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Posted by Gary Slusser on January 20, 2008, 10:58 am
>
>
>
> > highrol...@gmail.com wrote:
> > > My contractor is installing a Whirlpool 40g watersoftenerand the
> > > main valve is leaking.
> > > I noticed the in and out on the bypass valve is reversed (city water
> > > is going in the Out of the valve, and the house is going to the In).
> > > He said that should not matter as the pressure should still be going
> > > to the home.
> > > The manual also noted this is something that needs to be done
> > > correctly.
>
> > > Any advice?
>
> > > Thanks.
>
> > Tell the installer to get out and do it right. IN and OUT are not
> > interchangeable. By reversing the connections he may have damaged the
> >softenerby washing some of the ion exchange resin out...depends on the
> > specific design.
>
> If it didn't matter WHY WOULD THEY BE LABELED IN / OUT? That
> installer would be getting an earfull from me......
>
> If he doesn't come back and redo it and make sure it worked ok I would
> report that person to whoever he worked for.
> Just mho.
> Steve
The brand has a top basket. Otherwise the resin would be in the
plumbing which is an expensive and huge problem. With city water
pressure, the control valve could be damaged already and IMO it should
be replaced. The softener can not regenerate with the in/out reversed
so the soft water will stop fairly soon and it will allow hard water
through the softener. The control is easy to replace and only takes 15
minutes.
By pass the softener and insist on them fixing the plumbing and
checking the control valve or replace the disk and gasket or the whole
control valve.
Gary Slusser
Quality Water Associates
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