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Observation port cover? ? ? Ray 04-10-2008
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Posted by Ray on April 11, 2008, 11:04 am
I didn't make myself clear -- the warranty expired a few weeks ago.


>> In August of 2007 our six-unit apartment building installed a Burnham V9A
>> series boiler (oil burning). The warranty was for one year.
>>
>> When we had our spring inspection-servicing recently, we discovered that
>> the
>> three-inch round glass lens on the rear, which the service manual calls
>> the
>> Rear Observation Port Cover, was broken -- undoubtedly from the heat.
>>
>> Our local service company says this part will cost $215 -- an astounding
>> amount for a small piece of glass.
>>
>> My question is, do we really need this thing replaced?
>
> You're quoting a part price and the part is still under warranty, so
> why should you have to pick up a material cost? Hopefully your
> contract with the boiler installation company included a one year
> parts and labor warranty. In some places that's the law, but you'd
> have to check for your area.
>
> Small condos and apartments have a knack for using one of the tenants
> with barely any knowledge of construction to run the show, then when
> there's a problem they find out that the contract was full of holes.
> Hopefully that's not yours situation.
>
> R



Posted by dpb on April 10, 2008, 7:35 pm
Ray wrote:
> In August of 2007 our six-unit apartment building installed a Burnham V9A
> series boiler (oil burning). The warranty was for one year.
>
> When we had our spring inspection-servicing recently, we discovered that the
> three-inch round glass lens on the rear, which the service manual calls the
> Rear Observation Port Cover, was broken -- undoubtedly from the heat.
>
> Our local service company says this part will cost $215 -- an astounding
> amount for a small piece of glass.
>
> My question is, do we really need this thing replaced?

Yes, it should be replaced. It's unusual for one to break on its
own--they're a refractory glass so temperature shouldn't be an issue
unless it wasn't mounted properly in the frame so could handle the
thermal expansion.

If the unit didn't go in until 08/2007, would seem the 1-year warranty
should be in effect.

--

Posted by Ray on April 11, 2008, 11:35 am
I'm sorry, I meant the installation was August of 2006.

> Ray wrote:
>> In August of 2007 our six-unit apartment building installed a Burnham V9A
>> series boiler (oil burning). The warranty was for one year.
>>
>> When we had our spring inspection-servicing recently, we discovered that
>> the three-inch round glass lens on the rear, which the service manual
>> calls the Rear Observation Port Cover, was broken -- undoubtedly from the
>> heat.
>>
>> Our local service company says this part will cost $215 -- an astounding
>> amount for a small piece of glass.
>>
>> My question is, do we really need this thing replaced?
>
> Yes, it should be replaced. It's unusual for one to break on its
> own--they're a refractory glass so temperature shouldn't be an issue
> unless it wasn't mounted properly in the frame so could handle the thermal
> expansion.
>
> If the unit didn't go in until 08/2007, would seem the 1-year warranty
> should be in effect.
>
> --



Posted by John Grabowski on April 10, 2008, 7:45 pm

> In August of 2007 our six-unit apartment building installed a Burnham V9A
> series boiler (oil burning). The warranty was for one year.
>
> When we had our spring inspection-servicing recently, we discovered that
> the three-inch round glass lens on the rear, which the service manual
> calls the Rear Observation Port Cover, was broken -- undoubtedly from the
> heat.
>
> Our local service company says this part will cost $215 -- an astounding
> amount for a small piece of glass.
>
> My question is, do we really need this thing replaced?


It sounds as though this is still under warranty so there should be no
charge for replacement. Call the manufacturer about the need for the part
and warranty satisfaction.


Posted by Edwin Pawlowski on April 10, 2008, 10:34 pm

> In August of 2007 our six-unit apartment building installed a Burnham V9A
> series boiler (oil burning). The warranty was for one year.
>
> When we had our spring inspection-servicing recently, we discovered that
> the three-inch round glass lens on the rear, which the service manual
> calls the Rear Observation Port Cover, was broken -- undoubtedly from the
> heat.

I doubt it was from the heat. They are made to take heat, lots of it. The
ones on my boilers are 12, 14, and 25 years old.

It broke because it was either mishandled during installation of the boiler
or someone hit it with something.

>
> Our local service company says this part will cost $215 -- an astounding
> amount for a small piece of glass.
>
> My question is, do we really need this thing replaced?

You can probably find it cheaper elsewhere. It may be covered under
warranty but that will have to be determined.


Yes, it must be replaced. Looking through the glass is one way of
determining if the boiler is firing properly, if ignition is taking place at
the right point, if the burner is sooting up. What scares me is that this
was not noticed until the spring inspection. Someone must be checking on
the boiler on a regular basis.

Rather than complain about the price of the part, you should be taking
someone to task for negligence. Boilers large enough to heat a six unit
building are in need of checking by a competent person that knows the signs
of trouble and they should look through that glass too. There should be a
checklist that is signed on a regular basis. Frankly, since you are asking
if it is ok to cheap out on the maintaining of a brand new boiler, you are
not the one to be in charge. It is an expensive piece of equipment and
should be cared for to protect your investment.

If you think $215 is expensive for a piece of glass, wait 'til you get the
cost of repairing parts that were not maintained.

Try here for your part
http://www.statesupply.com/displayCategory.do?Id=2120
Much cheaper



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