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Night call out -- then cancell call

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Night call out -- then cancell call Stormin Mormon 07-20-2006
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Posted by hallerb@aol.com on July 20, 2006, 11:45 pm

Stormin Mormon wrote:
> Just got off the phone with a national referral company. They want me
> to go about half hour drive from here to fix a Detex lock on a back
> door. Won't lock.
>
> I went to bed about 10 PM, and they woke me about 11 PM. It's been a
> LONG day, and I'm dehydrated, frustrated, and tired. Got a couple
> repair calls that are really not being easy to fix.
>
> I called the store, and the manager there said to come on over.
>
> While getting dressed, the referral company called. The store had
> called several local companies, and one of them was at the back door.
>
> They woke me up at 11 PM. Though, they did cancell before I got out
> the door. Should I send a bill for a service call charge? Doubletime
> after hours?
>
> --
>
> Christopher A. Young

its a freebie since you didnt leave on call. charge them and you might
get paid but never get another referral ever again


Posted by Al Bundy on July 21, 2006, 1:12 am

>
> Stormin Mormon wrote:
>> Just got off the phone with a national referral company. They want me
>> to go about half hour drive from here to fix a Detex lock on a back
>> door. Won't lock.
>>
>> I went to bed about 10 PM, and they woke me about 11 PM. It's been a
>> LONG day, and I'm dehydrated, frustrated, and tired. Got a couple
>> repair calls that are really not being easy to fix.
>>
>> I called the store, and the manager there said to come on over.
>>
>> While getting dressed, the referral company called. The store had
>> called several local companies, and one of them was at the back door.
>>
>> They woke me up at 11 PM. Though, they did cancell before I got out
>> the door. Should I send a bill for a service call charge? Doubletime
>> after hours?
>>
>> --
>>
>> Christopher A. Young
>
> its a freebie since you didnt leave on call. charge them and you might
> get paid but never get another referral ever again
>


And why would he want to get referrals from a place tht pulls this crap?

Posted by Stormin Mormon on July 21, 2006, 8:08 am
That's about what I'm thinking. Ultimately, it wasn't the referral
company fault. The store which ahd the broken lock called another
locksmith.

--

Christopher A. Young
You can't shout down a troll.
You have to starve them.
.


>
> its a freebie since you didnt leave on call. charge them and you
might
> get paid but never get another referral ever again
>


And why would he want to get referrals from a place tht pulls this
crap?



Posted by Edwin Pawlowski on July 20, 2006, 11:57 pm

>
> While getting dressed, the referral company called. The store had
> called several local companies, and one of them was at the back door.
>
> They woke me up at 11 PM. Though, they did cancell before I got out
> the door. Should I send a bill for a service call charge? Doubletime
> after hours?

Depends on your agreement. With some, the clock starts at the time of call,
with others when you set foot out the door.



Posted by Tony Hwang on July 21, 2006, 12:03 am
Stormin Mormon wrote:

> Just got off the phone with a national referral company. They want me
> to go about half hour drive from here to fix a Detex lock on a back
> door. Won't lock.
>
> I went to bed about 10 PM, and they woke me about 11 PM. It's been a
> LONG day, and I'm dehydrated, frustrated, and tired. Got a couple
> repair calls that are really not being easy to fix.
>
> I called the store, and the manager there said to come on over.
>
> While getting dressed, the referral company called. The store had
> called several local companies, and one of them was at the back door.
>
> They woke me up at 11 PM. Though, they did cancell before I got out
> the door. Should I send a bill for a service call charge? Doubletime
> after hours?
>
Hi,
I know how you feel. I spent 31 years on 24-7-365 retainer as a support
engineer. Had to travel near and far(overseas) on a moment's notice.
But if I don't go out, no bills(T&L). I still go to bed way after
midnight. I retired in '96 before I burned out, LOL

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