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Posted by on June 9, 2006, 8:09 pm
Wells wrote:
> Free Tech Support from Most Computer Manufacturers
> is Dismal, Consumer Reports Survey Finds
>
> Only 55 percent of consumers who contacted free manufacturer's tech
> support had their problem solved, according to the latest Computer Tech
> Support Survey from the Consumer Reports National Research Center.
> Along with the tech support survey results and Ratings, the June issue
> of Consumer Reports also includes the latest Ratings of desktop and
> laptop computers, and a step-by-step guide to easy PC fixes.
>
> To read the full text, please go to:
> http://www.contactomagazine.com/computersupport0506.htm
Mfg's do that to throw busines to the local computer outlet and the
local techs.
Computer techs don't repair. what they do is use mfg's diagnostic
software to determine
what part or section is causing the problem and then they replace that
section. The catch is you have to be licensed by the mfg in order to
get the diagnostic software.
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