New HD policy

Posted by Red on October 6, 2009, 1:12 pm

Bought some construction material from HD yesterday. The receipt
shows the cost of each item and the refund value of each item. The
refund value is 10% less than the purchase price. Guess they're now
charging a 10% restocking fee on returned items. They've now lost my
business.

Red

Posted by norminn@earthlink.net on October 6, 2009, 1:41 pm

Red wrote:

> Bought some construction material from HD yesterday. The receipt
> shows the cost of each item and the refund value of each item. The
> refund value is 10% less than the purchase price. Guess they're now
> charging a 10% restocking fee on returned items. They've now lost my
> business.
>
> Red

Wow! Does that apply to all purchases? I suspect that biz is as bad as
it can get, and paying folks for putting stuff back on the shelf, rather
than selling it, would hurt. Not that I approve :o)

Posted by AndyS on October 6, 2009, 2:13 pm

wrote:

> Wow! Does that apply to all purchases? I suspect that biz is as bad as
> it can get, and paying folks for putting stuff back on the shelf, rather
> than selling it, would hurt. Not that I approve :o)

Andy comments:

There's a trick to getting good advice from someone in HD, and I'll
share it
with you...

Stand close to the item you want help with, and wait till another
customer,
who is dressed WORSE than you are, starts looking in that area.. They
are
the people to ask, since they obviously have been working with their
hands
more than yourself, and certainly more than HD salespeople.
Furthermore,
they don't have cell phones that ring and send them on their way while
answering your question.

Sometimes, you just gotta think it thru...

Andy in Eureka, Texas

Posted by on October 6, 2009, 3:31 pm

wrote:

>wrote:

>> Wow! Does that apply to all purchases? I suspect that biz is as bad as
>> it can get, and paying folks for putting stuff back on the shelf, rather
>> than selling it, would hurt. Not that I approve :o)

>Andy comments:
> There's a trick to getting good advice from someone in HD, and I'll
>share it
>with you...
> Stand close to the item you want help with, and wait till another
>customer,
>who is dressed WORSE than you are, starts looking in that area.. They
>are
>the people to ask, since they obviously have been working with their
>hands
>more than yourself, and certainly more than HD salespeople.
>Furthermore,
>they don't have cell phones that ring and send them on their way while
>answering your question.
> Sometimes, you just gotta think it thru...
> Andy in Eureka, Texas

I was sitting on the floor at HD going through the boxes of mis-sorted
electrical connectors looking for the last one I needed when an
"associate" walked by and said (I swear) "That's why we call it a do
it yourself store. If you want to find something DO IT YOURSELF"
(South Ft Myers Fla)

I was in the right frame of mind to laugh since I knew they would not
have a clue what I was looking for in the first place.

Posted by Oren on October 6, 2009, 6:43 pm

On Tue, 06 Oct 2009 15:31:31 -0400, gfretwell@aol.com wrote:

>I was sitting on the floor at HD going through the boxes of mis-sorted
>electrical connectors looking for the last one I needed when an
>"associate" walked by and said (I swear) "That's why we call it a do
>it yourself store. If you want to find something DO IT YOURSELF"
>(South Ft Myers Fla)

Next time it happens, asked the "associate" whom Lee County was named
after!

If they get that correct ask if they know where the Confederate
memorial is located.

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