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Posted by Puddin' Man on May 24, 2008, 11:12 pm
About 12 years ago I bought one of those "Best Buy" Craftsman garden
hoses. The hose material itsownself looks like it might outlive me,
but the threaded aluminum connector on the end is flimsy.
The unit hasn't been mis-used at all, but the connector is bent.
It leaks a fair amount. It has a "forever" warranty.
If I drained the damned thing, packed it up, and brought it to a
Sears store for replacement, what should I expect? Do they *really*
honor their warranties?
Thx,
P
" ... and the bees made honey in the lion's head."
- from "If I Had My Way", Blind Willie Johnson
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Posted by David Nebenzahl on May 25, 2008, 12:06 am
On 5/24/2008 8:12 PM Puddin' Man spake thus:
> About 12 years ago I bought one of those "Best Buy" Craftsman garden
> hoses. The hose material itsownself looks like it might outlive me,
> but the threaded aluminum connector on the end is flimsy.
>
> The unit hasn't been mis-used at all, but the connector is bent.
> It leaks a fair amount. It has a "forever" warranty.
>
> If I drained the damned thing, packed it up, and brought it to a
> Sears store for replacement, what should I expect? Do they *really*
> honor their warranties?
Pls. try this and report back here to us.
--
The best argument against democracy is a five-minute
conversation with the average voter.
- Attributed to Winston Churchill
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Posted by The Ranger on May 25, 2008, 10:57 am
message
> On 5/24/2008 8:12 PM Puddin' Man spake thus:
> About 12 years ago I bought one of those "Best Buy"
> Craftsman garden hoses. The hose material itsownself
> looks like it might outlive me, but the threaded aluminum
> connector on the end is flimsy.
> The unit hasn't been mis-used at all, but the connector
> is bent. It leaks a fair amount. It has a "forever" warranty.
>
> If I drained the damned thing, packed it up, and brought
> it to a Sears store for replacement, what should I
> expect? Do they *really* honor their warranties?
Yes, they still honor the Craftsman warranties on the tools.
You might not find that exact hose still stocked but they'll
provide a similar product. Have you attempted to "bend" the
end-fitting back into shape with pliers or other toothed tools?
If so, that might make returning it more difficult (they'll
still accept it but you'll have to stand there longer and
probably talk to a lead or dept. manager. BTW: If you change
out the end-fitting, though, it'll void the warranty when the
hose does finally deteriorate.
The Ranger
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Posted by Gordon Shumway on May 25, 2008, 11:20 am
On Sun, 25 May 2008 07:57:14 -0700, "The Ranger"
<snip>
>they'll provide a similar product.
Generally this means a cheaper, lower quality.
This is one of the main reasons I quit buying crapsman tools many
years ago. I used to buy their "Industrial" or "Professional" or
whatever the current flavor was and of course I paid a higher price.
However, a few years later when the tool failed and I went to replace
it they tried to give me the lowest priced "similar product." The
flavor of the day had changed and what I bought a few years ago was no
longer available. I had to plead my case to someone higher up the
food chain to get an equivalent or better replacement.
Now I buy quality tools. In the last 20 years since I quit buying
crapsman the only hand tool that failed was a Snap-On 1/4" wobble
extension when I tried to put 35 Ft\Lb of torque on it. It was
replaced with the same exact tool.
G.S.
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Posted by The Ranger on May 25, 2008, 11:42 am
> On Sun, 25 May 2008 07:57:14 -0700, "The Ranger"
> <snip>
>> they'll provide a similar product.
>>
> Generally this means a cheaper, lower quality.
>
> This is one of the main reasons I quit buying crapsman
> tools many years ago. [snip remain Caveat Emptor tale]
This is also why I no longer purchase Craftsman tools. I got
tired of having to "discuss that with the dept manager" on why
they were going to replace my failed tool with a similar or
higher (on two incidents over the same tool -- a garden hoe --
after he really pissed me off) quality. I've been using
Armstrong, Corona, Fiskar, and Snap-On tools since and have
absolutely no complaints or failed hand-tools.
The Ranger
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