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Is Home Depot shafting shoppers? "Home Depot is a consistent abuser of its customers' time."

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Is Home Depot shafting shoppers? "Home Depot is a consistent abuser of its customers' time." Stephen Blackpool 03-09-2007
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Posted by JoeSpareBedroom on March 16, 2007, 1:42 pm


>>
>>
>> > March 8, 2007
>> > Is Home Depot shafting shoppers?
>> >http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftin...
>>
>> > By cutting back on employees, the home-improvement retailer is putting
>> > the screws to the people it needs most: its customers.
>>
>> Let me get this straight: Brain-dead customers can't figure out how to
>> open
>> the yellow pages and find a hardware store, lumber yard, plumbing store,
>> lighting store, or garden center, any of which will give better advice
>> and
>> often have better prices than Home Despot, and this is Home Despot's
>> fault?
>> Not the fault of brain dead parents who were too busy watching 200
>> channels
>> of cable to to get off their fat, lazy asses and teach their kids how to
>> find a merchant in the phone book?
>>
>> They live with their kids for 18 years or longer, and no time to teach
>> something easy like this?
>
> Wow, you still get the phone book? ;+}
>
> If I caught my kid looking in that waste of tree's I would be
> disappointed
>
> Google it.


Maybe, but you'll probably not see some excellent locally owned stores in
your google search. Or, they'll be buried in the middle of 418,000 hits.



Posted by larry moe 'n curly on March 9, 2007, 3:03 pm



Stephen Blackpool wrote:

> March 8, 2007
> Is Home Depot shafting shoppers?
>
http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftingShoppers.aspx?GT1=9215
>
> By cutting back on employees, the home-improvement retailer is putting
> the screws to the people it needs most: its customers.
>
> By Scott Burns

I think that they're trying to be more like Lowe's, where the staffing
is thin (ten minutes to get help, even during lax periods) and the
training almost nonexistent (three employees didn't know where the
room air conditioners were stocked -- in July -- in Phoenix). Home
Base did that when they tried to copy HD, and they're gone now.


Posted by Notan on March 9, 2007, 4:00 pm


larry moe 'n curly wrote:
> Stephen Blackpool wrote:
>
>> March 8, 2007
>> Is Home Depot shafting shoppers?
>>
http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftingShoppers.aspx?GT1=9215
>>
>> By cutting back on employees, the home-improvement retailer is putting
>> the screws to the people it needs most: its customers.
>>
>> By Scott Burns
>
> I think that they're trying to be more like Lowe's, where the staffing
> is thin (ten minutes to get help, even during lax periods) and the
> training almost nonexistent (three employees didn't know where the
> room air conditioners were stocked -- in July -- in Phoenix). Home
> Base did that when they tried to copy HD, and they're gone now.

Maybe it's just 'cause they're new in our area, but I find Lowe's to be
cleaner, the salespeople are more helpful, and they actually have sales.
(Sales with prices that are lower than everyday prices, at both Lowe's
and Home Depot.)

--
Notan

Posted by larry moe 'n curly on March 10, 2007, 4:52 am



Notan wrote:
> larry moe 'n curly wrote:
> > Stephen Blackpool wrote:
> >
> >> March 8, 2007
> >> Is Home Depot shafting shoppers?
> >>
http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftingShoppers.aspx?GT1=9215
> >>
> >> By cutting back on employees, the home-improvement retailer is putting
> >> the screws to the people it needs most: its customers.
> >>
> >> By Scott Burns
> >
> > I think that they're trying to be more like Lowe's, where the staffing
> > is thin (ten minutes to get help, even during lax periods) and the
> > training almost nonexistent (three employees didn't know where the
> > room air conditioners were stocked -- in July -- in Phoenix). Home
> > Base did that when they tried to copy HD, and they're gone now.
>
> Maybe it's just 'cause they're new in our area, but I find Lowe's to be
> cleaner, the salespeople are more helpful, and they actually have sales.
> (Sales with prices that are lower than everyday prices, at both Lowe's
> and Home Depot.)

Lowe's looks nicer, and at first I thought that their people were
less
competent because they lacked experience, but they've been open
here for at least 2-3 years, and they're still making the same
mistakes --
can't find products, don't know much about the products, lots of
mismarked
prices.

Me: "What's the battery warranty on this cordless drill? The box
doesn't say anything."

Lowe's: "Uh...uh...hmm...it doesn't say. I don't know."

HD: "90 days. The whole drill is warranted for two years. This one
uses plastic
gears, that one metal."

I've yet to get an intelligent answer from Lowe's, except in their
lighting dept.


Posted by tom on March 9, 2007, 5:15 pm



>
> Stephen Blackpool wrote:
>
> > March 8, 2007
> > Is Home Depot shafting shoppers?
> >
http://articles.moneycentral.msn.com/Investing/Extra/HomeDepotShaftingShoppe
rs.aspx?GT1=9215
> >
> > By cutting back on employees, the home-improvement retailer is putting
> > the screws to the people it needs most: its customers.
> >
> > By Scott Burns
>
> I think that they're trying to be more like Lowe's, where the staffing
> is thin (ten minutes to get help, even during lax periods) and the
> training almost nonexistent (three employees didn't know where the
> room air conditioners were stocked -- in July -- in Phoenix). Home
> Base did that when they tried to copy HD, and they're gone now.

Water finds it's own level. I suspect they'll soon go the way of Handy Andy
and Builders Square for the same reasons.



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