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Direct TV vs Dish Terry 05-02-2007
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Posted by Terry on May 2, 2007, 2:33 pm


My sister used Dish for quite a few years. Her equipment was looking
pretty ragged.

I talked her into switching to Direct TV so she could get 3 months
free movies and new equipment.

Well after a little over a year she is having trouble with one of her
tuner boxes. She says she has to reset the box to get it to work. It
will work for a while and then she has to reset the box again.

Direct TV wants 75$ to come out and check it. I asked for a
replacement box, but they say it is the cable and not the box and they
want to make the 75$ service call.

I am thinking that she should just go back to Dish and get a new 3
month free movies and a free installation.

Thoughts?

BTW She said that Dish never wanted to charge her a service call the
whole time she was with them.

Posted by Charlie Morgan on May 2, 2007, 2:40 pm


wrote:

>My sister used Dish for quite a few years. Her equipment was looking
>pretty ragged.
>
>I talked her into switching to Direct TV so she could get 3 months
>free movies and new equipment.
>
>Well after a little over a year she is having trouble with one of her
>tuner boxes. She says she has to reset the box to get it to work. It
>will work for a while and then she has to reset the box again.
>
>Direct TV wants 75$ to come out and check it. I asked for a
>replacement box, but they say it is the cable and not the box and they
>want to make the 75$ service call.
>
>I am thinking that she should just go back to Dish and get a new 3
>month free movies and a free installation.
>
>Thoughts?
>
>BTW She said that Dish never wanted to charge her a service call the
>whole time she was with them.

Go buy a cable and try it without installing it permanently. Just run
it in through a window. If that doesn't fix the problem, then you have
some ammunition. If it does fix it, you can first try just replacing
the ends of the original cable. (most likely point of failure) If that
doesn't do it, either install the test cable permanently, or pay them
to do it.

CWM

Posted by Joe on May 2, 2007, 2:58 pm



Terry wrote:

<snip>

> they say it is the cable and not the box and they
> want to make the 75$ service call.

If they say it is 'the cable' and assuming it is not their input
cable, then why not simply buzz down to Radio Shack or Circuit City
and get another cable to determine if that is the problem? It
shouldn't cost much and it might just work. Minor corrosion can make
high frequency stuff go funky. Happens more often in field prepared
cabling than factory built assemblies/
If the experiment fails, then switching companies seems logical. Good
luck.

Joe


Posted by Terry on May 2, 2007, 3:13 pm


wrote:

>My sister used Dish for quite a few years. Her equipment was looking
>pretty ragged.
>
>I talked her into switching to Direct TV so she could get 3 months
>free movies and new equipment.
>
>Well after a little over a year she is having trouble with one of her
>tuner boxes. She says she has to reset the box to get it to work. It
>will work for a while and then she has to reset the box again.
>
>Direct TV wants 75$ to come out and check it. I asked for a
>replacement box, but they say it is the cable and not the box and they
>want to make the 75$ service call.
>
>I am thinking that she should just go back to Dish and get a new 3
>month free movies and a free installation.
>
>Thoughts?
>
>BTW She said that Dish never wanted to charge her a service call the
>whole time she was with them.

The suggestions to temporary replace the cable might be an option. She
lives in another state, but I do visit often.

The thing that makes me suspect the tuner is because, one trip there,
I tried my nephew's tuner in his sister's room and it did not work.

But......I also tried the sister's tuner in his room and that didn't
work either.

My sister has 3 tuners. From what I understand the receiver on the
dish has ports for 2 tuners. This would mean that his box could be on
a separate tuner.

If he leaves the box off for a period of time the unit starts working
again. This makes me suspect the tuner the most.

Thanks

Posted by mm on May 2, 2007, 11:58 pm


wrote:

>wrote:
>
>>My sister used Dish for quite a few years. Her equipment was looking
>>pretty ragged.
>>
>>I talked her into switching to Direct TV so she could get 3 months
>>free movies and new equipment.
>>
>>Well after a little over a year she is having trouble with one of her
>>tuner boxes. She says she has to reset the box to get it to work. It
>>will work for a while and then she has to reset the box again.
>>
>>Direct TV wants 75$ to come out and check it. I asked for a
>>replacement box, but they say it is the cable and not the box and they
>>want to make the 75$ service call.
>>
>>I am thinking that she should just go back to Dish and get a new 3
>>month free movies and a free installation.
>>
>>Thoughts?
>>
>>BTW She said that Dish never wanted to charge her a service call the
>>whole time she was with them.
>
>The suggestions to temporary replace the cable might be an option. She
>lives in another state, but I do visit often.
>
>The thing that makes me suspect the tuner is because, one trip there,
>I tried my nephew's tuner in his sister's room and it did not work.
>
>But......I also tried the sister's tuner in his room and that didn't
>work either.
>
>My sister has 3 tuners. From what I understand the receiver on the
>dish has ports for 2 tuners. This would mean that his box could be on
>a separate tuner.
>
>If he leaves the box off for a period of time the unit starts working
>again. This makes me suspect the tuner the most.
>
>Thanks

I haven't read the whole thread, but if she has two tuners, can't she
interchange them and see if the problem follows the tuner? That would
usually mean it's a tuner problem. If the problem stays where it is,
that means it's something else, like the cable.

Easier yet, to check the cables, interchange them at the receiver, and
see if the problem follows the port or the cable/tuner.

Both tests may have to be done. The second first might be more
important but the second is easier.

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