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Craftsman Warranty Puddin' Man 05-24-2008
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Posted by Puddin' Man on May 25, 2008, 12:28 pm

>Puddin' Man wrote:
>...
>> Sears store for replacement, what should I expect? Do they *really*
>> honor their warranties?
>...
>
>I've never had any Craftsman "lifetime" warranty be refused altho I've
>never had a Sears-branded hose.

Pardon my nosiness, but how long since they last honored a "Craftsman"
warranty for you? A month? A year? Decade? Was it worth over $10?

>I'd check on whether the replacement offered were any better or not,
>though. If the hose itself is ok, new brass end fittings aren't
>expensive and might be better than new.

You mean the clamp-on stuff? This hose *looks* like it wasn't
really designed for such. Or at least that's my "take" on it.

Thx,
P

" ... and the bees made honey in the lion's head."
- from "If I Had My Way", Blind Willie Johnson

Posted by dpb on May 25, 2008, 3:49 pm
Puddin' Man wrote:
...
> Pardon my nosiness, but how long since they last honored a "Craftsman"
> warranty for you? A month? A year? Decade? Was it worth over $10?

I guess it's been two years now -- son tried electrician's pliers to cut
#10 fencing wire and took a chunk out of the cutter. Only difference I
can tell between old (>20 yr) and newer is in texture of handle
insulation...

> You mean the clamp-on stuff? This hose *looks* like it wasn't
> really designed for such. Or at least that's my "take" on it.
...

Well, I was really thinking of the metal crimp-on style. Don't know
what is special about a hose that it would have to be designed for any
generic repair coupling, however. I do have a sizable number of hoses
w/ the standard plastic repair couplings and they, while admittedly less
attractive looking, do the job and last quite some time for minimal cost.

--

Posted by DGDevin on May 25, 2008, 3:35 pm
Puddin' Man wrote:

> About 12 years ago I bought one of those "Best Buy" Craftsman garden
> hoses. The hose material itsownself looks like it might outlive me,
> but the threaded aluminum connector on the end is flimsy.
>
> The unit hasn't been mis-used at all, but the connector is bent.
> It leaks a fair amount. It has a "forever" warranty.

Considering the value of your time and the price of gas etc. it might make
more sense to pick up a new connector at your local hardware store for a few
dollars and install it in a couple of minutes. When I did that recently I
even found a connector that wasn't made in China, amazing.

Sears lost my business years ago due to their use of spam e-mail to promote
their home improvement business, the decline in the quality of their tools
over the years just makes my decision to shop elsewhere even better.



Posted by Boden on May 25, 2008, 8:27 pm
DGDevin wrote:
> Puddin' Man wrote:
>
>
>>About 12 years ago I bought one of those "Best Buy" Craftsman garden
>>hoses. The hose material itsownself looks like it might outlive me,
>>but the threaded aluminum connector on the end is flimsy.
>>
>>The unit hasn't been mis-used at all, but the connector is bent.
>>It leaks a fair amount. It has a "forever" warranty.
>
>
> Considering the value of your time and the price of gas etc. it might make
> more sense to pick up a new connector at your local hardware store for a few
> dollars and install it in a couple of minutes. When I did that recently I
> even found a connector that wasn't made in China, amazing.
>
> Sears lost my business years ago due to their use of spam e-mail to promote
> their home improvement business, the decline in the quality of their tools
> over the years just makes my decision to shop elsewhere even better.
>
>
Amen. I have many Craftsman tools that I bought in the 50s & 60s. They
were and still are superb. I view today's Craftsman tools as worse than
junk.

Boden

Posted by Oren on May 25, 2008, 7:28 pm
On Sat, 24 May 2008 22:12:19 -0500, Puddin' Man

>
>
>About 12 years ago I bought one of those "Best Buy" Craftsman garden
>hoses. The hose material itsownself looks like it might outlive me,
>but the threaded aluminum connector on the end is flimsy.
>
>The unit hasn't been mis-used at all, but the connector is bent.
>It leaks a fair amount. It has a "forever" warranty.
>
>If I drained the damned thing, packed it up, and brought it to a
>Sears store for replacement, what should I expect? Do they *really*
>honor their warranties?
>

To exchange a Craftsman hose under warranty; there NEEDS to be a clear
marking on the hose, indicating the Craftsman brand. . You can take it
back (at least my wife has). The hose she brought home for exchange is
about 13 years old; clearly marked as a Craftsman hose.

You make me want to try and exchange mine; now!

Page 3 of 5       < 1 2 3 > last >>
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