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Posted by Eeyore on November 20, 2006, 7:06 pm
Nate wrote:
> I recently purchased a 16KW aluminum generator from Ziller Electric. I
> came home from work to meet the shipper and inspected the package...
> cardboard, pallet, etc all looked fine. We carefully placed the pallet
> in my garage and I returned to work. About a week later I decided to
> do an inventory in order to make plans for installation. After lifting
> the cardboard cover and inspecting the internals, I walk to the rear
> and find that the rear panel is pushed in exactly where the flex
> conduit is stored during shipment. Something obviously pushed on the
> rear of the unit and dented the panel and two of the air louvers.
>
> I called Ziller twice and left voicemail both times. After not
> receiving a return call, I called a third time and, upon speaking with
> their manager, was immediately told that "I had signed for it". I
> asked for a replacement or someone to come replace the panel and was
> basically told to take it up with the shipper. I started to get upset
> at this point and the manager actually started laughing at me on the
> phone. Nice customer service.
>
> I honestly wouldn't expect anyone to completely unpack a 500 lb
> generator while the shipper is sitting in the driveway but that's
> Ziller's stance. I'm in the process of taking this up with both my
> credit card company and Generac so we'll see what happens.
THE GOLDEN RULE
If you haven't inspected a package write *uninspected* by your name when signing
for it.
Graham
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