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Posted by John_B on October 7, 2006, 9:27 am
We bought the washer, dryer, microwave and electric stove at a local
Maytag dealer. We have called his repair staff three or four times in
eighteen years.
nospamtodd@yahoo.com wrote:
> Let's say your washer or dryer is broken, and you need to find a repair
> company to fix it. How would you make the decision between an
> independent service company as opposed to one of the large national
> outfits? What resource would you access to find such a business? What
> do you see as the benefits of a small or large operation? If you could
> design a service from the ground up, what elements would be present
> that would prompt you to make it your first choice? I'm interested in
> your random thoughts on the subject.
>
> Todd
>
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Posted by Edwin Pawlowski on October 7, 2006, 9:28 am
> Let's say your washer or dryer is broken, and you need to find a repair
> company to fix it. How would you make the decision between an
> independent service company as opposed to one of the large national
> outfits? What resource would you access to find such a business? What
> do you see as the benefits of a small or large operation? If you could
> design a service from the ground up, what elements would be present
> that would prompt you to make it your first choice? I'm interested in
> your random thoughts on the subject.
>
> Todd
>
I'd avoid any national company or big chain. They are usually over priced
and often less competent. Out local dealers have good service, good
reputations, fair prices. I look no further.
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Posted by DK on October 7, 2006, 1:24 pm
On 7 Oct 2006 06:04:27 -0700, nospamtodd@yahoo.com wrote:
>Let's say your washer or dryer is broken, and you need to find a repair
>company to fix it. How would you make the decision between an
>independent service company as opposed to one of the large national
>outfits? What resource would you access to find such a business? What
>do you see as the benefits of a small or large operation? If you could
>design a service from the ground up, what elements would be present
>that would prompt you to make it your first choice? I'm interested in
>your random thoughts on the subject.
>
>Todd
My 5 year old side by side with ice in the door quit working after a
power surge from lightning.
The cost to replace the compressor was $450.
I made the decision to purchase a new one for $780 with a new 5 year
warranty.
I know most electronics are throw away and not repairable, but same
goes for washer dryer fridge and stove.
Throw it away and don't waste your money repairing it as something
else will break on it next week.
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Posted by jah213@gmail.com on October 7, 2006, 3:21 pm
My one experience with a national was Sears/Kenmore. Upon my first
call, I was told that the local rep would need to call me back. By the
time he called back 4 days later, I'd already had the dishwasher fixed
by a small local business.
Resources I used to find the small business were: asked friends and
neighbors, looked in Yellow Pages, called appliance stores.
Benefits of small operation: A local person needs to keep reputation
"clean" to stay in business; possibility of more timely service (see
above); often handles more models or types of appliances, so if I like
the service on dishwasher, can call the same guy if my fridge goes on
the blink; might be a resource for a good used model if I decide not to
fix mine.
Elements that would need to be present: Easy to find (Yellow Pages ad,
regular local advertising, regular newspaper ads). A real person to
respond to my call; all too often, when calling someone local for
service of any kind, I get a very unprofessional-sounding answering
machine. Likewise, someone who knows something about the business; I
don't want to talk to someone's spouse or kid who can't even tell me
when the repair person might call back. Prompt service. Fast access
to parts. Competitive pricing (would not have to be less than the
national, but would have to be not ridiculously more).
Jo Ann
nospamtodd@yahoo.com wrote:
> Let's say your washer or dryer is broken, and you need to find a repair
> company to fix it. How would you make the decision between an
> independent service company as opposed to one of the large national
> outfits? What resource would you access to find such a business? What
> do you see as the benefits of a small or large operation? If you could
> design a service from the ground up, what elements would be present
> that would prompt you to make it your first choice? I'm interested in
> your random thoughts on the subject.
>
> Todd
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Posted by David Starr on October 7, 2006, 6:38 pm
On 7 Oct 2006 06:04:27 -0700, nospamtodd@yahoo.com wrote:
>Let's say your washer or dryer is broken, and you need to find a repair
>company to fix it. How would you make the decision between an
>independent service company as opposed to one of the large national
>outfits? What resource would you access to find such a business? What
>do you see as the benefits of a small or large operation? If you could
>design a service from the ground up, what elements would be present
>that would prompt you to make it your first choice? I'm interested in
>your random thoughts on the subject.
>
>Todd
I'd get the parts online & fix it myself.
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
Retired Shop Rat: 14,647 days in a GM plant.
Now I can do what I enjoy: Large Format Photography
Web Site: www.destarr.com
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