|
Posted by John Ross on August 16, 2006, 7:47 am
dpb wrote:
> John Ross wrote:
> > dpb wrote:
> > > John Ross wrote:
> > > > Has anyone seen GAF's "mission brown blend" color for their Timberline
> > > > 30 comp shingles?
> > >
> > > Well, as posed, the answer to that question obviously has to be
> > > "yes"...including, apparently, you...
> > >
> > > > My general understanding is that "mission brown" is a dark brown and
> > > > that, well, brown is brown! ...
>
> > Well, I knew it was a risk that instead of simply answering the
> > question, I would get this kind of response. Actually, it's a real odd
> > situation and I was hoping not to get into the whole thing--just if
> > someone has seen this in person.
> ...
>
> <snip explanation ...>
>
> Well, one can't expect a response to a situation not given...
>
> Whether there has been a change or a product snafu is a different
> question than what was posed and with the above background I probably
> would have responded differently--with what was posted, the question
> sounded exactly like one of the many that show up that boil down to
> "wasn't what I wanted, but was what I asked for".
>
> All I can suggest in the situation is to see if you can get a confirmed
> referral to the original house that you can document and then see if
> you could possibly get a GAF rep to compare this one to the other and
> get some recompense.
>
> Where did the full-size shingle sample come from? If there were a
> mismatch or labeling problem and it came from the same distributor as
> the roof, it wouldn't be surprising to match. Perhaps you can find
> some other distrubtors relatively nearby if you're in a major metro
> area or even contact GAF.
>
> Hope you can find a resolution, but suspect it won't be easy to get GAF
> to admit there's a problem unless you did have a set of full-sized
> samples in hand to demonstrate what you/your friend thought were
> getting (and even then, I suspect it wouldn't be easy but you might get
> some compensation). Without some sort of hard evidence I don't think a
> small claims or other action would have much chance of succeeding if a
> GAF area rep doesn't want to "make it right".
>
> Oh, one last question/thought--does the sample at the GAF site now look
> different than it did when you looked previously on the same monitor w/
> the same browser? It certainly is very subtle brown on mine at
> present. While it isn't going to be something GAF would stand behind,
> it would likely tell you there had been a change if the image on the
> web site appears different. How long a time span between the looking
> and the installation?
>
> Who have you contacted so far?
I was so disgusted with the contractor who did the roof that I had
another one come out for an informal inspection just to make sure it
was installed correctly (ironically, the color thing is the ONE thing I
can't fault him for). Anyway, this contracor that agreed to do the
"inspection" was really a nice guy and I asked him if he was familiar
with the mission brown color. He said he doesn't like GAF, so he
doesn't use it. But said he would stop at his supplier and pick up a
sample to bring over to compare. So he was the one the brought the
sample. BTW, this was not an actual shingle, it was one of those big
boards with tiny samples on the top and then about a 12" shingle below
of one of the colors--which was the mission brown. So I don't know if
it came from the same supply place as the original contractor. However,
it did look like the roof.
One interesting thing is the ridge shingles were from another company
that match to different brands colors. And, they only list GAF as the
match for mission brown (i.e. no one else has the color mission brown
so it must be made exclusively to match GAF). I just noticed looking at
the house that those do have a bit of brown in them.
Another interesting thing is if you look at roofer websites (I can post
some URL's), most of the ones I looked at had it looking brown. But,
there were a few that were more like what was put up. In fact, in some
ways its not the color that is so objectionable, but the fact that
there is an enormous contrast in the dark and light tiles--almost black
gray and they really light gray, so the monitor kinda has a hard time
showing that from a distance (but not the brown looking ones).
At this point, I really would like to just know if they changed it
recently or if there is something wrong with the coloring. The problem
is the elderly friend, is not the type who will make waves and the
stress would not be good for them. So there is no really possibility of
suits or battles here. I would like to call GAF and just ask if they
changed it, but not sure how defensive they will get. Of course, if
this was my house, I would definitely pursue it since I actually was
given a real house to look at.
--
John Ross
| 
Yahoo! 
Google 
Windows Live 
del.icio.us 
digg 
Netscape 
XML Sitemap