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Pella windows from Lowes? al 06-16-2006
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Posted by al on June 16, 2006, 5:01 pm
I'm going to be pricing replacement windows and wonder whether anyone
has had any experience with buying windows with installation (or any
other installation service for that matter) from Lowes and how it went.

I've seen lots of comments about HD purchases and installations of a
variety of things and there seems to be a fair amount of
dissatisfaction with the HD experience. But I haven't really seen any
comments one way or the other about Lowes.

I wonder how much oversight these companies have over the companies
they contract with to do the work and to what extent they get involved
in customer service issues should it become necessary.

Thanks.


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Posted by Art on June 16, 2006, 6:32 pm
First off unless things have changed the Pella windows from Lowes are
strictly vinyl and not really made by "Pella". Pella bought a company a few
years ago so they could have a cheaper window at lowes. So compare products
with www.Pella.com and what is available at your local Pella store if you
have one. I prefer their aluminun clad windows and other neat options
available on their real windows like inside shades and invisible screens.

As far as Lowes installations, I bought a refrigerator from them. This just
got delivered (not installed) and they had the wrong color and they had
removed the door to bring it into the house and when my wife said it was the
wrong color the guy stopped installing the door, unknown to me, and just
hung it on the refrigerator. I called up Lowes about the color problem.
They asked me the model number inside the door. I touched the door and it
fell off the refrigator and I caught it midair on my ankle and was brusied
badly for months. No permanent injury though. But that is not all. THen
the guy drops the door on my hard wood floor when installing it after I had
just saved the door from hitting the floor. Their insurance company covered
$250 for replacing a couple of planks of Bruce prefinished flooring.

We also bought an expensive Fisher Penkal dishwasher with drawers. Turns
out it is relatively difficult to install. Their installer had to come at
least 5 times to modify the installation but after 6 months it is still not
quite right. I was a nice guy and tipped him $20 to $50 every extra trip
because I felt sorry for his plight but he has never made the final trip for
one last easy installation issue despite calls by me and Lowes. We are
about to install new Corian counter tops and will have the issue resolved at
that time.

WE DID NOT GIVE LOWES AN OPPORTUNITY TO BID ON THE CORIAN. If you were
wondering.

By the way if you ever get the fancy dishwasher, the drain hoses have to be
kinkfree and run along the floor so they support no weight until they get to
the drain. Then they go up above the drain, down around the bracket it
comes with and down to the drain. Any variation and they will kink in a few
months and the dishwasher will give an error code. Tell that to Lowes when
you see them.



> I'm going to be pricing replacement windows and wonder whether anyone
> has had any experience with buying windows with installation (or any
> other installation service for that matter) from Lowes and how it went.
>
> I've seen lots of comments about HD purchases and installations of a
> variety of things and there seems to be a fair amount of
> dissatisfaction with the HD experience. But I haven't really seen any
> comments one way or the other about Lowes.
>
> I wonder how much oversight these companies have over the companies
> they contract with to do the work and to what extent they get involved
> in customer service issues should it become necessary.
>
> Thanks.
>



Posted by m Ransley on June 16, 2006, 7:14 pm
Menards sells pella , co warranty and service is the same.


Posted by on June 16, 2006, 10:36 pm
Art wrote:
> First off unless things have changed the Pella windows from Lowes are
> strictly vinyl and not really made by "Pella".

Not true at all. Lowes has wood *and* vinyl windows from Pella. Check
their weekly ad on their web site right now - you'll see one in there
on the window page (top right of the page).

They don't sell these on the web site but at the Lowes by me, they have
them on display. It's the 850 series - I think that's the lowest line
of wood from Pella, but it's still wood. And it's "real" Pella.

> As far as Lowes installations, I bought a refrigerator from them. This just
> got delivered (not installed) and they had the wrong color and they had
> removed the door to bring it into the house and when my wife said it was the
> wrong color the guy stopped installing the door, unknown to me, and just
> hung it on the refrigerator.

Just FYI, it is the law in some places to remove the door of a
refrigerator for transport. He probably assumed he was going to have
to take it back, so why install the door only to have to remove it
later?

I'm just checking out this thread because I'm also considering hitting
up Lowes for a quote on some Pella windows, but figured I may as well
at least correct the vinyl vs. wood thing. Lowes does carry wood
Pella.


Posted by Art on June 17, 2006, 11:58 pm

> Art wrote:
>> First off unless things have changed the Pella windows from Lowes are
>> strictly vinyl and not really made by "Pella".
>
> Not true at all. Lowes has wood *and* vinyl windows from Pella. Check
> their weekly ad on their web site right now - you'll see one in there
> on the window page (top right of the page).
>
> They don't sell these on the web site but at the Lowes by me, they have
> them on display. It's the 850 series - I think that's the lowest line
> of wood from Pella, but it's still wood. And it's "real" Pella.
>
>> As far as Lowes installations, I bought a refrigerator from them. This
>> just
>> got delivered (not installed) and they had the wrong color and they had
>> removed the door to bring it into the house and when my wife said it was
>> the
>> wrong color the guy stopped installing the door, unknown to me, and just
>> hung it on the refrigerator.
>
> Just FYI, it is the law in some places to remove the door of a
> refrigerator for transport. He probably assumed he was going to have
> to take it back, so why install the door only to have to remove it
> later?
>

If he had a brain he would have carefully put the door on the carpet so it
wouldn't possible do damage or get someone hurt.



> I'm just checking out this thread because I'm also considering hitting
> up Lowes for a quote on some Pella windows, but figured I may as well
> at least correct the vinyl vs. wood thing. Lowes does carry wood
> Pella.
>



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