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Posted by ransley on December 1, 2008, 10:13 am
show/hide quoted text
> ransley wrote:
> ...
> > ... I would think if PC fixed it and you
> > just buy it it will have some sort of warranty.
> That's the key...one has to be sure it's actually OEM-factory
> reconditioned or at least OEM-sanctioned distributor.
> As noted upthread, it's become so difficult to tell who the actual
> vendor on Amazon is any more one has to be particularly careful. :(
> I, consequently, have changed from first to "last resort" for Amazon.com
> --
I buy local, I like to compare in person and have that 30 day no
question, walk in return policy, since most everything is chinas crap
quality control. I often have need to exchange or return a junk I
bought. I wonder what broke on the PC compressor, and was the
defective part fixed with the same cheap chinese part. Things are not
like they used to be. Now if there is an issue with the compressor is
there a PC shop nearby, do they offer and honor any warranty?
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Posted by dpb on December 1, 2008, 10:47 am
ransley wrote:
...
show/hide quoted text
> ... I wonder what broke on the PC compressor, and was the
> defective part fixed with the same cheap chinese part. Things are not
> like they used to be. Now if there is an issue with the compressor is
> there a PC shop nearby, do they offer and honor any warranty?
There may have been nothing really wrong with it -- a lot of
reconditioned tools are the old or obsolete models, some are stock from
failed distributorships, etc., there are the returns from the "buy, do
the weekend project, return didn't satisfy/work" crowd and then there
are the actual defective or early-death returns. It's not necessarily
possible to know which any given unit is other than sometimes one can
figure out the discontinued.
As for the repair/refurbishment, it certainly will have the same pieces
parts as the original unless there has been a general engineering change
for the model. You'd certainly not expect a warranty repair on your
Toyota to have a Honda part, would you? For manufacturers, "parts is
parts" -- whoever/wherever the suppliers are, they're interchangeable
and vendors may and often do change while the specifications are the
constant. What the quality level is is dependent mostly on the target
price range of the end product.
The location of local service is dependent wholly on where one is and
size of town/city and doesn't really make any difference other than the
point raised previously -- if they're OEM-sponsored remanufactured, they
generally have the same warranty/service conditions as the originals--if
not, they'll say. It's the non-OEM-sponsored liquidation outlets that
are questionable as to whether there will be any support/warranty that
I'd caution against.
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Posted by Ed Pawlowski on December 1, 2008, 9:59 pm
show/hide quoted text
> ransley wrote:
> ...
>> ... I wonder what broke on the PC compressor, and was the
>> defective part fixed with the same cheap chinese part. Things are not
>> like they used to be. Now if there is an issue with the compressor is
>> there a PC shop nearby, do they offer and honor any warranty?
> There may have been nothing really wrong with it -- a lot of reconditioned
> tools are the old or obsolete models, some are stock from failed
> distributorships, etc., there are the returns from the "buy, do the
> weekend project, return didn't satisfy/work" crowd and then there are the
> actual defective or early-death returns. It's not necessarily possible to
> know which any given unit is other than sometimes one can figure out the
> discontinued.
Or it is brand new from the factory, never been opened. To keep the regular
full price distributors happy, some tool and appliance makers sell brand new
items marked "reconditioned" at a discount and sometimes a little shorter
warranty. Just take a look around at the stock of "reconditioned" tools in
some outlet stores, times the number of outlet stores in the US. Do you
think they really get that many units sent back?
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Posted by zxcvbob on December 2, 2008, 12:39 am
Ed Pawlowski wrote:
show/hide quoted text
>> ransley wrote:
>> ...
>>> ... I wonder what broke on the PC compressor, and was the
>>> defective part fixed with the same cheap chinese part. Things are not
>>> like they used to be. Now if there is an issue with the compressor is
>>> there a PC shop nearby, do they offer and honor any warranty?
>> There may have been nothing really wrong with it -- a lot of reconditioned
>> tools are the old or obsolete models, some are stock from failed
>> distributorships, etc., there are the returns from the "buy, do the
>> weekend project, return didn't satisfy/work" crowd and then there are the
>> actual defective or early-death returns. It's not necessarily possible to
>> know which any given unit is other than sometimes one can figure out the
>> discontinued.
>
> Or it is brand new from the factory, never been opened. To keep the regular
> full price distributors happy, some tool and appliance makers sell brand new
> items marked "reconditioned" at a discount and sometimes a little shorter
> warranty. Just take a look around at the stock of "reconditioned" tools in
> some outlet stores, times the number of outlet stores in the US. Do you
> think they really get that many units sent back?
>
>
I called PC today. The refurbished compressors have a 1-year warranty
(same duration as the new ones) but a little more restrictive. I think
she said they "repair" the refurbished ones, and "repair or replace" the
new ones.
I just ordered the new one; the price has gone up a little on the
refurbished compressors since this morning, and the new one was only
$139, including a 25' hose and some fittings, with free shipping.
(Without the hose and tire chuck and stuff, the same thing would have
been $163.) The only down-side is that gift wrapping was not available
on the combo package and it was on the refurb unit. But I might can get
my brother to intercept the package and stick a bow on it. ;-)
If the price dips to $95 or less again on the refurbs, I may order one
for myself, even though I have a big compressor already.
Bob
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Posted by dpb on December 2, 2008, 10:15 am
Ed Pawlowski wrote:
show/hide quoted text
>> ransley wrote:
>> ...
>>> ... I wonder what broke on the PC compressor, and was the
>>> defective part fixed with the same cheap chinese part. Things are not
>>> like they used to be. Now if there is an issue with the compressor is
>>> there a PC shop nearby, do they offer and honor any warranty?
>> There may have been nothing really wrong with it -- a lot of reconditioned
>> tools are the old or obsolete models, some are stock from failed
>> distributorships, etc., there are the returns from the "buy, do the
>> weekend project, return didn't satisfy/work" crowd and then there are the
>> actual defective or early-death returns. It's not necessarily possible to
>> know which any given unit is other than sometimes one can figure out the
>> discontinued.
>
> Or it is brand new from the factory, never been opened. To keep the regular
> full price distributors happy, some tool and appliance makers sell brand new
> items marked "reconditioned" at a discount and sometimes a little shorter
> warranty. Just take a look around at the stock of "reconditioned" tools in
> some outlet stores, times the number of outlet stores in the US. Do you
> think they really get that many units sent back?
I have no way to compute how many get into the chain via what route. I
think as noted before that a great many get there via liquidation
route--I suppose that could include something such as you suggest. As I
noted before, it's impossible to determine other than occasionally old
models are identifiable that way. I do know a couple of refurb'ed
nailers (Bostitch) had cosmetic scratches that the new paint didn't take
out but had all new bumper kits, handle cushions, etc. They had clearly
been returned/refurb'ed.
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> ...
> > ... I would think if PC fixed it and you
> > just buy it it will have some sort of warranty.
> That's the key...one has to be sure it's actually OEM-factory
> reconditioned or at least OEM-sanctioned distributor.
> As noted upthread, it's become so difficult to tell who the actual
> vendor on Amazon is any more one has to be particularly careful. :(
> I, consequently, have changed from first to "last resort" for Amazon.com
> --