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Honeywell UtilityPro Programmable thermostat problem

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Honeywell UtilityPro Programmable thermostat problem Lee B 10-17-2009
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Posted by Lee B on October 17, 2009, 4:45 pm



I had this thermostat installed by my utility company several weeks ago.
It's the kind where they can cut back the air conditioner during peak
demand. I get money off my utility cost and a free installed thermostat.
Let me mention here that I have no ability to install anything electric,
so buying one and installing it myself wasn't an option.

I used it on the A/C mode for about a week, and then it became cool
enough that it wasn't necessary. Last night I turned it to the heat
setting. It ran fine for a while, although I noticed that on several
occasions it said "hold" which according to the manual has something to
do with protecting the compressor by not restarting it too soon. I have
a forced hot air oil furnace. Do they have compressors? I thought those
were found on A/Cs. (See - non technical here). Anyhow as I was looking
at the display, it suddenly went completely dark. I don't mean the back
light dimmed, I mean it was black with no on screen menu. That freaked
me because if the thermostat isn't working, how would the furnace know
to turn off. I walked to the other end of the house to see if it was
still running, and yes at least the fan part was. When I got back, the
back light and menu were back on again. I was concerned and took that
opportunity to turn the heating system back off.

Any thoughts? I've called the utility company and they can't look at it
until Tuesday. I'm afraid to turn it back on in case something is wrong
with either the thermostat or wiring.(Local newspaper blog had a comment
from someone who claimed the utility had mis-wired her thermostat and it
damaged her A/C). The guy who installed it didn't seem to know much
about the unit; when I asked how it worked, he handed me the guide and
said it's all in here. AFAIK, the furnace itself was functioning
properly - the oil company did its annual PM 3-4 weeks ago (actually an
hour or so after the thermostat was installed) and it was
OK.

Any thoughts on what I should look for or ask? I'm starting to wish I
had the original thermostat back.


Posted by Tony Hwang on October 17, 2009, 5:03 pm


Lee B wrote:
>
> I had this thermostat installed by my utility company several weeks ago.
> It's the kind where they can cut back the air conditioner during peak
> demand. I get money off my utility cost and a free installed thermostat.
> Let me mention here that I have no ability to install anything electric,
> so buying one and installing it myself wasn't an option.
>
> I used it on the A/C mode for about a week, and then it became cool
> enough that it wasn't necessary. Last night I turned it to the heat
> setting. It ran fine for a while, although I noticed that on several
> occasions it said "hold" which according to the manual has something to
> do with protecting the compressor by not restarting it too soon. I have
> a forced hot air oil furnace. Do they have compressors? I thought those
> were found on A/Cs. (See - non technical here). Anyhow as I was looking
> at the display, it suddenly went completely dark. I don't mean the back
> light dimmed, I mean it was black with no on screen menu. That freaked
> me because if the thermostat isn't working, how would the furnace know
> to turn off. I walked to the other end of the house to see if it was
> still running, and yes at least the fan part was. When I got back, the
> back light and menu were back on again. I was concerned and took that
> opportunity to turn the heating system back off.
>
> Any thoughts? I've called the utility company and they can't look at it
> until Tuesday. I'm afraid to turn it back on in case something is wrong
> with either the thermostat or wiring.(Local newspaper blog had a comment
> from someone who claimed the utility had mis-wired her thermostat and it
> damaged her A/C). The guy who installed it didn't seem to know much
> about the unit; when I asked how it worked, he handed me the guide and
> said it's all in here. AFAIK, the furnace itself was functioning
> properly - the oil company did its annual PM 3-4 weeks ago (actually an
> hour or so after the thermostat was installed) and it was
> OK.
>
> Any thoughts on what I should look for or ask? I'm starting to wish I
> had the original thermostat back.
>
Hi,
Hold means hold the current temp. for certain number if hours or days
depending on what you do. Display darkens if there is no activity on the
panel. If you touch any button, it'll come on again.
Just READ the manual. Even if 'stat goes bad your furnace won't run
forever. It has bult-in safety shut off.

Posted by Lee B on October 17, 2009, 6:30 pm



Tony Hwang wrote:
> Lee B wrote:
>> I had this thermostat installed by my utility company several weeks ago.
>> It's the kind where they can cut back the air conditioner during peak
>> demand. I get money off my utility cost and a free installed thermostat.
>> Let me mention here that I have no ability to install anything electric,
>> so buying one and installing it myself wasn't an option.
>> I used it on the A/C mode for about a week, and then it became cool
>> enough that it wasn't necessary. Last night I turned it to the heat
>> setting. It ran fine for a while, although I noticed that on several
>> occasions it said "hold" which according to the manual has something to
>> do with protecting the compressor by not restarting it too soon. I have
>> a forced hot air oil furnace. Do they have compressors? I thought those
>> were found on A/Cs. (See - non technical here). Anyhow as I was looking
>> at the display, it suddenly went completely dark. I don't mean the back
>> light dimmed, I mean it was black with no on screen menu. That freaked
>> me because if the thermostat isn't working, how would the furnace know
>> to turn off. I walked to the other end of the house to see if it was
>> still running, and yes at least the fan part was. When I got back, the
>> back light and menu were back on again. I was concerned and took that
>> opportunity to turn the heating system back off.
>> Any thoughts? I've called the utility company and they can't look at it
>> until Tuesday. I'm afraid to turn it back on in case something is wrong
>> with either the thermostat or wiring.(Local newspaper blog had a comment
>> from someone who claimed the utility had mis-wired her thermostat and it
>> damaged her A/C). The guy who installed it didn't seem to know much
>> about the unit; when I asked how it worked, he handed me the guide and
>> said it's all in here. AFAIK, the furnace itself was functioning
>> properly - the oil company did its annual PM 3-4 weeks ago (actually an
>> hour or so after the thermostat was installed) and it was
>> OK.
>> Any thoughts on what I should look for or ask? I'm starting to wish I
>> had the original thermostat back.
> Hi,
> Hold means hold the current temp. for certain number if hours or days
> depending on what you do. Display darkens if there is no activity on the
> panel. If you touch any button, it'll come on again.
> Just READ the manual. Even if 'stat goes bad your furnace won't run
> forever. It has bult-in safety shut off.

OOps, sorry - the message was *"wait"* Don't know why I typed hold; I
knew what that one meant.

Display never darkened while it was in the A/C mode. It would dim but
never went completely dark. In fact, that's one of the complaints I've
read about this model. And when it went completely dark on me, it didn't
respond to my touching it. (Couldn't tell where exactly to touch because
there were no button outlines, but I tried several places where I
thought the buttons had been and it didn't react. It finally lit back up
while I was out of the room). And since I put it back in "system off"
mode, the backlight has stayed on.

I did read the manual... even downloaded the pdf file. It says that if
the screen is blank to check the circuit breaker, check the furnace door
and check that the power. Those weren't the problem because I never did
any of that, and it came back to life on its own. And it says the wait
message is for the compressor. (Do I have a compressor?)

Thanks for the reassurance though about the built-in shutoff. I started
worrying about the daggone thing acting up while was at work and
overheat or something.

Posted by Oren on October 17, 2009, 6:52 pm


wrote:

>Tony Hwang wrote:
>> Lee B wrote:
>>> I had this thermostat installed by my utility company several weeks ago.
>>> It's the kind where they can cut back the air conditioner during peak
>>> demand. I get money off my utility cost and a free installed thermostat.
>>> Let me mention here that I have no ability to install anything electric,
>>> so buying one and installing it myself wasn't an option.
>>> I used it on the A/C mode for about a week, and then it became cool
>>> enough that it wasn't necessary. Last night I turned it to the heat
>>> setting. It ran fine for a while, although I noticed that on several
>>> occasions it said "hold" which according to the manual has something to
>>> do with protecting the compressor by not restarting it too soon. I have
>>> a forced hot air oil furnace. Do they have compressors? I thought those
>>> were found on A/Cs. (See - non technical here). Anyhow as I was looking
>>> at the display, it suddenly went completely dark. I don't mean the back
>>> light dimmed, I mean it was black with no on screen menu. That freaked
>>> me because if the thermostat isn't working, how would the furnace know
>>> to turn off. I walked to the other end of the house to see if it was
>>> still running, and yes at least the fan part was. When I got back, the
>>> back light and menu were back on again. I was concerned and took that
>>> opportunity to turn the heating system back off.
>>> Any thoughts? I've called the utility company and they can't look at it
>>> until Tuesday. I'm afraid to turn it back on in case something is wrong
>>> with either the thermostat or wiring.(Local newspaper blog had a comment
>>> from someone who claimed the utility had mis-wired her thermostat and it
>>> damaged her A/C). The guy who installed it didn't seem to know much
>>> about the unit; when I asked how it worked, he handed me the guide and
>>> said it's all in here. AFAIK, the furnace itself was functioning
>>> properly - the oil company did its annual PM 3-4 weeks ago (actually an
>>> hour or so after the thermostat was installed) and it was
>>> OK.
>>> Any thoughts on what I should look for or ask? I'm starting to wish I
>>> had the original thermostat back.
>> Hi,
>> Hold means hold the current temp. for certain number if hours or days
>> depending on what you do. Display darkens if there is no activity on the
>> panel. If you touch any button, it'll come on again.
>> Just READ the manual. Even if 'stat goes bad your furnace won't run
>> forever. It has bult-in safety shut off.
>OOps, sorry - the message was *"wait"* Don't know why I typed hold; I
>knew what that one meant.
>Display never darkened while it was in the A/C mode. It would dim but
>never went completely dark. In fact, that's one of the complaints I've
>read about this model. And when it went completely dark on me, it didn't
>respond to my touching it. (Couldn't tell where exactly to touch because
>there were no button outlines, but I tried several places where I
>thought the buttons had been and it didn't react. It finally lit back up
>while I was out of the room). And since I put it back in "system off"
>mode, the backlight has stayed on.
>I did read the manual... even downloaded the pdf file. It says that if
>the screen is blank to check the circuit breaker, check the furnace door
>and check that the power. Those weren't the problem because I never did
>any of that, and it came back to life on its own. And it says the wait
>message is for the compressor. (Do I have a compressor?)
>Thanks for the reassurance though about the built-in shutoff. I started
>worrying about the daggone thing acting up while was at work and
>overheat or something.

In the mean time, pull the battery out for a short while. The device
should reset to factory defaults. (if some programming got fudged up)

For the "wait", I suspect the T-stat was waiting for the temps to drop
going from AC > Heat.

Look in the manual for a link to energystar.gov (?). There they have
samples of programming times based around work times, when you are
home, etc.

I still use the default setting.

Posted by Tony Hwang on October 17, 2009, 8:13 pm


Lee B wrote:
>
> Tony Hwang wrote:
>> Lee B wrote:
>>> I had this thermostat installed by my utility company several weeks ago.
>>> It's the kind where they can cut back the air conditioner during peak
>>> demand. I get money off my utility cost and a free installed thermostat.
>>> Let me mention here that I have no ability to install anything electric,
>>> so buying one and installing it myself wasn't an option.
>>> I used it on the A/C mode for about a week, and then it became cool
>>> enough that it wasn't necessary. Last night I turned it to the heat
>>> setting. It ran fine for a while, although I noticed that on several
>>> occasions it said "hold" which according to the manual has something to
>>> do with protecting the compressor by not restarting it too soon. I have
>>> a forced hot air oil furnace. Do they have compressors? I thought those
>>> were found on A/Cs. (See - non technical here). Anyhow as I was looking
>>> at the display, it suddenly went completely dark. I don't mean the back
>>> light dimmed, I mean it was black with no on screen menu. That freaked
>>> me because if the thermostat isn't working, how would the furnace know
>>> to turn off. I walked to the other end of the house to see if it was
>>> still running, and yes at least the fan part was. When I got back, the
>>> back light and menu were back on again. I was concerned and took that
>>> opportunity to turn the heating system back off.
>>> Any thoughts? I've called the utility company and they can't look at it
>>> until Tuesday. I'm afraid to turn it back on in case something is wrong
>>> with either the thermostat or wiring.(Local newspaper blog had a comment
>>> from someone who claimed the utility had mis-wired her thermostat and it
>>> damaged her A/C). The guy who installed it didn't seem to know much
>>> about the unit; when I asked how it worked, he handed me the guide and
>>> said it's all in here. AFAIK, the furnace itself was functioning
>>> properly - the oil company did its annual PM 3-4 weeks ago (actually an
>>> hour or so after the thermostat was installed) and it was
>>> OK.
>>> Any thoughts on what I should look for or ask? I'm starting to wish I
>>> had the original thermostat back.
>> Hi,
>> Hold means hold the current temp. for certain number if hours or days
>> depending on what you do. Display darkens if there is no activity on
>> the panel. If you touch any button, it'll come on again.
>> Just READ the manual. Even if 'stat goes bad your furnace won't run
>> forever. It has bult-in safety shut off.
>
> OOps, sorry - the message was *"wait"* Don't know why I typed hold; I
> knew what that one meant.
>
> Display never darkened while it was in the A/C mode. It would dim but
> never went completely dark. In fact, that's one of the complaints I've
> read about this model. And when it went completely dark on me, it didn't
> respond to my touching it. (Couldn't tell where exactly to touch because
> there were no button outlines, but I tried several places where I
> thought the buttons had been and it didn't react. It finally lit back up
> while I was out of the room). And since I put it back in "system off"
> mode, the backlight has stayed on.
>
> I did read the manual... even downloaded the pdf file. It says that if
> the screen is blank to check the circuit breaker, check the furnace door
> and check that the power. Those weren't the problem because I never did
> any of that, and it came back to life on its own. And it says the wait
> message is for the compressor. (Do I have a compressor?)
>
> Thanks for the reassurance though about the built-in shutoff. I started
> worrying about the daggone thing acting up while was at work and
> overheat or something.
Hi,
Does your 'stat have batteries within? Anyhow My Honeywell Vision Pro
8000 is battery operated and has an option to keep the display on or dim
when inactive. I think this is to save battery. This panels have
different brightness depending on what they use just like laptop LCD
display panels. "Wait" means just that 'stat is starting a cycle and
until then it displays that. Your's must be programmable with which you
can do all kinds of things. Take a careful look at systems option part
in the manual. My back is electronics and I often notice
auto mechanics, HVAC techs, etc. having poor electronics basics. When
I had my a/c installed I wanted a wireless 'stat. The guy did a very
good job of installing but had no idea what to do with wireless. I told
him not to worry I'll do that part. He looked very relieved. I hang the
'stat downstairs in the winter, upstairs in summer.

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