New HD policy - Page 3

Posted by on October 6, 2009, 3:26 pm

wrote:

>> Bought some construction material from HD yesterday. The receipt
>> shows the cost of each item and the refund value of each item. The
>> refund value is 10% less than the purchase price. Guess they're now
>> charging a 10% restocking fee on returned items. They've now lost my
>> business.
>> Red

>Not that I know if this is relevant in this instance, but over the
>last few years I've seen reports of retailers starting to track
>customers with higher than usual return numbers. In some instances
>they are then taking specific action to compensate for those
>customers. Do you have a large amount of returns at HD? Could that be
>it?

HD is one of those companies. They slammed a friend of mine with a
restocking charge but she actually took back more than she kept over a
6 month period. She would go buy 2 or 3 things, take them home and
look at them in her house and choose the one she liked best, taking
the others back.
Her name was on the abuser list.
I never had a problem but I return a very low percentage of what I
buy. That is one advantage of charging things tho. They know how good
a customer you are. If you pay cash for everything the only time they
know you is when you return something.

Posted by mm on October 6, 2009, 11:16 pm

On Tue, 06 Oct 2009 15:26:41 -0400, gfretwell@aol.com wrote:

>HD is one of those companies. They slammed a friend of mine with a
>restocking charge but she actually took back more than she kept over a
>6 month period. She would go buy 2 or 3 things, take them home and
>look at them in her house and choose the one she liked best, taking
>the others back.
>Her name was on the abuser list.

When I was a boy, in the 50's, we lived in a small city of 50,000 in
western Pa. My mother usually had a car**, but still, when there was
a sale in the newspaper, like on purses, and she didn't want to go
shopping, she would call up the department store and tell them
approximately what kind of purse she wanted, and they would deliver
maybe 3 purses, with their own delivery truck. She would look at them
for a couple days and then call them to come and get the ones she
didn't want. If she didn't want any of them, that was okay too. My
mother grew up poor and didn't spend a lot of money on clothes, but
otoh, she never went out naked (she even wore clothes at home) and
there were only two department stores in town, maybe one, so whatever
she did spend, she spent with this store. And the driver probably got
paid bupkes (goat droppings).

Maybe your friend is the daughter, or granddaughter, of someone like
my mother.

>I never had a problem but I return a very low percentage of what I
>buy. That is one advantage of charging things tho. They know how good
>a customer you are. If you pay cash for everything the only time they
>know you is when you return something.

That's a good point. I pay cash in part because if I return something,
I feel obliged to watch my account to see if the return is credited,
yet I never do watch it. But if they ever give me a problem, I guess
I'll start charging everything.

**She had a car because my father almost always rode the bus to work,
or even walked I think. We lived in a nice pretty new n'hood but
downtown was only 1.5 miles away. In the evening he would wait for
the bus, but often a friend would drive by and give him a ride home or
at least up to our street, where it intersectw the main north-south
street. There was really only way to get to the north side. This was
in the days when the supermarket was only opend from 9 to 5 M-Sat.
Later it stayed open to 6. I don't know what my best friend's
mother, who lived across the street, did for a car during the day.
His father worked downtown too, and was 20 years younger than mine.
Maybe he walked too. I don't remember anyone having two cars, except
maybe one fairly rich family we knew, my mother's best friend. They
owned a dry goods store. They lived another 7 blocks north.

Posted by Red on October 6, 2009, 11:14 pm

> > Bought some construction material from HD yesterday. =A0The receipt
> > shows the cost of each item and the refund value of each item. =A0The
> > refund value is 10% less than the purchase price. =A0Guess they're now
> > charging a 10% restocking fee on returned items. =A0They've now lost my
> > business.
> > Red

> Not that I know if this is relevant in this instance, but over the
> last few years I've seen reports of retailers starting to track
> customers with higher than usual return numbers. In some instances
> they are then taking specific action to compensate for those
> customers. Do you have a large amount of returns at HD? Could that be
> it?

No. Two returns in the past 2 years and neither was a high dollar
item.

Red

Posted by on October 7, 2009, 6:53 am

wrote:

>> > Bought some construction material from HD yesterday. The receipt
>> > shows the cost of each item and the refund value of each item. The
>> > refund value is 10% less than the purchase price. Guess they're now
>> > charging a 10% restocking fee on returned items. They've now lost my
>> > business.
>> > Red

>> Not that I know if this is relevant in this instance, but over the
>> last few years I've seen reports of retailers starting to track
>> customers with higher than usual return numbers. In some instances
>> they are then taking specific action to compensate for those
>> customers. Do you have a large amount of returns at HD? Could that be
>> it?

>No. Two returns in the past 2 years and neither was a high dollar
>item.
>Red

Returns anywhere else? When you use a credit card, your entire history
may be called into play. Target knows what you bought at Walmart.

Posted by DerbyDad03 on October 7, 2009, 10:00 am

> Not that I know if this is relevant in this instance, but over the
> last few years I've seen reports of retailers starting to track
> customers with higher than usual return numbers. In some instances
> they are then taking specific action to compensate for those
> customers. Do you have a large amount of returns at HD? Could that be
> it?

re: "I've seen reports of retailers starting to track customers with
higher than usual return numbers."

I return a fair amount of stuff to HD (and Lowes) sometimes with a
reciept, sometimes without. I'll buy extra fittings for plumbing or
electrical work or extra wood just so I don't have to go back in the
middle of a job. Been doing that for as long as I can remember. I
recently bought $250 worth of wood, had someone help me load it into
my trailer and then an hour later had someone one help me unload it so
I could return it!

I've only been flagged on a return once and it was because I returned
a bunch of plumbing fittings at one HD and then a couple of hours
later found a few more in the van and stopped at a different HD. When
I tried to return them, they had to get a manager's approval. When I
asked why, they asked me if I had just returned a bunch of stuff at
the other HD. I said yes but later found a few more that I didn't
need. The manager said "Fine" and processed the return. Bottom line is
that they are certainly doing some type of tracking.

My pet peeve is the fact that they always give me cash for returns
when I made the purchase with a debit card. I don't see why they can't
credit the debit card like just about every other store does. A couple
of dollars here and there is no big deal, but I didn't need $250
burning a hole in my pocket when I returned the wood mentioned
earlier.

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