Home Page link

BEWARE ZILLER ELECTRIC!!

Home| Search | About
Login Password
Register Now! Lost Password?

Home Repair - - If it ain't broken, don't fix it. Otherwise look here. 

Page 7 of 7       << first < 1 2 3 Bookmark this page:  YahooMyWeb Yahoo!  Google Google  Windows Live Favorites Windows Live  del.icio.us del.icio.us  digg digg  Add to Netscape Netscape
Subject Author Date
BEWARE ZILLER ELECTRIC!! Nate 11-20-2006
If you were  Registered and logged in, you could reply and use other advanced thread options
Posted by Edwin Pawlowski on November 21, 2006, 10:41 pm



> Hello All,
>
> My name is Kelly Myers, and I am the person who spoke with "Nate" on the
> telephone yesterday. We are a very customer friendly company, and most of
> our sales are from word of mouth advertising.

Always good to hear the other side of the story. Thanks for posting.



Special 468x60
Posted by RicodJour on November 21, 2006, 11:04 pm


Kelly Myers wrote:
> Hello All,
>
> My name is Kelly Myers, and I am the person who spoke with "Nate" on the
> telephone yesterday. We are a very customer friendly company, and most of
> our sales are from word of mouth advertising.
>
> Sometimes, damage occurs from freight, or damage can occur from sitting
> in your yard. That is why I tried to explain to you on the phone (before
> you hung up on me) that we would have to have an independant adjustor come
> out and see if it was freight damage. If you still want me to arrange
> that, I would be more then happy to, and please feel free to call.
>
> Just like I explained to you on the phone, I would be more then happy to
> do all of that, including filing a claim, except it might take a couple
> weeks, and it didn't fit your immediate needs. On all of our BOL (bill of
> ladings) we type out that you must inspect before delivery, and we also
> attach GIANT green stickers stating to PLEASE inspect prior to signing.
> Once you sign that bill, it is releasing the carrier of liability.

Kelly, I am very glad that you posted. Too often only one side is
presented in this sort of thing, and presented in a way that is
borderline libelous. Instead of lowering yourself and your company to
the OP's level you replied completely and politely. I don't know your
company, but I intend to visit your web site and see what you've got to
offer. Knowing there is an intelligent and understanding person on the
other end of the phone/web site is reassuring.

Take the rest of the day off, you've earned it. Print this out and
hand it to your boss. If he has any common sense whatsoever, he'll
agree with me.

R


Posted by Nate on November 22, 2006, 5:09 pm



Nate wrote:
> I recently purchased a 16KW aluminum generator from Ziller Electric. I
> came home from work to meet the shipper and inspected the package...
> cardboard, pallet, etc all looked fine. We carefully placed the pallet
> in my garage and I returned to work. About a week later I decided to
> do an inventory in order to make plans for installation. After lifting
> the cardboard cover and inspecting the internals, I walk to the rear
> and find that the rear panel is pushed in exactly where the flex
> conduit is stored during shipment. Something obviously pushed on the
> rear of the unit and dented the panel and two of the air louvers.
>
> I called Ziller twice and left voicemail both times. After not
> receiving a return call, I called a third time and, upon speaking with
> their manager, was immediately told that "I had signed for it". I
> asked for a replacement or someone to come replace the panel and was
> basically told to take it up with the shipper. I started to get upset
> at this point and the manager actually started laughing at me on the
> phone. Nice customer service.
>
> I honestly wouldn't expect anyone to completely unpack a 500 lb
> generator while the shipper is sitting in the driveway but that's
> Ziller's stance. I'm in the process of taking this up with both my
> credit card company and Generac so we'll see what happens.

I spoke with the owner of Ziller today... very, very nice guy and
completely different experience. He assured me that he would work with
the shipper and Generac to get this taken care of. He said they take
great pride in their customer service and reputation. He impressed me
so much that I wouldn't hesitate to purchase from them again.

As far as the signing issue, it's been covered in this thread already
but definitely know what you're signing for... just receiving,
receiving with no apparent damage, receiving with complete inspection,
etc.

For those of you who provided constructive feedback, thanks again.


Posted by RicodJour on November 22, 2006, 6:29 pm


>
>I spoke with the owner of Ziller today... very, very nice guy and
> completely different experience. He assured me that he would work with
> the shipper and Generac to get this taken care of. He said they take
> great pride in their customer service and reputation. He impressed me
> so much that I wouldn't hesitate to purchase from them again.
>
> As far as the signing issue, it's been covered in this thread already
> but definitely know what you're signing for... just receiving,
> receiving with no apparent damage, receiving with complete inspection,
> etc.
>
> For those of you who provided constructive feedback, thanks again.

Everybody in this thread provided constructive criticism. You may not
have liked how the constructive criticism was expressed, but it was
constructive nonetheless. The only criticism that wasn't constructive,
or warranted, was your own initial rant. You took something that was
personal, your experience, which was based on your inexperience, and
posted a rant on Usenet. That is not acceptable behavior, and that was
simply pointed out to you.

I'm glad that the situation is being resolved amicably.

R


Posted by Edwin Pawlowski on November 23, 2006, 12:35 am



> I spoke with the owner of Ziller today... very, very nice guy and
> completely different experience. He assured me that he would work with
> the shipper and Generac to get this taken care of. He said they take
> great pride in their customer service and reputation. He impressed me
> so much that I wouldn't hesitate to purchase from them again.

Glad it will be resolved.



Page 7 of 7       << first < 1 2 3
Similar ThreadsPosted
Beware Allstate April 16, 2008, 10:04 am
Windoor World !!BEWARE!! July 26, 2005, 6:38 pm
Consumer Construction, Inc. - BEWARE ! December 26, 2005, 5:03 pm
Beware of Consumer Construction, Inc. December 26, 2005, 5:08 pm
Beware The Closet Factory September 13, 2006, 7:07 pm
beware of cabinet company January 3, 2007, 4:32 pm
New Four Seasons Marketing Ploy (beware) February 21, 2006, 6:22 pm
Beware Expo Design Centers September 23, 2006, 6:49 pm
beware of a nightmare cabinet company January 3, 2007, 3:01 pm
American Leak Detection (BEWARE) May 27, 2008, 3:06 pm

Contact Us | Privacy Policy

XML SitemapXML Sitemap