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Posted by dmkAlex on July 19, 2008, 11:00 pm
My 5 year old ggenie garage door opener started misbehaving in the
past month or so.
It will open by itself. Once it's open, I can't close it with the
remote, or the wall button.
I have removed the batteries in the remote controls in my cars and
outside. I have even disconnected the wall control. But as long as the
power if plugged in, it will open by itself.
It doesn't happen immediately. If I leave it plugged in, with a few
hours it will open.
Any suggestion other than replacing the main unit?
Thanks.
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Posted by Kevin Ricks on July 20, 2008, 12:58 am
dmkAlex wrote:
> My 5 year old ggenie garage door opener started misbehaving in the
> past month or so.
> It will open by itself. Once it's open, I can't close it with the
> remote, or the wall button.
> I have removed the batteries in the remote controls in my cars and
> outside. I have even disconnected the wall control. But as long as the
> power if plugged in, it will open by itself.
>
> It doesn't happen immediately. If I leave it plugged in, with a few
> hours it will open.
>
> Any suggestion other than replacing the main unit?
>
> Thanks.
Go through the troubleshooting section in the user manual. If you don't
have manual then download from the Genie web site. Then call Genie Co
technical support and explain. They will ask you to go though
troubleshooting procedures.... Then you can say I already did that.
I had a similar problem. My door would open with button or remote then
not close. Genie sent me a main circuit board for free after I went
through all the troubleshooting stuff.
If you can't get a warranty fix then I would get a new opener.
Kevin
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Posted by ransley on July 20, 2008, 1:04 am
> My 5 year old ggenie garage door opener started misbehaving in the
> past month or so.
> It will open by itself. Once it's open, I can't close it with the
> remote, or the wall button.
> I have removed the batteries in the remote controls in my cars and
> outside. I have even disconnected the wall control. But as long as the
> power if plugged in, it will open by itself.
>
> It doesn't happen immediately. If I leave it plugged in, with a few
> hours it will open.
>
> Any suggestion other than replacing the main unit?
>
> Thanks.
The tension or set point could be set to high, back it off on the main
ceiling unit, mine was set that way. Remotes also stick to an on
position.
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Posted by J.H. Holliday on July 20, 2008, 4:01 pm
> My 5 year old ggenie garage door opener started misbehaving in the
> past month or so.
> It will open by itself. Once it's open, I can't close it with the
> remote, or the wall button.
> I have removed the batteries in the remote controls in my cars and
> outside. I have even disconnected the wall control. But as long as the
> power if plugged in, it will open by itself.
>
> It doesn't happen immediately. If I leave it plugged in, with a few
> hours it will open.
>
> Any suggestion other than replacing the main unit?
>
> Thanks.
Exorcist...
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Posted by Smarty on July 20, 2008, 9:33 pm
>> My 5 year old genie garage door opener started misbehaving in the
>> past month or so.
>> It will open by itself. Once it's open, I can't close it with the
>> remote, or the wall button.
>> I have removed the batteries in the remote controls in my cars and
>> outside. I have even disconnected the wall control. But as long as the
>> power if plugged in, it will open by itself.
>>
>> It doesn't happen immediately. If I leave it plugged in, with a few
>> hours it will open.
>>
>> Any suggestion other than replacing the main unit?
>>
>> Thanks.
>
> Exorcist...
>
Suggest you unplug the Genie and remove (temporarily) the wires which are
presently connecting the Genie unit to the wall button. Then plug the Genie
back in and see if it it operates all by itself with no wires connected. You
may have a short in your button wiring, a defective button, or poorly
connected wires at the Genie, and all 3 of these possibilities will be
eliminated by disconnecting the wires.
If the door still operates randomly with the button wiring disconnected,
then the unit itself needs service, most likely a defective logic board, and
should be serviced by a qualified Genie technician. If the problem
disappears, trace the wiring to the button to see where the fault lies. You
may have a staple which is occasionally shorting the wires, a bad
connection, a broken button, etc.
Smarty
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