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Informal survey: appliance repair

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Informal survey: appliance repair nospamtodd 10-07-2006
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Posted by PaulD on October 10, 2006, 6:56 am


I had a bad experience with general electric service company. My
dryer stopped working while I was away and I told my wife just to call
someone. A repair man came and determined that I had blown a fuse to
the dryer. He charged $30.00 for the call (I have no problem with this
part of the charge) and $60.00 more for the labor. It seems absurdly
overpriced to me to charge $60.00 just stick a multimeter into an
electrical outlet. He did not diagnose the fuse circuit to the dryer
or replace the fuse.
I would not call any of the major repair companies. I would try
to diagnose and/or fix the problem first myself. If I could not fix
it, I probably would just replace the appliance. It seems to me that
even a minor repair would cost over $100.00 for most items. If an
appliance is over 6 or 7 years old as mine are, I would rather just
replace it than spend 25% to 40% or its replacement costs to repair it.

nospamtodd@yahoo.com wrote:
> Let's say your washer or dryer is broken, and you need to find a repair
> company to fix it. How would you make the decision between an
> independent service company as opposed to one of the large national
> outfits? What resource would you access to find such a business? What
> do you see as the benefits of a small or large operation? If you could
> design a service from the ground up, what elements would be present
> that would prompt you to make it your first choice? I'm interested in
> your random thoughts on the subject.
>
> Todd


Posted by krw on October 10, 2006, 7:40 am


paul_d_demott@yahoo.com says...
> I had a bad experience with general electric service company. My
> dryer stopped working while I was away and I told my wife just to call
> someone. A repair man came and determined that I had blown a fuse to
> the dryer. He charged $30.00 for the call (I have no problem with this
> part of the charge) and $60.00 more for the labor. It seems absurdly
> overpriced to me to charge $60.00 just stick a multimeter into an
> electrical outlet. He did not diagnose the fuse circuit to the dryer
> or replace the fuse.

$30 for the drive over (pretty low) and a one hour minimum seem to
be fairly standard.

> I would not call any of the major repair companies. I would try
> to diagnose and/or fix the problem first myself. If I could not fix
> it, I probably would just replace the appliance. It seems to me that
> even a minor repair would cost over $100.00 for most items. If an
> appliance is over 6 or 7 years old as mine are, I would rather just
> replace it than spend 25% to 40% or its replacement costs to repair it.

I agree here. Most of the time they're just about at the end of
their useful life when they first fail anyway. I had a drier eat a
belt recently. I ordered the parts over the Internet and had it
working the next weekend for $15 or so. If I failed at the repair
attempt (never done it before) I would have just bought a new
drier. Same with the dishwasher. I didn't even attempt to repair
it. We were putting in a new floor and didn't want it to leak
again.

--
Keith

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