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Posted by Andy & Carol on July 29, 2006, 10:20 pm
> Need a little help over here......
>
> I have a condo.... with a two part Bryant A/C system. One part is the
> compressor and
> squirrel cage blower vented through a brick wall to the outside. The
> compressor pumps
> freon to a ceiling unit which contains blower and distributes the cooled
> air into
> ductwork.
>
> A/C system is not turning on..... I'm not getting 25 vac ac to the wall
> unit.
> Backtracking the wire...it seems that the low voltage is generated by a
> transformer
> and relay in the ceiling unit. Line Voltage is present on both units,
> but a
> measurement on what should be the low voltage circuit does not show any
> voltage.
--------------------------------------------------------------------------------------------------------
IF you have 120 on the input of the xformer and no 24 on the secondary, the
xformer is shot,
or maybe the secondary is fused?
__________________----------------------------------------------------------------------------------
>
>
> So, here's why help is so desperately needed. We called BGE Home two
> weeks ago,
> they scheduled a technician for last Monday afternoon. I lose 1/2 day
> from
> work....BGEHome technician walks in and says.... you need to remove the
> ceiling panel
> before I can work on the system. He writes a bill for $85.00 and leaves.
> Tuesday I
> arrange people to come in and remove the ceiling panel to the ceiling a/c.
> Not a
> difficult job. I place a service call...BGE home says....we'll have a
> technician out on
> Friday. Friday comes, I have the ceiling company standing by, ready
> to replace the
> a/c ceiling panel. BGE Home technician calls and leaves this message,
> "I won't be out
> there today. Bye"....
>
> So the ceiling people leave...2 people at 75.00 per hour for 4 hours
> waiting for the BGE
> Home people. Irate we call BGE... They promise PROMISE AND
> PROMISE....WE WILL
> have a technician out there on Saturday. Again...we wait. A technician
> walks in, says
> "Oh, I don't work on these...I'm only an instructor" and walks back out
> the door.
> Wait, we say...'who's going to fix this" and he says " Oh, I'll call
> the regular
> repair rep...he'll be out tonight. So I call BGE Home and speak to the
> "duty manager"
> who is your typical lousy customer service dead end guy.... the one who
> is supposed to
> get the irate calls and doesn't give a rat's ass about customer service.
> He promises to
> send a 'senior technician' out on Monday. Again someone has to be home
> from 12 to 4. I
> ask him if he see's ANYTHING wrong with the whole scenario. He says
> "Oh, I'm not a
> technician". This is BGE Home in Washington D.C. a somewhat major
> city.
>
> BGE Home has ONE telephone number for the entire operation.... so
> corporate mid-level
> management is well protected from their customer base.... sound familiar
> ???
>
> Any help is appreciated...... if you live in Washington, D.C. and have
> a good
> service company please let me know. Secondly, is there someplace online
> where
> I can get a good service manual for the unit...provided I have a unit
> number.... and
> Thirdly what's a good logistics source for Bryant air conditioners ???
>
> What signals should I be looking for in the low voltage circuit....there
> are 5 legs on
> the relay which is mounted onto a step down transformer.....probably 2
> line input, 2
> output and there is a 5th wire in the center of the relay.
>
> Thanking you in advance !!!
>
>
> Peter
>
> PS... To the doom sayers... it's okay... I had years of experience of
> troubleshooting
> computer and aviation electronics.... so I won't fry, I won't try to
> recharge the
> high pressure side of the compressor and I promise to put all the screws
> back in
> the ceiling panel when finished. Did I miss anything ??? I shouldn't
> have to be
> doing this myself.....
>
>
>
>
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