two plumbers identified a whole whack of problems with the installation.

If folks didn't have to fight tooth and nail for even the simplest issues,
you might have a leg to stand on.



Posted by Daedalus on February 13, 2007, 11:52 am



>
>>
>> I used to work for a home warranty company and it was amazing the
>> amount of complaints that would come in, as if homeowners were
>> expecting their $400 premium investment to turn into a pot of gold
>> somehow.
>
>No... They expect jackasses like you to do your job and repair problems when
>they happen.
>
>I can hear my neighbours jetted tub two doors down. It's not installed to
>spec. Yet for some reason the warranty company thinks it's fine, even after
>two plumbers identified a whole whack of problems with the installation.
>
>If folks didn't have to fight tooth and nail for even the simplest issues,
>you might have a leg to stand on.
>

That and if he hadn't cut off both his legs with a circular saw.

Jade


Posted by Steve Barker on February 13, 2007, 12:26 pm


crossposting eliminated.

Even though I think the OP was a troll (he hasn't replied back) I must add
my comment.

I buy an extended warranty on any item I purchase. (within reason) I ALWAYS
get my premium back. I would not purchase it if I didn't intend to use it.
I've only purchased 2 printers in my computing career. I've owned 7
different ones. I've only purchased ONE digital camera. I've owned 3. I
bought an '03 Explorer in Sept. '04. I've already had repairs performed that
cost WAY over the premium price of the extended warranty. And by the time it
expires it will have had the transmission replaced also. Thanks to ford on
that one. They made it where I can't check the fluid. I always purchase
road hazard on my tires for $3. I always have at least one in 4 replaced
under that coverage. So, it would be foolish to badmouth people who want
to turn their "$400 premium investment to turn into a pot of gold". It
would be ignorant of those people NOT to want to take advantage of it.

--
Steve Barker


>
> I used to work for a home warranty company and it was amazing the
> amount of complaints that would come in, as if homeowners were
> expecting their $400 premium investment to turn into a pot of gold
> somehow.
>
> Never mind that a disturbing proportion of homeowners are too busy to
> read and understand the terms and conditions of the policy, or they
> get sucked into dealing with dishonest real estate agents who are too
> busy to explain that "Well, you have to pay additional amount for the
> well pump coverage".
>
> Of course, some of the contractors are bottom-feeders as well, but I
> don't think the sampling of contractors affiliated with any warranty
> company is significantly different from a typical sampling of
> contractors from the Yellow Pages.
>
> Now home warranty plans are greatly helped by the wave of McMansion
> Developments in which the HVAC goes out within 5-6 months of each
> other on the whole entire block (say, 10 years after building). Wow,
> what whopping good equipment that was installed in the first place,
> probably some crap like Janitrol or Carrier.
>
> And then even a few (thankfully not a majority) homeowners expect
> their bottom-of-the-barrel Caloric range to be replaced with Viking
> equipment! Or a Maytag refrigerator with a Subzero!
>
> And then I loved the H/O's who shell out $800,000 for some 2K square
> foot disaster-waiting-to-happen and then get all ancy because they
> can't afford a new furnace. WELL IF YOU CAN'T AFFORD A NEW FURNACE
> THEN YOU CAN'T AFFORD AN $800,000 McMoneypit to begin with.
>
> But then I also dug the occasional homeowner who had a Renewal policy
> (!) and then asks some really ignorant questions that he/she should
> have figured out 15 months ago when he/she first closed and got the
> warranty policy, and then mouths off, "Oh these home warranties are
> shit, I don't even know why I renewed." Well, DUH, why DID you renew?
>
>
>
> Cheers,
> The Warranty Stud
>
>
>



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