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BEWARE ZILLER ELECTRIC!! Nate 11-20-2006
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Posted by Don on November 20, 2006, 3:04 pm



>I recently purchased a 16KW aluminum generator from Ziller Electric. I
> came home from work to meet the shipper and inspected the package...
> cardboard, pallet, etc all looked fine. We carefully placed the pallet
> in my garage and I returned to work. About a week later I decided to
> do an inventory in order to make plans for installation. After lifting
> the cardboard cover and inspecting the internals, I walk to the rear
> and find that the rear panel is pushed in exactly where the flex
> conduit is stored during shipment. Something obviously pushed on the
> rear of the unit and dented the panel and two of the air louvers.
>
> I called Ziller twice and left voicemail both times. After not
> receiving a return call, I called a third time and, upon speaking with
> their manager, was immediately told that "I had signed for it".


must have been damaged while in your custody because shipper has a signed
delivery receipt saying it was ok when left with you. maybe your insurance
will cover it happening on your property.


> I
> asked for a replacement or someone to come replace the panel and was
> basically told to take it up with the shipper. I started to get upset
> at this point and the manager actually started laughing at me on the
> phone. Nice customer service.
>
> I honestly wouldn't expect anyone to completely unpack a 500 lb
> generator while the shipper is sitting in the driveway but that's
> Ziller's stance. I'm in the process of taking this up with both my
> credit card company and Generac so we'll see what happens.
>



AppliancePartsPros.com, Inc.
Posted by Karl S on November 20, 2006, 3:20 pm


On 20 Nov 2006 11:24:40 -0800, Nate wrote:

> I recently purchased a 16KW aluminum generator from Ziller Electric. I
> came home from work to meet the shipper and inspected the package...
> cardboard, pallet, etc all looked fine. We carefully placed the pallet
> in my garage and I returned to work. About a week later I decided to
> do an inventory in order to make plans for installation. After lifting
> the cardboard cover and inspecting the internals, I walk to the rear
> and find that the rear panel is pushed in exactly where the flex
> conduit is stored during shipment. Something obviously pushed on the
> rear of the unit and dented the panel and two of the air louvers.
>
You inspect it when you receive it and find nothing wrong, sign for it,
ignore it for a week and then find something wrong. After all this time
has passed you call Ziller and want a replacement? I think you are asking
too much.

Posted by Malcolm Hoar on November 20, 2006, 3:39 pm


>On 20 Nov 2006 11:24:40 -0800, Nate wrote:
>
>> I recently purchased a 16KW aluminum generator from Ziller Electric. I
>> came home from work to meet the shipper and inspected the package...
>> cardboard, pallet, etc all looked fine. We carefully placed the pallet
>> in my garage and I returned to work. About a week later I decided to
>> do an inventory in order to make plans for installation. After lifting
>> the cardboard cover and inspecting the internals, I walk to the rear
>> and find that the rear panel is pushed in exactly where the flex
>> conduit is stored during shipment. Something obviously pushed on the
>> rear of the unit and dented the panel and two of the air louvers.
>>
>You inspect it when you receive it and find nothing wrong, sign for it,
>ignore it for a week and then find something wrong. After all this time
>has passed you call Ziller and want a replacement? I think you are asking
>too much.

Perhaps. The OP should check the actual policies with his
shipper and the carrier.

In many cases, the signature at delivery serves only as
confirmation that the package was delivered and appears
intact.

Many shippers specfically provide a grace period (often
two days) during which time you need to open the packaging,
inspect the contents and report any problems.

In my (limited) experience this is *very* common, even
normal. However, not many suppliers give a full week
for this task. As I recall, one generally has two days.

--
|~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~|
| Malcolm Hoar "The more I practice, the luckier I get". |
| malch@malch.com Gary Player. |
| http://www.malch.com/ Shpx gur PQN. |
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Posted by Nate on November 20, 2006, 3:49 pm



Malcolm Hoar wrote:
> >On 20 Nov 2006 11:24:40 -0800, Nate wrote:
> >
> >> I recently purchased a 16KW aluminum generator from Ziller Electric. I
> >> came home from work to meet the shipper and inspected the package...
> >> cardboard, pallet, etc all looked fine. We carefully placed the pallet
> >> in my garage and I returned to work. About a week later I decided to
> >> do an inventory in order to make plans for installation. After lifting
> >> the cardboard cover and inspecting the internals, I walk to the rear
> >> and find that the rear panel is pushed in exactly where the flex
> >> conduit is stored during shipment. Something obviously pushed on the
> >> rear of the unit and dented the panel and two of the air louvers.
> >>
> >You inspect it when you receive it and find nothing wrong, sign for it,
> >ignore it for a week and then find something wrong. After all this time
> >has passed you call Ziller and want a replacement? I think you are asking
> >too much.
>
> Perhaps. The OP should check the actual policies with his
> shipper and the carrier.
>
> In many cases, the signature at delivery serves only as
> confirmation that the package was delivered and appears
> intact.
>
> Many shippers specfically provide a grace period (often
> two days) during which time you need to open the packaging,
> inspect the contents and report any problems.
>
> In my (limited) experience this is *very* common, even
> normal. However, not many suppliers give a full week
> for this task. As I recall, one generally has two days.
>
> --
> |~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~|
> | Malcolm Hoar "The more I practice, the luckier I get". |
> | malch@malch.com Gary Player. |
> | http://www.malch.com/ Shpx gur PQN. |
> ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Appreciate the constructive input. I actually did a quick inspection
that night but didn't get around behind the generator. I also assumed
that anything strong enough to damage the generator would have damaged
the cardboard. I never took into consideration the cardboard could be
pushed, appear to be undamaged, but the soft aluminum housing would be
damaged. I definitely could have avoided this by completely unpacking
but I still would not expect to be treated the way I was by Ziller.


Posted by Edwin Pawlowski on November 20, 2006, 3:21 pm



> upon speaking with
> their manager, was immediately told that "I had signed for it". I
> asked for a replacement or someone to come replace the panel and was
> basically told to take it up with the shipper. I started to get upset
> at this point and the manager actually started laughing at me on the
> phone. Nice customer service.
>
> I honestly wouldn't expect anyone to completely unpack a 500 lb
> generator while the shipper is sitting in the driveway but that's
> Ziller's stance. I'm in the process of taking this up with both my
> credit card company and Generac so we'll see what happens.

Why are you not taking it up with the carrier? They are the ones
responsible and they have insurance to cover damaged goods. While the Ziller
guy may have been bad mannered, he is correct. It is your responsibility to
contact the carrier and make a claim. Some companies will go the extra mile
to help you, but they have no obligation to do so.

That said, you should have opened the crate the same or next day. Waiting a
week does make it more difficult to get you point across. How can you prove
it was not banged in your garage?



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