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Home Depot's pathetic web site Joe 12-11-2006
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Posted by Joe on December 11, 2006, 11:02 pm


Before I head off to the big box stores I like to check product
availability to avoid futile trips. Last time I needed some molding and
trim pieces I checked Lowe's and got a couple pages of details on
sizes, shapes, and prices. Thought maybe HD might have something a bit
different so went to their web site, typed in molding and came up with
nada. Later I went to HD for some shop lights and checked to see if the
store carried any moldings...sure enough, they had lots of them. But
not on the web site.
Today I needed some Type B heater vent, and sure enough, Lowes had a
nice tidy listing, very informative, good prices. Checked the Big
Orange Store Site and typed in 'heater vent', 'duct work', all kinds of
related things and got only 'most popular products' not at all like
what I needed.
Apparently the web masters at HD think they are working for Macy's or
Old Navy. Odds are none of them have ever visited a construction site,
sheet metal shop or even their own warehouse. To cap it off, they state
that their software only responds to M$ IE or Netscape on PC's only,
presumably. IE has been overtaken by better browsers and lost
substantial users, and Netscape is back in the dust from what I read.
Me? I use Mac Safari.
Based on this, IMO, Tony Stewart's sponsor has a seriously out of touch
and maybe even incompetent IT department that is succeeding in driving
customers away and any eMail complaints or comments are refused by
their software.
On the positive side, the Lithonia brand shop lights I bought there
were first class and well priced.
And that's my rant.

Joe


Posted by Doug Miller on December 11, 2006, 11:08 pm



>Today I needed some Type B heater vent, and sure enough, Lowes had a
>nice tidy listing, very informative, good prices. Checked the Big
>Orange Store Site and typed in 'heater vent', 'duct work', all kinds of
>related things and got only 'most popular products' not at all like
>what I needed.
>Apparently the web masters at HD think they are working for Macy's or
>Old Navy. Odds are none of them have ever visited a construction site,
>sheet metal shop or even their own warehouse.

I agree, it *is* pretty lame -- their search function sucks, failing time
after time to turn up products that I *know* they sell -- but if you think
HD's web site is pathetic, you obviously haven't seen Menards. (For those not
familiar with it, Menards is a mostly-Midwest home center chain, 3rd in the
US, I think, behind HD and Lowe's.)

http://www.menards.com

Just try and search for a product *there* !!

--
Regards,
Doug Miller (alphageek at milmac dot com)

It's time to throw all their damned tea in the harbor again.

Posted by Eigenvector on December 12, 2006, 9:34 pm



>
>>Today I needed some Type B heater vent, and sure enough, Lowes had a
>>nice tidy listing, very informative, good prices. Checked the Big
>>Orange Store Site and typed in 'heater vent', 'duct work', all kinds of
>>related things and got only 'most popular products' not at all like
>>what I needed.
>>Apparently the web masters at HD think they are working for Macy's or
>>Old Navy. Odds are none of them have ever visited a construction site,
>>sheet metal shop or even their own warehouse.
>
> I agree, it *is* pretty lame -- their search function sucks, failing time
> after time to turn up products that I *know* they sell -- but if you think
> HD's web site is pathetic, you obviously haven't seen Menards. (For those
> not
> familiar with it, Menards is a mostly-Midwest home center chain, 3rd in
> the
> US, I think, behind HD and Lowe's.)
>
> http://www.menards.com
>
> Just try and search for a product *there* !!
>
> --
> Regards,
> Doug Miller (alphageek at milmac dot com)

Try McClendon Hardware. You can find the stuff on the site okay, but when
you go down to the store

"Excuse me, I was loo.."
"Hey you look like a shoplifter, GUARDS!!" sound of gunfire and tear gas
being released.



Posted by hal on December 12, 2006, 1:29 am



> Before I head off to the big box stores I like to check product
> availability to avoid futile trips. Last time I needed some molding and
> trim pieces I checked Lowe's and got a couple pages of details on
> sizes, shapes, and prices. Thought maybe HD might have something a bit
> different so went to their web site, typed in molding and came up with
> nada. Later I went to HD for some shop lights and checked to see if the
> store carried any moldings...sure enough, they had lots of them. But
> not on the web site.
> Today I needed some Type B heater vent, and sure enough, Lowes had a
> nice tidy listing, very informative, good prices. Checked the Big
> Orange Store Site and typed in 'heater vent', 'duct work', all kinds of
> related things and got only 'most popular products' not at all like
> what I needed.
> Apparently the web masters at HD think they are working for Macy's or
> Old Navy. Odds are none of them have ever visited a construction site,
> sheet metal shop or even their own warehouse. To cap it off, they state
> that their software only responds to M$ IE or Netscape on PC's only,
> presumably. IE has been overtaken by better browsers and lost
> substantial users, and Netscape is back in the dust from what I read.
> Me? I use Mac Safari.
> Based on this, IMO, Tony Stewart's sponsor has a seriously out of touch
> and maybe even incompetent IT department that is succeeding in driving
> customers away and any eMail complaints or comments are refused by
> their software.
> On the positive side, the Lithonia brand shop lights I bought there
> were first class and well priced.
> And that's my rant.
>
> Joe


I agree. HD website is horrible. It would be nice if they listed all the
products they sell at all stores, at least by region. Then you could at
least see many choices and get ideas, even if it turned out your local store
didn't have the specific item listed.

Of course what would be really nice is if you could search all stores in
your area and the web sites were updated with real time inventory. But we
would have to be living in the age of computers and networking for that to
work I guess.



Posted by MB on December 12, 2006, 7:40 am



hal wrote:

>
>
> I agree. HD website is horrible. It would be nice if they listed all the
> products they sell at all stores, at least by region. Then you could at
> least see many choices and get ideas, even if it turned out your local store
> didn't have the specific item listed.
>
> Of course what would be really nice is if you could search all stores in
> your area and the web sites were updated with real time inventory. But we
> would have to be living in the age of computers and networking for that to
> work I guess.

http://contractorservices.homedepot.com everything is on there


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