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Home Repair - - If it ain't broken, don't fix it. Otherwise look here.
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Posted by jJim McLaughlin on May 30, 2007, 12:35 am
I love Home Depot......really, I do...honest...the staff is so
knowledgable and helpful...
Had a 4 pack of Home Depot fluorescent faux flolodlights for interior
cans. Bought back
in 2004. Six year guarantee on pakaging. Still had receipt stapled to
pakaging with last bulb. Bulb 3 from pack was installed in a can in the
kitchen March 23, 2007. Wrote date on bulb side part when installing.
Bulb flickered ever since install. Loosened, retightned it, swapped it
out with
other bulbs from other can. No joy, fickered wherever it was installed.
Put it back in original can, figured what the heck, its one bulb of 8 in
the kitchen I can live with it.
May 25, bulb fails totally. Take it out, put last bulb from 4 pack in can
and bulb 4 works fine, as are bulbs 1 and 2.
Look at HD receipt stapled to package. Paid $ 13.97 for 4 bulbs, figure
I am owed either a new bulb or $ 3.50 for the six year guaranteed bulb
that lasted 62 entire days.
Look closely at package for maufacturer name. Ain't none. Sole name
on it is HD's (Custom manufactured for and exclusively distributed by
Home Depot"
Georgia address.) Does say "Made in China" but not by whom nor where in
that
country. DEcide its HD's problem to resolve.
So, various errands on Sunday, HD type stuff on shopping list, toss dead
bulb, package
and receipt in car and proceed on errands and eventually get to BORG
central in Tigard, OR.
Have one other return as well (1 'PVC pipe Ts, bought too many for
bulding vege garden trllis to have pea plants climb on. Sure, I've got
the receipt or those, too.)
Get to HD. Looong line at returns, two counters working. Get to front
of line,
present the two Ts and the receipt, and present the dead bulb, its
package and
the receipt.
Gum chewing, nose pierced with stud teenaged girl tells me that HD has
nothing
to do with bulbs, that I have to contact manufacturer. Tell girl I am
contacting
the manufacturer, HD, exactly as listed on package, and that I want
either
$ 3.50 for bulb or replacement bulb. Girl asks if I am too old or stupid to
understand her, but HD doesn't take back bulbs , I have to contact
manufacturer.
I say I may be older than she, but I can actually read the package.
Only company on it
is HD, and I have a receipt and I have a product from HD that didn't
live up to
guaranty on package. Invite her to read package. She refuses. I ask
her to get her
store manager. Says she won't. She demands I leave her register. At this
point
I still don't have the refund or he PVC Ts, or, of ourse the bulb. I
decline, saying Im
not going anywhere unil she gets her manager.
Goes from bad to worse.
Some manager type eventually shows up. I explain situation. Woman in line
behind me, complete stranger, pipes up to manager type that the cashier
was the single worst retail clerk the woman had ever see.
Manager sends clerk, "Danielle" off for a "break".
I wind up, at no charge, with four 2 packs, 8 bulbs total of something
called
N:Vision 65 nominal watt floods in return for the one dead bulb that had
lasted 62 whole day. Seven year guaranty on these.
Oh yeah, I got a receipt too. Taped to the bulb packaging, sitting on
the bulb
storage shelf.
I don't think Ive paid for a compact fluorescnt bulb in 10 years.
I love Home Depot......really, I do...honest...the staff is so
knowledgable and helpful...
And they keep giving me free stuff...
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Posted by Kate on May 30, 2007, 8:05 am
Thanks for the laugh Jim
:ŹD
Kate
I love Home Depot......really, I do...honest...the staff is so
knowledgable and helpful...
Had a 4 pack of Home Depot fluorescent faux flolodlights for interior
cans. Bought back
in 2004. Six year guarantee on pakaging. Still had receipt stapled to
pakaging with last bulb. Bulb 3 from pack was installed in a can in the
kitchen March 23, 2007. Wrote date on bulb side part when installing.
Bulb flickered ever since install. Loosened, retightned it, swapped it
out with
other bulbs from other can. No joy, fickered wherever it was installed.
Put it back in original can, figured what the heck, its one bulb of 8 in
the kitchen I can live with it.
May 25, bulb fails totally. Take it out, put last bulb from 4 pack in can
and bulb 4 works fine, as are bulbs 1 and 2.
Look at HD receipt stapled to package. Paid $ 13.97 for 4 bulbs, figure
I am owed either a new bulb or $ 3.50 for the six year guaranteed bulb
that lasted 62 entire days.
Look closely at package for maufacturer name. Ain't none. Sole name
on it is HD's (Custom manufactured for and exclusively distributed by
Home Depot"
Georgia address.) Does say "Made in China" but not by whom nor where in
that
country. DEcide its HD's problem to resolve.
So, various errands on Sunday, HD type stuff on shopping list, toss dead
bulb, package
and receipt in car and proceed on errands and eventually get to BORG
central in Tigard, OR.
Have one other return as well (1 'PVC pipe Ts, bought too many for
bulding vege garden trllis to have pea plants climb on. Sure, I've got
the receipt or those, too.)
Get to HD. Looong line at returns, two counters working. Get to front
of line,
present the two Ts and the receipt, and present the dead bulb, its
package and
the receipt.
Gum chewing, nose pierced with stud teenaged girl tells me that HD has
nothing
to do with bulbs, that I have to contact manufacturer. Tell girl I am
contacting
the manufacturer, HD, exactly as listed on package, and that I want
either
$ 3.50 for bulb or replacement bulb. Girl asks if I am too old or stupid to
understand her, but HD doesn't take back bulbs , I have to contact
manufacturer.
I say I may be older than she, but I can actually read the package.
Only company on it
is HD, and I have a receipt and I have a product from HD that didn't
live up to
guaranty on package. Invite her to read package. She refuses. I ask
her to get her
store manager. Says she won't. She demands I leave her register. At this
point
I still don't have the refund or he PVC Ts, or, of ourse the bulb. I
decline, saying Im
not going anywhere unil she gets her manager.
Goes from bad to worse.
Some manager type eventually shows up. I explain situation. Woman in line
behind me, complete stranger, pipes up to manager type that the cashier
was the single worst retail clerk the woman had ever see.
Manager sends clerk, "Danielle" off for a "break".
I wind up, at no charge, with four 2 packs, 8 bulbs total of something
called
N:Vision 65 nominal watt floods in return for the one dead bulb that had
lasted 62 whole day. Seven year guaranty on these.
Oh yeah, I got a receipt too. Taped to the bulb packaging, sitting on
the bulb
storage shelf.
I don't think Ive paid for a compact fluorescnt bulb in 10 years.
I love Home Depot......really, I do...honest...the staff is so
knowledgable and helpful...
And they keep giving me free stuff...
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Posted by Moparmaniac on May 30, 2007, 11:23 am
If it wasn't for the Gift Cards I cash in with reward points, I wouldn't
even bother with them.
Couple months ago..I was working on a project and needed some plywood cut
down...spent 35 minutes and 4 requests for help from Customer service before
someone finally showed up.
Went back this weekend for a different project but again needed wood cut
down. After 20 minutes of walking around looking for assistance, I went to
Lowes.
Grabed my wood went over to the cutting center and before I could turn
around and look around for assistance, an employee asked me if I needed some
wood cut!
Gotta love customer service everywhere these days...no appreciation for
anything; especially their customers.
>I love Home Depot......really, I do...honest...the staff is so knowledgable
>and helpful...
>
> Had a 4 pack of Home Depot fluorescent faux flolodlights for interior
> cans. Bought back
> in 2004. Six year guarantee on pakaging. Still had receipt stapled to
> pakaging with last bulb. Bulb 3 from pack was installed in a can in the
> kitchen March 23, 2007. Wrote date on bulb side part when installing.
>
> Bulb flickered ever since install. Loosened, retightned it, swapped it
> out with
> other bulbs from other can. No joy, fickered wherever it was installed.
>
> Put it back in original can, figured what the heck, its one bulb of 8 in
> the kitchen I can live with it.
>
> May 25, bulb fails totally. Take it out, put last bulb from 4 pack in
> can
> and bulb 4 works fine, as are bulbs 1 and 2.
>
> Look at HD receipt stapled to package. Paid $ 13.97 for 4 bulbs, figure
> I am owed either a new bulb or $ 3.50 for the six year guaranteed bulb
> that lasted 62 entire days.
>
> Look closely at package for maufacturer name. Ain't none. Sole name
> on it is HD's (Custom manufactured for and exclusively distributed by Home
> Depot"
> Georgia address.) Does say "Made in China" but not by whom nor where in
> that
> country. DEcide its HD's problem to resolve.
>
> So, various errands on Sunday, HD type stuff on shopping list, toss dead
> bulb, package
> and receipt in car and proceed on errands and eventually get to BORG
> central in Tigard, OR.
> Have one other return as well (1 'PVC pipe Ts, bought too many for bulding
> vege garden trllis to have pea plants climb on. Sure, I've got the
> receipt or those, too.)
>
> Get to HD. Looong line at returns, two counters working. Get to front
> of line,
> present the two Ts and the receipt, and present the dead bulb, its package
> and
> the receipt.
>
> Gum chewing, nose pierced with stud teenaged girl tells me that HD has
> nothing
> to do with bulbs, that I have to contact manufacturer. Tell girl I am
> contacting
> the manufacturer, HD, exactly as listed on package, and that I want
> either
> $ 3.50 for bulb or replacement bulb. Girl asks if I am too old or stupid
> to
> understand her, but HD doesn't take back bulbs , I have to contact
> manufacturer.
>
> I say I may be older than she, but I can actually read the package. Only
> company on it
> is HD, and I have a receipt and I have a product from HD that didn't live
> up to
> guaranty on package. Invite her to read package. She refuses. I ask
> her to get her
> store manager. Says she won't. She demands I leave her register. At this
> point
> I still don't have the refund or he PVC Ts, or, of ourse the bulb. I
> decline, saying Im
> not going anywhere unil she gets her manager.
>
> Goes from bad to worse.
>
> Some manager type eventually shows up. I explain situation. Woman in
> line
> behind me, complete stranger, pipes up to manager type that the cashier
> was the single worst retail clerk the woman had ever see.
>
> Manager sends clerk, "Danielle" off for a "break".
>
> I wind up, at no charge, with four 2 packs, 8 bulbs total of something
> called
> N:Vision 65 nominal watt floods in return for the one dead bulb that had
> lasted 62 whole day. Seven year guaranty on these.
>
> Oh yeah, I got a receipt too. Taped to the bulb packaging, sitting on the
> bulb
> storage shelf.
>
> I don't think Ive paid for a compact fluorescnt bulb in 10 years.
>
> I love Home Depot......really, I do...honest...the staff is so
> knowledgable and helpful...
>
> And they keep giving me free stuff...
>
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|
Posted by Mike Lewis on May 30, 2007, 2:07 pm
>I love Home Depot......really, I do...honest...the staff is so knowledgable
>and helpful...
>
> Had a 4 pack of Home Depot fluorescent faux flolodlights for interior
> cans. Bought back
> in 2004. Six year guarantee on pakaging. Still had receipt stapled to
> pakaging with last bulb. Bulb 3 from pack was installed in a can in the
> kitchen March 23, 2007. Wrote date on bulb side part when installing.
>
> Bulb flickered ever since install. Loosened, retightned it, swapped it
> out with
> other bulbs from other can. No joy, fickered wherever it was installed.
>
> Put it back in original can, figured what the heck, its one bulb of 8 in
> the kitchen I can live with it.
>
> May 25, bulb fails totally. Take it out, put last bulb from 4 pack in
> can
> and bulb 4 works fine, as are bulbs 1 and 2.
>
> Look at HD receipt stapled to package. Paid $ 13.97 for 4 bulbs, figure
> I am owed either a new bulb or $ 3.50 for the six year guaranteed bulb
> that lasted 62 entire days.
>
> Look closely at package for maufacturer name. Ain't none. Sole name
> on it is HD's (Custom manufactured for and exclusively distributed by Home
> Depot"
> Georgia address.) Does say "Made in China" but not by whom nor where in
> that
> country. DEcide its HD's problem to resolve.
>
> So, various errands on Sunday, HD type stuff on shopping list, toss dead
> bulb, package
> and receipt in car and proceed on errands and eventually get to BORG
> central in Tigard, OR.
> Have one other return as well (1 'PVC pipe Ts, bought too many for bulding
> vege garden trllis to have pea plants climb on. Sure, I've got the
> receipt or those, too.)
>
> Get to HD. Looong line at returns, two counters working. Get to front
> of line,
> present the two Ts and the receipt, and present the dead bulb, its package
> and
> the receipt.
>
> Gum chewing, nose pierced with stud teenaged girl tells me that HD has
> nothing
> to do with bulbs, that I have to contact manufacturer. Tell girl I am
> contacting
> the manufacturer, HD, exactly as listed on package, and that I want
> either
> $ 3.50 for bulb or replacement bulb. Girl asks if I am too old or stupid
> to
> understand her, but HD doesn't take back bulbs , I have to contact
> manufacturer.
>
> I say I may be older than she, but I can actually read the package. Only
> company on it
> is HD, and I have a receipt and I have a product from HD that didn't live
> up to
> guaranty on package. Invite her to read package. She refuses. I ask
> her to get her
> store manager. Says she won't. She demands I leave her register. At this
> point
> I still don't have the refund or he PVC Ts, or, of ourse the bulb. I
> decline, saying Im
> not going anywhere unil she gets her manager.
>
> Goes from bad to worse.
>
> Some manager type eventually shows up. I explain situation. Woman in
> line
> behind me, complete stranger, pipes up to manager type that the cashier
> was the single worst retail clerk the woman had ever see.
>
> Manager sends clerk, "Danielle" off for a "break".
>
> I wind up, at no charge, with four 2 packs, 8 bulbs total of something
> called
> N:Vision 65 nominal watt floods in return for the one dead bulb that had
> lasted 62 whole day. Seven year guaranty on these.
>
> Oh yeah, I got a receipt too. Taped to the bulb packaging, sitting on the
> bulb
> storage shelf.
>
> I don't think Ive paid for a compact fluorescnt bulb in 10 years.
>
> I love Home Depot......really, I do...honest...the staff is so
> knowledgable and helpful...
>
> And they keep giving me free stuff...
>
Who the hell keeps a receipt for a $13.97 item for 4 years. You is one sick
puppy dude.
Mike
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Posted by Doug Miller on May 30, 2007, 6:21 pm
>Who the hell keeps a receipt for a $13.97 item for 4 years.
Someone who expects an item to last as long as the guarantee says it will.
--
Regards,
Doug Miller (alphageek at milmac dot com)
It's time to throw all their damned tea in the harbor again.
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