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Dupont flooring 30 year warranty that is really only good for 6 months

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Dupont flooring 30 year warranty that is really only good for 6 months Art 03-19-2007
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Posted by Art on March 20, 2007, 2:03 pm


> On Mon, 19 Mar 2007 18:32:32 GMT, "Art"
>
>>You've got to read this. Dupont is selling laminate flooring exclusively
>>thru Home Depot. It comes with a 30 year WEAR warranty but if there is a
>>manufacturing defect and that isn't discovered and reported within 6
>>months
>>of purchase you get zilch.
>
> Your sentence is ambiguous. For what do you get zilch? The defect or
> its wearing out?
>
>>http://www.flooring.dupont.com/en/war.shtml
>>
>>They must pay their lawyers extra to dream up this.
>
> It says: *Manufacturing: In addition to the our Original Limited 30
> year residential warranty, We warrants our product against
> manufacturing defects that exist in its product prior to purchase by
> the consumer. Any manufacturing defect must be reported prior to the
> product installation or, under any circumstance, no later than six (6)
> months after the date of purchase in order to be covered under this
> warranty. We will replace any such defective material at no additional
> cost to the customer. Any damage that might occur during shipment is
> the responsibility of the shipping company.
>
> Note the second and third word. "In addition". So the 30 year
> warranty is unaffected by this paragraph.
>
> So, there is no problem, right?
>>
>

You've got to be kidding. I've heard plenty of laminate manufacturing
defect problems that show up years after installation. Glue between layers
failing, crumbing particle board, etc. In that case you get zilch unless it
shows up during the first 6 months of ownership. I've read many, many
laminate warranties. I have never run into anything like this. So if the
factory tries a new cheaper process they only have to make sure it holds up
6 months under this warranty.



Posted by mm on March 20, 2007, 3:41 pm


On Tue, 20 Mar 2007 18:03:26 GMT, "Art"

>> On Mon, 19 Mar 2007 18:32:32 GMT, "Art"
>>
>>>You've got to read this. Dupont is selling laminate flooring exclusively
>>>thru Home Depot. It comes with a 30 year WEAR warranty but if there is a
>>>manufacturing defect and that isn't discovered and reported within 6
>>>months
>>>of purchase you get zilch.
>>
>> Your sentence is ambiguous. For what do you get zilch? The defect or
>> its wearing out?
>>
>>>http://www.flooring.dupont.com/en/war.shtml
>>>
>>>They must pay their lawyers extra to dream up this.
>>
>> It says: *Manufacturing: In addition to the our Original Limited 30
>> year residential warranty, We warrants our product against
>> manufacturing defects that exist in its product prior to purchase by
>> the consumer. Any manufacturing defect must be reported prior to the
>> product installation or, under any circumstance, no later than six (6)
>> months after the date of purchase in order to be covered under this
>> warranty. We will replace any such defective material at no additional
>> cost to the customer. Any damage that might occur during shipment is
>> the responsibility of the shipping company.
>>
>> Note the second and third word. "In addition". So the 30 year
>> warranty is unaffected by this paragraph.
>>
>> So, there is no problem, right?
>>>
>>
>
>You've got to be kidding. I've heard plenty of laminate manufacturing
>defect problems that show up years after installation.

That was not my point. You ridiculed the WEAR warranty. You put wear
in all caps. Then you brought up the defects warranty that is only
for 6 months as if that weakened the wear warranty. Your sentence was
at best ambiguous. The defect warranty is "in addition" to the wear,
or the WEAR warranty.

If you don't like the defects warrranty, complain about that without
making it seem there is something wrong with the wear warranty.

You may have made a good point on the defects warranty, but you ruined
your point by tying it to the wear warranty, which IS 30 years.

Here we can often post back and forth, but in many cases , you only
get one chance to make your point.


>Glue between layers
>failing, crumbing particle board, etc. In that case you get zilch unless it
>shows up during the first 6 months of ownership. I've read many, many
>laminate warranties. I have never run into anything like this. So if the
>factory tries a new cheaper process they only have to make sure it holds up
>6 months under this warranty.
>


Posted by Art on March 20, 2007, 8:48 pm


Everyone else got the point but you.



> On Tue, 20 Mar 2007 18:03:26 GMT, "Art"
>
>>> On Mon, 19 Mar 2007 18:32:32 GMT, "Art"
>>>
>>>>You've got to read this. Dupont is selling laminate flooring
>>>>exclusively
>>>>thru Home Depot. It comes with a 30 year WEAR warranty but if there is
>>>>a
>>>>manufacturing defect and that isn't discovered and reported within 6
>>>>months
>>>>of purchase you get zilch.
>>>
>>> Your sentence is ambiguous. For what do you get zilch? The defect or
>>> its wearing out?
>>>
>>>>http://www.flooring.dupont.com/en/war.shtml
>>>>
>>>>They must pay their lawyers extra to dream up this.
>>>
>>> It says: *Manufacturing: In addition to the our Original Limited 30
>>> year residential warranty, We warrants our product against
>>> manufacturing defects that exist in its product prior to purchase by
>>> the consumer. Any manufacturing defect must be reported prior to the
>>> product installation or, under any circumstance, no later than six (6)
>>> months after the date of purchase in order to be covered under this
>>> warranty. We will replace any such defective material at no additional
>>> cost to the customer. Any damage that might occur during shipment is
>>> the responsibility of the shipping company.
>>>
>>> Note the second and third word. "In addition". So the 30 year
>>> warranty is unaffected by this paragraph.
>>>
>>> So, there is no problem, right?
>>>>
>>>
>>
>>You've got to be kidding. I've heard plenty of laminate manufacturing
>>defect problems that show up years after installation.
>
> That was not my point. You ridiculed the WEAR warranty. You put wear
> in all caps. Then you brought up the defects warranty that is only
> for 6 months as if that weakened the wear warranty. Your sentence was
> at best ambiguous. The defect warranty is "in addition" to the wear,
> or the WEAR warranty.
>
> If you don't like the defects warrranty, complain about that without
> making it seem there is something wrong with the wear warranty.
>
> You may have made a good point on the defects warranty, but you ruined
> your point by tying it to the wear warranty, which IS 30 years.
>
> Here we can often post back and forth, but in many cases , you only
> get one chance to make your point.
>
>
>>Glue between layers
>>failing, crumbing particle board, etc. In that case you get zilch unless
>>it
>>shows up during the first 6 months of ownership. I've read many, many
>>laminate warranties. I have never run into anything like this. So if the
>>factory tries a new cheaper process they only have to make sure it holds
>>up
>>6 months under this warranty.
>>
>



Posted by on March 20, 2007, 9:11 pm




>
>You've got to be kidding. I've heard plenty of laminate manufacturing
>defect problems that show up years after installation. Glue between layers
>failing, crumbing particle board, etc. In that case you get zilch unless it
>shows up during the first 6 months of ownership. I've read many, many
>laminate warranties. I have never run into anything like this. So if the
>factory tries a new cheaper process they only have to make sure it holds up
>6 months under this warranty.
>
You need to re-read the fine print. There are two warranties. One
that covers defective material that will not be covered after 6 months
if you decide to install it anyway, and one that lasts for 30 years if
no defects have been detected by Dupont in the first 6 months.

Posted by Art on March 21, 2007, 1:23 pm


By my reading, if there is a hidden defect that takes longer than 6 months
to show up you are screwed. Not all defects are visible out of the box. A
new glue used in manufacturing could take years to fail. If it is deemed a
manufacturing defect you have no warranty for that type of defect beyond 6
months making the 30 year wear warranty useless.



>
>
>>
>>You've got to be kidding. I've heard plenty of laminate manufacturing
>>defect problems that show up years after installation. Glue between
>>layers
>>failing, crumbing particle board, etc. In that case you get zilch unless
>>it
>>shows up during the first 6 months of ownership. I've read many, many
>>laminate warranties. I have never run into anything like this. So if the
>>factory tries a new cheaper process they only have to make sure it holds
>>up
>>6 months under this warranty.
>>
> You need to re-read the fine print. There are two warranties. One
> that covers defective material that will not be covered after 6 months
> if you decide to install it anyway, and one that lasts for 30 years if
> no defects have been detected by Dupont in the first 6 months.



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