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Posted by Nate on November 20, 2006, 2:57 pm
RicodJour wrote:
> Nate wrote:
> > I recently purchased a 16KW aluminum generator from Ziller Electric. I
> > came home from work to meet the shipper and inspected the package...
> > cardboard, pallet, etc all looked fine. We carefully placed the pallet
> > in my garage and I returned to work. About a week later I decided to
> > do an inventory in order to make plans for installation. After lifting
> > the cardboard cover and inspecting the internals, I walk to the rear
> > and find that the rear panel is pushed in exactly where the flex
> > conduit is stored during shipment. Something obviously pushed on the
> > rear of the unit and dented the panel and two of the air louvers.
> >
> > I called Ziller twice and left voicemail both times. After not
> > receiving a return call, I called a third time and, upon speaking with
> > their manager, was immediately told that "I had signed for it". I
> > asked for a replacement or someone to come replace the panel and was
> > basically told to take it up with the shipper. I started to get upset
> > at this point and the manager actually started laughing at me on the
> > phone. Nice customer service.
> >
> > I honestly wouldn't expect anyone to completely unpack a 500 lb
> > generator while the shipper is sitting in the driveway but that's
> > Ziller's stance. I'm in the process of taking this up with both my
> > credit card company and Generac so we'll see what happens.
>
> You do realize that Usenet complaints such as yours often come across
> as whining, don't you? You didn't mention whether the damage was
> functional (didn't sound like it) or purely cosmetic. If it's purely
> cosmetic, and it's the rear panel, are you actually financially injured
> or are you upset that someone laughed at you?
>
> As far as the shipping, if you sign for something you are essentially
> saying that you've accepted it. It is not your responsibility to worry
> about the shipper's time schedule. Here's how it works: delivery,
> inspect package, open package, inspect contents, sign delivery receipt.
> If you feel that you unjustly delayed the driver, then throw the
> driver some beer money.
>
> If there is a delivery and I can't fully inspect it before signing, I
> write "Uninspected package, conditionally accepted, all rights
> reserved", and I don't sign on the line where they want you to sign as
> there's usually boilerplate acceptance terms there. I'll cross them
> out and hand the receipt back to the driver. Once you've crossed the
> thing out and signed it, it's not really his problem any more - it's
> the company's problem. he can't write up a anew receipt, so what's he
> going to do. Be polite at all times, it's unlikely that it's the
> driver's fault unless you saw them drop the package at your place. If
> he starts raising a bit of a ruckus about the non standard signature,
> throw him some beer money.
>
> And stop whining on Usenet. It's unseemly.
>
> R
Perhaps you should consider not being an arrogant ass on Usenet when
someone is trying to prevent an unfortunate incident from happening to
someone else. FYI, I've never seen a freight company hang around while
an entire shipment is unpacked, uncrated, and inspected.
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