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Lowes Paint Counter vs. A Real Paint Store DerbyDad03 09-05-2007
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Posted by DerbyDad03 on September 5, 2007, 2:25 pm
The other day SWMBO says to me "I'd like those Bordeaux colored
shutters that I saw at Lowes."

So I take the new shutters over to the paint counter and asked for a
quart of matching paint for the trim. The guy in the red vest tries to
find the color Bordeaux in his computer. No go. He tries a couple of
paint chips but nothing matches. He tries to hold the 48" shutters up
to the little tiny color matching computer lens - the resulting
formula is not even close. "Sorry, I don't think I can match it."

I drive down the road to a local paint store and bring the shutters
in. The guy behind the counter grabs a keychain full of little
miniature shutters and finds one that's fairly close. "Let's start
with this and we'll tweak it from there." He mixes the formula found
on the back of the mini-shutter, brings it over and declares it "too
purple". A couple of drops of this and that and he hits it perfect on
the next try.

When I told him what happened at Lowes he said the computers don't
work very well with dark colors and the guys behind the counter are
too lazy to try and match the paint manually. Guess where I'm going
the next time I need paint?


Posted by frank megaweege on September 5, 2007, 3:05 pm
> The other day SWMBO says to me "I'd like those Bordeaux colored
> shutters that I saw at Lowes."
>
> So I take the new shutters over to the paint counter and asked for a
> quart of matching paint for the trim. The guy in the red vest tries to
> find the color Bordeaux in his computer. No go. He tries a couple of
> paint chips but nothing matches. He tries to hold the 48" shutters up
> to the little tiny color matching computer lens - the resulting
> formula is not even close. "Sorry, I don't think I can match it."
>
> I drive down the road to a local paint store and bring the shutters
> in. The guy behind the counter grabs a keychain full of little
> miniature shutters and finds one that's fairly close. "Let's start
> with this and we'll tweak it from there." He mixes the formula found
> on the back of the mini-shutter, brings it over and declares it "too
> purple". A couple of drops of this and that and he hits it perfect on
> the next try.
>
> When I told him what happened at Lowes he said the computers don't
> work very well with dark colors and the guys behind the counter are
> too lazy to try and match the paint manually. Guess where I'm going
> the next time I need paint?

As a general rule, always go to a specialty store if you're going to
need help or advice on anything.
Lowe's and Home Depot are useful for supplies when you know exactly
what you need, can go in, load up your cart and get out with as little
interaction with employees as possible. They're usually hiding from
customers anyway.


Posted by JoeSpareBedroom on September 5, 2007, 3:13 pm
>> The other day SWMBO says to me "I'd like those Bordeaux colored
>> shutters that I saw at Lowes."
>>
>> So I take the new shutters over to the paint counter and asked for a
>> quart of matching paint for the trim. The guy in the red vest tries to
>> find the color Bordeaux in his computer. No go. He tries a couple of
>> paint chips but nothing matches. He tries to hold the 48" shutters up
>> to the little tiny color matching computer lens - the resulting
>> formula is not even close. "Sorry, I don't think I can match it."
>>
>> I drive down the road to a local paint store and bring the shutters
>> in. The guy behind the counter grabs a keychain full of little
>> miniature shutters and finds one that's fairly close. "Let's start
>> with this and we'll tweak it from there." He mixes the formula found
>> on the back of the mini-shutter, brings it over and declares it "too
>> purple". A couple of drops of this and that and he hits it perfect on
>> the next try.
>>
>> When I told him what happened at Lowes he said the computers don't
>> work very well with dark colors and the guys behind the counter are
>> too lazy to try and match the paint manually. Guess where I'm going
>> the next time I need paint?
>
> As a general rule, always go to a specialty store if you're going to
> need help or advice on anything.
> Lowe's and Home Depot are useful for supplies when you know exactly
> what you need, can go in, load up your cart and get out with as little
> interaction with employees as possible. They're usually hiding from
> customers anyway.
>

I had absolutely no problem at HD, getting a can of Kilz white exterior
latex glossy to match the previous can of the exact same thing. :-) The
paint expert was very helpful when he said "yeah it's down that aisle
somewhere". :-)



Posted by larry moe 'n curly on September 6, 2007, 11:14 am

JoeSpareBedroom wrote:

> > Lowe's and Home Depot are useful for supplies when you know exactly
> > what you need, can go in, load up your cart and get out with as little
> > interaction with employees as possible. They're usually hiding from
> > customers anyway.
> >
>
> I had absolutely no problem at HD, getting a can of Kilz white exterior
> latex glossy to match the previous can of the exact same thing. :-) The
> paint expert was very helpful when he said "yeah it's down that aisle
> somewhere". :-)

I live where a Home Depot and Lowe's are almost across the street from
one another, and I haven't been to Lowe's in over a year because they
made a pricing mistake on every other visit, and their employees were
a lot less informed and less available. For example, I needed a
window air conditioner one July, and it took three Lowe's employees to
find them in their store. OTOH when I needed an odd electrical item,
a Home Depot employee who worked in a completely different department
told me exactly where to find it, not only the aisle but how far from
the end and how high above the floor.

BTW at a place like Home Depot, if you have a complex problem try to
find an employee who doesn't smile because that person is probably a
contractor working part time. At one of their stores that meant the
lighting dept. was staffed by an electrical engineer who testing
lighting at UL.


Posted by JoeSpareBedroom on September 6, 2007, 11:16 am
>
> JoeSpareBedroom wrote:
>
>> > Lowe's and Home Depot are useful for supplies when you know exactly
>> > what you need, can go in, load up your cart and get out with as little
>> > interaction with employees as possible. They're usually hiding from
>> > customers anyway.
>> >
>>
>> I had absolutely no problem at HD, getting a can of Kilz white exterior
>> latex glossy to match the previous can of the exact same thing. :-) The
>> paint expert was very helpful when he said "yeah it's down that aisle
>> somewhere". :-)
>
> I live where a Home Depot and Lowe's are almost across the street from
> one another, and I haven't been to Lowe's in over a year because they
> made a pricing mistake on every other visit, and their employees were
> a lot less informed and less available. For example, I needed a
> window air conditioner one July, and it took three Lowe's employees to
> find them in their store. OTOH when I needed an odd electrical item,
> a Home Depot employee who worked in a completely different department
> told me exactly where to find it, not only the aisle but how far from
> the end and how high above the floor.
>
> BTW at a place like Home Depot, if you have a complex problem try to
> find an employee who doesn't smile because that person is probably a
> contractor working part time. At one of their stores that meant the
> lighting dept. was staffed by an electrical engineer who testing
> lighting at UL.
>

At the store here, the electrical "expert" is a mouth breathing neanderthal.



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