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Help Bemis provides no support for their toilet seats boycottbemis 10-24-2006
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Posted by on October 24, 2006, 6:37 pm


The hinge cap on our Bemis toilet seat has broken off.

I contacted Bemis customer support hoping that they would either send
me or sell me a replacement part.

Bemis's response was that I should trying taking the seat back to the
store since they don't provide spare parts. Clearly, no store is going
to take back an out-of-warranty, used toilet seat.

I could not believe that they are basically saying that there is no
way to fix or replace this 5-cent broken part.

Based on my past experience, this a very common part to break and it
is hard to believe that Bemis can't or won't provide a replacement
part.

Bemis basically seems to be saying that if you are out of your 1 year
warranty, then if anything breaks, your only option is to throw out
the seat and by another one.

THIS IS ONE OF THE LAMEST RESPONSES I HAVE EVER RECEIVED TO CUSTOMER
SERVICE REQUESTS.

Other companies like Kohler have sent me substantial replacement parts
for free with no questions asked -- even when the damage was my fault
and when I have been more than willing to pay.



Posted by Toller on October 24, 2006, 6:44 pm



> The hinge cap on our Bemis toilet seat has broken off.
>
> I contacted Bemis customer support hoping that they would either send
> me or sell me a replacement part.
>
> Bemis's response was that I should trying taking the seat back to the
> store since they don't provide spare parts. Clearly, no store is going
> to take back an out-of-warranty, used toilet seat.
>
> I could not believe that they are basically saying that there is no
> way to fix or replace this 5-cent broken part.
>
> Based on my past experience, this a very common part to break and it
> is hard to believe that Bemis can't or won't provide a replacement
> part.
>
> Bemis basically seems to be saying that if you are out of your 1 year
> warranty, then if anything breaks, your only option is to throw out
> the seat and by another one.
>
> THIS IS ONE OF THE LAMEST RESPONSES I HAVE EVER RECEIVED TO CUSTOMER
> SERVICE REQUESTS.
>
> Other companies like Kohler have sent me substantial replacement parts
> for free with no questions asked -- even when the damage was my fault
> and when I have been more than willing to pay.
>
Toilet seats are consumables; they just wear out and you replace them.
Bemis presumably doesn't have a high enough profit margin to send out
replacement parts.

I have also found Kohler to be very accomodating. They must be able to
afford it.



Posted by on October 24, 2006, 6:46 pm


Waaaahhhhh. My shitter seat broke and I want to cry about it.
Wahhhhhh...


boycottbemis@boycott.bemis.org wrote:
> The hinge cap on our Bemis toilet seat has broken off.
>
> I contacted Bemis customer support hoping that they would either send
> me or sell me a replacement part.
>
> Bemis's response was that I should trying taking the seat back to the
> store since they don't provide spare parts. Clearly, no store is going
> to take back an out-of-warranty, used toilet seat.
>
> I could not believe that they are basically saying that there is no
> way to fix or replace this 5-cent broken part.
>
> Based on my past experience, this a very common part to break and it
> is hard to believe that Bemis can't or won't provide a replacement
> part.
>
> Bemis basically seems to be saying that if you are out of your 1 year
> warranty, then if anything breaks, your only option is to throw out
> the seat and by another one.
>
> THIS IS ONE OF THE LAMEST RESPONSES I HAVE EVER RECEIVED TO CUSTOMER
> SERVICE REQUESTS.
>
> Other companies like Kohler have sent me substantial replacement parts
> for free with no questions asked -- even when the damage was my fault
> and when I have been more than willing to pay.


Posted by Tim Fischer on October 24, 2006, 8:10 pm


Toilet seats cost what -- ten bucks? If they DID have replacement parts for
out-of-warranty issues, how much do you think you'd pay, including s/h? I
bet it's at least ten bucks.

I've seen replacement hinge assemblies sold, but just replace the thing.
It's a wearable part.

-Tim



Posted by Al Bundy on October 24, 2006, 8:51 pm


boycottbemis@boycott.bemis.org wrote in

> The hinge cap on our Bemis toilet seat has broken off.
>
> I contacted Bemis customer support hoping that they would either send
> me or sell me a replacement part.
>
> Bemis's response was that I should trying taking the seat back to the
> store since they don't provide spare parts. Clearly, no store is going
> to take back an out-of-warranty, used toilet seat.
>
> I could not believe that they are basically saying that there is no
> way to fix or replace this 5-cent broken part.
>
> Based on my past experience, this a very common part to break and it
> is hard to believe that Bemis can't or won't provide a replacement
> part.
>
> Bemis basically seems to be saying that if you are out of your 1 year
> warranty, then if anything breaks, your only option is to throw out
> the seat and by another one.
>

I think another option they would suggest is to go shit in your hat.

>
> THIS IS ONE OF THE LAMEST RESPONSES I HAVE EVER RECEIVED TO CUSTOMER
> SERVICE REQUESTS.
>
> Other companies like Kohler have sent me substantial replacement parts
> for free with no questions asked -- even when the damage was my fault
> and when I have been more than willing to pay.
>
>


Either buy a new seat of fill the cap with caulk and slap it back on.

You have to be a troll to go through the trouble of posting about a
plastic shitter cap that has no real effect.


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