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Posted by Anthony Diodati on May 26, 2008, 5:59 pm
>
>> About 12 years ago I bought one of those "Best Buy" Craftsman garden
>> hoses. The hose material itsownself looks like it might outlive me,
>> but the threaded aluminum connector on the end is flimsy.
>>
>> The unit hasn't been mis-used at all, but the connector is bent.
>> It leaks a fair amount. It has a "forever" warranty.
>>
>> If I drained the damned thing, packed it up, and brought it to a
>> Sears store for replacement, what should I expect? Do they *really*
>> honor their warranties?
>>
>> Thx,
>> P
>>
>> " ... and the bees made honey in the lion's head."
>> - from "If I Had My Way", Blind Willie Johnson
>
> I've taken back a few hoses with no problems. However, none in the last
> couple of years. One had obviously been run over with the mower... they
> didn't seem to care. Your mileage may vary.
>
> Through the years I've exchanged literally thousands of pounds of
> broken/worn out commercially hard used Craftsman hand tools... most
> originally bought in the late 60's and early 70's. Rarely do I get any
> guff, and when I do, it's almost always from a new employee.
>
> That warranty is a good deal, take advantage of it! It's sure saved us a
> bundle!
I paid $10.00 extra for a "no questions asked,walk in replacement warranty"
on an 1/2" impact wrench. With in the year, it lost some of the guts it had
when new, and when I went to exchange it, got a hard time about "what was
wrong with it".
I told them I paid $10.00 for a "no questions asked" warranty, what's up
with the questions/hard time.
Then they tried to tell me they didn't make that impact any more, so they
couldn't replace it.
I think I finely had to talk to a store manager, and told them they needed
to give me something of equal value,(I had the warranty receipt) So they
finely did.
Funny, the same guy who was happy to sell me the warranty, was the same one
that gave me a hard time.
Now, hand tools OTOH, were never an issue, they took a quick look at them,
threw them in a bucket, and gave me a new one.
YMMV.
Tony
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