New HD policy - Page 2

Posted by Jon Danniken on October 6, 2009, 1:56 pm

Red wrote:

> Bought some construction material from HD yesterday. The receipt
> shows the cost of each item and the refund value of each item. The
> refund value is 10% less than the purchase price. Guess they're now
> charging a 10% restocking fee on returned items. They've now lost my
> business.

According to my local HD, the only restocking fee they will charge is a 15%
restocking fee on special order items. Other items purchased in the store
have no restocking fee.

Jon

Posted by DGDevin on October 6, 2009, 1:57 pm

Red wrote:

I was under the impression they've been doing that for some time, I've seen
it on receipts before. I go to Hell Depot last, simply because it's so
difficult finding an employee who is capable of or interested in being
helpful. We have a terrific family-owned hardware store nearby (talk about
endangered species) and several independent or chain home-improvement stores
other than HD, so I can usually stay out of there for months on end. They
could easily get my business just by staffing the place with people who give
a damn, but they seem to have little interest in making shopping there a
pleasant experience. Oddly enough there is a new HD across town that is
full of helpful employees, maybe the management of some stores is a little
smarter.

Posted by mm on October 6, 2009, 10:25 pm

wrote:

> We have a terrific family-owned hardware store nearby (talk about
>endangered species)

We have one in Baltimore, too. Clark's Ace Harware in Ellicott City,
8 miles west of the beltway, but I live as far west as the beltway.
They have loads of stuff, and they repair window screens and do lots
of other things too.

I was impressed by how much they had, and I wanted to say so, so I
asked if the manager was around, and the floor clerk said "Mr. Clark
is over there." I think he is in his 70's and he comes to work every
day.

Sometimes their prices are as low as on-line, and they have loads of
stuff. I'm running out of PC-7 and HD and Lowes only sell little 4
oz. sizes. They have the two 4-oz cans I always buy, and two 8-oz
cans as well.

HD and Lowes didn't have a single square U-bolt. They had 11 sizes.
(to attach a window spanner to a ladder, for more stability.)

I wanted metal-clad 6 foot washing machine hoses and they had them,
two kinds, with bent end and straight end, and other lengths. HD only
had 4 foot long.

Other things they have had that HD doesn't sell.

I also needed a motion detector, light-detecting floodlight, and HD
had them, but Lowes only had the ones one level cheaper. I forget what
feature, that I needed, was missing. I ended up buying two of them at
a surplus/leftover store, Ollies, a brand I'd never heard of but it
was 15 dollars instead of 40, and includes a receiver for inside the
house that will buzz and/or turn on a lamp inside if the floodlight
goes on outside. We'll see if it works.

> and several independent or chain home-improvement stores
>other than HD, so I can usually stay out of there for months on end. They
>could easily get my business just by staffing the place with people who give
>a damn, but they seem to have little interest in making shopping there a
>pleasant experience. Oddly enough there is a new HD across town that is
>full of helpful employees, maybe the management of some stores is a little
>smarter.

Posted by Jules on October 7, 2009, 8:30 am

On Tue, 06 Oct 2009 22:25:40 -0400, mm wrote:

> HD and Lowes didn't have a single square U-bolt. They had 11 sizes.
> (to attach a window spanner to a ladder, for more stability.)

Yeah, we have one in town like that, too. Sort of place where you can load
up on big bags of nails, screws etc. from bins, weigh them and take them
to the checkout. For most things they're cheaper than the big-name places,
and the only place in town I know I can reliably just walk in and find
some random part for the lawn tractor etc.

I really hope places like that don't disappear (they always seem busy, so
hopefully they'll stick around)

> I ended up buying two of them at a surplus/leftover store

We've got a good building recyclers / reclaim yard up here that does stuff
like that - sometimes they're really cheap, other times they approach new
prices for something that's used and comes with no warranty, so it pays to
know prices rather than just window-shop.

>> Oddly enough there is a new HD
>>across town that is full of helpful employees, maybe the management of
>>some stores is a little smarter.

I get the feeling that HD's vary a *lot* from store to store. Ours really
isn't bad - but then they've got competition from that independent store,
several lumber yards, a concrete place etc. (I'm not aware of a good
plumbing supply store though and HD's prices seem quite high there)

In areas where they're the only hardware store I suppose they can get away
with treating folk like crap.

cheers

Jules

Posted by MikeB on October 6, 2009, 2:08 pm

> Bought some construction material from HD yesterday. =A0The receipt
> shows the cost of each item and the refund value of each item. =A0The
> refund value is 10% less than the purchase price. =A0Guess they're now
> charging a 10% restocking fee on returned items. =A0They've now lost my
> business.
> Red

Not that I know if this is relevant in this instance, but over the
last few years I've seen reports of retailers starting to track
customers with higher than usual return numbers. In some instances
they are then taking specific action to compensate for those
customers. Do you have a large amount of returns at HD? Could that be
it?

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