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Craftsman Dumps Lifetime Warranty? Erik 10-29-2006
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Posted by Erik on October 29, 2006, 12:43 pm


There has just been a discussion of this over in
rec.crafts.metalworking. I could be wrong, but after a quick look
through the Sears website I found no mention of the Craftsman tool
lifetime warranty anywhere. They used to hype it quite a bit...

Guess I may to have to start buying tools again, haven't done that since
the 70's. I've just been returning the broken/worn ones over and over,
it was a good deal!

Kinda of sad in a way, for years now that was the last remaining reason
to go near their stores.

Erik

Posted by Sacramento Dave on October 29, 2006, 1:04 pm



> There has just been a discussion of this over in
> rec.crafts.metalworking. I could be wrong, but after a quick look
> through the Sears website I found no mention of the Craftsman tool
> lifetime warranty anywhere. They used to hype it quite a bit...
>
> Guess I may to have to start buying tools again, haven't done that since
> the 70's. I've just been returning the broken/worn ones over and over,
> it was a good deal!
>
> Kinda of sad in a way, for years now that was the last remaining reason
> to go near their stores.
>
> Erik

When you bought they had a lifetime warranty. I would question why they
would discontinue the lifetime warranty, there are other CO. offering it
also. But then again K-mart is at the helm now



Posted by Curtis Newton on October 29, 2006, 1:22 pm



>There has just been a discussion of this over in
>rec.crafts.metalworking. I could be wrong, but after a quick look
>through the Sears website I found no mention of the Craftsman tool
>lifetime warranty anywhere. They used to hype it quite a bit...
>
>Guess I may to have to start buying tools again, haven't done that since
>the 70's. I've just been returning the broken/worn ones over and over,
>it was a good deal!
>
>Kinda of sad in a way, for years now that was the last remaining reason
>to go near their stores.
>


Which supports the reason to not offer the lifetime warranty any more.
If you only go there to exchange your tools and don't purchase
anything else, where is the profit margin in that?

Posted by MCL on October 29, 2006, 1:45 pm


Don't know what website your looking at but just checked out a few tools on
the sears website & it clearly states "Unconditional Lifetime Warranty".
Don't panic all is well.



Posted by Sacramento Dave on October 29, 2006, 1:54 pm



> Don't know what website your looking at but just checked out a few tools
> on
> the sears website & it clearly states "Unconditional Lifetime Warranty".
> Don't panic all is well.
>

If you read the whole article you have to take them to K-Mart for the
exchange. The theory being the service is so bad you'll just say screw it.



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