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Posted by Oren on November 20, 2006, 7:38 pm
On Tue, 21 Nov 2006 00:06:13 +0000, Eeyore
>THE GOLDEN RULE
>
>If you haven't inspected a package write *uninspected* by your name when signing
>for it.
>
>Graham
Date it 2020 (on the signature), while you are at it. Mail your bills
in with a lacking signature and a wrong zip code for the addressee
Somebody will figure it out.
--
Oren
"Well, it doesn't happen all the time, but when it happens, it happens
constantly."
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Posted by Gym Bob on November 20, 2006, 7:45 pm
I was burned by SC Solar from South Carolina on a similiar issue. They
sold me insurance (phoney) on the product also and the shipping
carrier does not offer insurance as an option.
Then I was convinced to ship the damaged panel back for credit and the
owner then sold all his stock to another owner and won't talk about
it. Now I am out the cost of returning it and the cost of the panel,
not to mention the taxes coming into Canada. I have no proof of
returning it for the tax credit either.
Yup SC Solar ripped me off for a broken solar panel. For all I know it
was shipped that way.
Big lesson, open the packages, if necessary and mark it on the
paperwork, at the point of first touching it.
>I recently purchased a 16KW aluminum generator from Ziller Electric.
>I
> came home from work to meet the shipper and inspected the package...
> cardboard, pallet, etc all looked fine. We carefully placed the
> pallet
> in my garage and I returned to work. About a week later I decided
> to
> do an inventory in order to make plans for installation. After
> lifting
> the cardboard cover and inspecting the internals, I walk to the rear
> and find that the rear panel is pushed in exactly where the flex
> conduit is stored during shipment. Something obviously pushed on
> the
> rear of the unit and dented the panel and two of the air louvers.
>
> I called Ziller twice and left voicemail both times. After not
> receiving a return call, I called a third time and, upon speaking
> with
> their manager, was immediately told that "I had signed for it". I
> asked for a replacement or someone to come replace the panel and was
> basically told to take it up with the shipper. I started to get
> upset
> at this point and the manager actually started laughing at me on the
> phone. Nice customer service.
>
> I honestly wouldn't expect anyone to completely unpack a 500 lb
> generator while the shipper is sitting in the driveway but that's
> Ziller's stance. I'm in the process of taking this up with both my
> credit card company and Generac so we'll see what happens.
>
--
Posted via a free Usenet account from http://www.teranews.com
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Posted by Windsun on November 21, 2006, 12:21 pm
It was your responsibility to check for damage upon delivery. You apparently
did not do that.
-------------------------------------------------------------------------
>I recently purchased a 16KW aluminum generator from Ziller Electric. I
> came home from work to meet the shipper and inspected the package...
> cardboard, pallet, etc all looked fine. We carefully placed the pallet
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Posted by Kelly Myers on November 21, 2006, 2:35 pm
Hello All,
My name is Kelly Myers, and I am the person who spoke with "Nate" on the
telephone yesterday. We are a very customer friendly company, and most of
our sales are from word of mouth advertising.
Sometimes, damage occurs from freight, or damage can occur from sitting
in your yard. That is why I tried to explain to you on the phone (before
you hung up on me) that we would have to have an independant adjustor come
out and see if it was freight damage. If you still want me to arrange
that, I would be more then happy to, and please feel free to call.
Just like I explained to you on the phone, I would be more then happy to
do all of that, including filing a claim, except it might take a couple
weeks, and it didn't fit your immediate needs. On all of our BOL (bill of
ladings) we type out that you must inspect before delivery, and we also
attach GIANT green stickers stating to PLEASE inspect prior to signing.
Once you sign that bill, it is releasing the carrier of liability.
Since that happened, we need to file a concealed damage claim, where it
usually ends up splitting the cost between me (Ziller Electric) and the
carrier. If you would of listened to my explanation, you would of fully
understood that this would be covered fully, and the small dented piece of
metal would of been replaced if the independant freight inspector would of
found that the damage was caused prior to delivery to your house.
Some companies wash their hands of problems after their product leaves
the door, but we do 110% to keep our customers happy throughout the
ownership of their generators. I was sent a link to this page today from
a prior customer who couldn't believe what he was reading, because he had
a totally opposite experience.
So if you choose to have me take care of this generator, and want me to
start a claim (like I offered yesterday) please feel free to call me, and
I will take the steps to get the ball rolling.
Like I said above, we give 110% to keep our customers happy, but as a
customer, you have to work with us. The generator was in your possesion
for almost 3 weeks, and I hope you understand the need for an independant
freight inspector
Thank You,
Kelly Myers
ZillerElectric.com
1-888-2-ZILLER
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Posted by Stormin Mormon on November 21, 2006, 10:19 pm
I like your manners. Polite, even in the face of a vicious slam.
--
Christopher A. Young
You can't shout down a troll.
You have to starve them.
.
Hello All,
My name is Kelly Myers, and I am the person who spoke with "Nate" on
the
telephone yesterday. We are a very customer friendly company, and
most of
our sales are from word of mouth advertising.
Sometimes, damage occurs from freight, or damage can occur from
sitting
in your yard. That is why I tried to explain to you on the phone
(before
you hung up on me) that we would have to have an independant adjustor
come
out and see if it was freight damage. If you still want me to
arrange
that, I would be more then happy to, and please feel free to call.
Just like I explained to you on the phone, I would be more then
happy to
do all of that, including filing a claim, except it might take a
couple
weeks, and it didn't fit your immediate needs. On all of our BOL
(bill of
ladings) we type out that you must inspect before delivery, and we
also
attach GIANT green stickers stating to PLEASE inspect prior to
signing.
Once you sign that bill, it is releasing the carrier of liability.
Since that happened, we need to file a concealed damage claim, where
it
usually ends up splitting the cost between me (Ziller Electric) and
the
carrier. If you would of listened to my explanation, you would of
fully
understood that this would be covered fully, and the small dented
piece of
metal would of been replaced if the independant freight inspector
would of
found that the damage was caused prior to delivery to your house.
Some companies wash their hands of problems after their product
leaves
the door, but we do 110% to keep our customers happy throughout the
ownership of their generators. I was sent a link to this page today
from
a prior customer who couldn't believe what he was reading, because he
had
a totally opposite experience.
So if you choose to have me take care of this generator, and want me
to
start a claim (like I offered yesterday) please feel free to call me,
and
I will take the steps to get the ball rolling.
Like I said above, we give 110% to keep our customers happy, but
as a
customer, you have to work with us. The generator was in your
possesion
for almost 3 weeks, and I hope you understand the need for an
independant
freight inspector
Thank You,
Kelly Myers
ZillerElectric.com
1-888-2-ZILLER
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