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Posted by on August 30, 2007, 2:37 pm
On Aug 30, 12:35 pm, tommytr...@gmail.com wrote:
> On Aug 20, 2:07 pm, big...@backpacker.com wrote:
>
>
>
> > Remove lockset, remove hinge pins and doors. Bring to dealer get new
> > doors and replace. No biggie.
>
> > On Aug 20, 2:58 pm, tommytr...@gmail.com wrote:
>
> > > Ok, after reading about all the goodness of fiberglass doors and how
> > > they do not dent or warp, I bought a set of double doors. During our
> > > first winter, one of the doors warped - the top edge bends inwards
> > > leaving a gap for the cold wind to blow in.
>
> > > I want people to know that you will NOT get any support from a local
> > > company called Classic Openings. The old man was convinced there was
> > > something else wrong and was not helpful AT ALL. So I contacted Therma-
> > > Tru directly. They sent a professional to check the door and
> > > determined that it was indeed a defective door. 8 months later,
> > > Thermo-Tru sends a replacement door -- to Classic Openings. These
>
> sure if:
>
> 1) you had a truck
> 2) you some replacement door to cover the opening or some coverage
> 3) you can take the glass off and put on the new door without damage
>
> The whole point is product support. I paid for the original doors,
> paid for original delivery, why do I have to go through all this?
>
> especially when I was mislead --- FIBERGLASS DOORS CAN WARP AND BOW.
>
>
>
> > > people calls me up, tell me to take off my old door and go into the
> > > store to swap out with the new one. They actually suggested I put up a
> > > plastic cover. The original doors that I bought were delivered,
> > > however for this replacement I need to do all the work.
>
> > > Basically just want to let folks know:
>
> > > 1) fiberglass doors can warp
> > > 2) therma-tru was somewhat supportive
> > > 3) Classic Openings in Irving, TX has NO concept of customer
> > > support. You are on your own.- Hide quoted text -
>
> > - Show quoted text -- Hide quoted text -
>
> - Show quoted text -- Hide quoted text -
>
> - Show quoted text -
The whole point is NOT how am I going to resolve this issue.
It is to let people know fiberglass doors can warp despite all you
read and hear from the salesman about how these doors are flawless. I
can't speak of other manufacturers, but I know Therma-Tru figerglass
doors can warp/bow. Also want to let folks know about the lack of
support from Classic Openings, IF they are in this local area and are
thinking of doing business with this company.
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